Guest made to leave UA club when I left
Sep 28, 2014, 8:53 pm
#31
Join Date: Apr 2005
Location: BOS
Programs: UA 1K_MM, AA EX_PLT Hyatt/Hilton Dia, Mar Gold, IHG PLT, Amtrak S++, Hertz 5Star, Avis First
Posts: 743
If rules are rules, then we should all kiss good-bye the famous "one time exception". After all, there should be no exceptions.
And, I don't think there is any self-served bar domestically.
And, I don't think there is any self-served bar domestically.
Sep 28, 2014, 9:00 pm
#32
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,909
I would be fine with that as long as they don't eliminate something that is allowed that they just use the excuse it is a one time exception when they give it to you. Too many times they just tell you they are giving you a one time exception when in reality and according to the rules you should have gotten it to begin with.
Sep 28, 2014, 9:06 pm
#33
FlyerTalk Evangelist
Join Date: Mar 2012
Posts: 19,508
The drunk comment makes me wonder whether the guest were underage and the lounge had a self serve bar. In that case, there could be special concern about enforcement. In fact, for all we know, the lounge could have been warned/cited recently for providing alcohol to minors in a situation in which a teenaged guest remained unsupervised after the host left.
Sep 28, 2014, 9:09 pm
#34
Suspended
Join Date: Oct 2006
Location: Atherton, CA
Programs: UA 1K, AA EXP; Owner, Green Bay Packers
Posts: 21,690
I forgot to add he made the comment "if you leave and he gets drunk then it's your fault and you will loose your membership" I have no idea where the hell that one came from..just downright nasty. I get there are rules and the more I think about it if he would have approached it in a different way it would have been better. Oh and considering there were about a dozen people in the club it's certainly not for lack of space.
Way beyond tacky, way beyond rude, this is brazenly insulting.
Sep 28, 2014, 10:47 pm
#37
Join Date: Jun 2013
Programs: UA 1/MM SPG gold, CEO: Grandmother of 4
Posts: 557
I can't tell you how many times that I have invited random passengers into the club.
Especially those who sit outside some of the lounges for the wi-fi. I don't sit with them and have no idea how long they stay. My feeling is that I am entitled to bring a guest..... in the Houston clubs, they kind of gotten to know me and know what I do...usually I get a nice smile!
I do have to admit that I never thought about inconveniencing other members, just thought I was doing a nice thing. Need to re-think my actions.
Especially those who sit outside some of the lounges for the wi-fi. I don't sit with them and have no idea how long they stay. My feeling is that I am entitled to bring a guest..... in the Houston clubs, they kind of gotten to know me and know what I do...usually I get a nice smile!
I do have to admit that I never thought about inconveniencing other members, just thought I was doing a nice thing. Need to re-think my actions.
Sep 28, 2014, 11:03 pm
#38
Join Date: Mar 2011
Location: EUG
Programs: UA Gold; IHG Spire Elite
Posts: 443
Sep 29, 2014, 1:33 am
#39
Join Date: Aug 2013
Location: LAS HNL
Programs: DL DM, 5.7 MM, UA 3.1 MM, MARRIOTT PLATINUM, AVIS FIRST, Amex Black Card
Posts: 4,479
I can't tell you how many times that I have invited random passengers into the club.
Especially those who sit outside some of the lounges for the wi-fi. I don't sit with them and have no idea how long they stay. My feeling is that I am entitled to bring a guest..... in the Houston clubs, they kind of gotten to know me and know what I do...usually I get a nice smile!
I do have to admit that I never thought about inconveniencing other members, just thought I was doing a nice thing. Need to re-think my actions.
Especially those who sit outside some of the lounges for the wi-fi. I don't sit with them and have no idea how long they stay. My feeling is that I am entitled to bring a guest..... in the Houston clubs, they kind of gotten to know me and know what I do...usually I get a nice smile!
I do have to admit that I never thought about inconveniencing other members, just thought I was doing a nice thing. Need to re-think my actions.
Yes, you need to rethink your thoughts or UA needs to figure out who should be a member or how many kettles (hippies) you can guest. (Bolded) Think.
I've never seen the UC reserved for the elite.
I've seen enough of them. Don't be doing favors. The clubs are full enough. Don't be a "hero". I call this action a "zero".
UC's are for the elite. That is it.
I'll be sitting in one in DEN tomorrow, sucking down some swill with my pinky sticking out. Don't be "guesting" any one in - unless it is a business person, your family or a geek trying to pick up fee wi-fi sitting outside the door.
Sep 29, 2014, 4:14 am
#40
Join Date: Dec 2011
Location: NYC
Programs: AS MVPG75K; UA 1K
Posts: 186
UC @ HNL does. Just sitting there on a table -- at least last time I was there in July...
Was in the SEA UC a couple of weeks ago. There were scarcely a dozen people in there. The gate keeper I dealt with was quite polite and welcoming, so perhaps not the same person OP dealt with, but I certainly didn't see either of the two people who were working the desk "patrolling" the club.
I think your speculation is pure fantasy. The only beverages I saw available for self-serve at SEA were lemonade, iced tea, and water. Hard to get inebriated on those. Although I've seen it overseas, do any of the domestic clubs have self-serve alcoholic beverages?
I think your speculation is pure fantasy. The only beverages I saw available for self-serve at SEA were lemonade, iced tea, and water. Hard to get inebriated on those. Although I've seen it overseas, do any of the domestic clubs have self-serve alcoholic beverages?
Sep 29, 2014, 5:46 am
#42
Join Date: Aug 2011
Programs: UA 1K
Posts: 8,634
Sep 29, 2014, 6:21 am
#43
Join Date: Mar 2009
Location: Kingdom of Saudi Arabia
Programs: UA-1k, 1mm, Marriott-LT Platinum, Hertz-Presidents Circle
Posts: 6,355
Not in the least.
What about the customers who can't even get into the club because it's so crowded? I guess you think they have no rights? What about liability issues for having someone in the club who is not a member and has no member to accept resposiblity? Companies have the right to determine which customers are worth keeping. If customers have unreasonable expectations and are flaunting and abusing the published rules, they deserve to be alienated.
What about the customers who can't even get into the club because it's so crowded? I guess you think they have no rights? What about liability issues for having someone in the club who is not a member and has no member to accept resposiblity? Companies have the right to determine which customers are worth keeping. If customers have unreasonable expectations and are flaunting and abusing the published rules, they deserve to be alienated.
Sep 29, 2014, 7:32 am
#44
Join Date: Jul 2008
Location: Maryland
Programs: United, Turkish
Posts: 640
Ok just to lighten things up
DW and I were in Narita. She was a platinum member in her own right but sometimes they just take my card and a guest. We are checking in in the club , and an obviously distressed German family of 4 is being told that that only the wife can be a guest. the two (adult) daughters must wait outside for 4 hours. I said to the couple in German that I would see what I could do.
I produced my wife's platinum card, said to sign her in and we would each take a daughter as a guest. Told the German couple we also had two daughters. Big smiles all around and the club staffers even stood up and gave us a ceremonial bow.
There was No suggestion that they would be tossed when we left in an hour.
DW and I were in Narita. She was a platinum member in her own right but sometimes they just take my card and a guest. We are checking in in the club , and an obviously distressed German family of 4 is being told that that only the wife can be a guest. the two (adult) daughters must wait outside for 4 hours. I said to the couple in German that I would see what I could do.
I produced my wife's platinum card, said to sign her in and we would each take a daughter as a guest. Told the German couple we also had two daughters. Big smiles all around and the club staffers even stood up and gave us a ceremonial bow.
There was No suggestion that they would be tossed when we left in an hour.
Sep 29, 2014, 7:39 am
#45
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
1. The rule is clear. OP has zero complaint about it being enforced and the fact that he may have gotten freebie use of the UC for his guests in the past is irrelevant.
2. If the agent was rude, he was rude. That would be true whether there is a rule or not.
For what it is worth, the UC rule on guests is pretty much the rule for most carriers worldwide and most other carriers strictly enforce it.
Personally, I would prefer to see simple rules such as this enforced. The fewer fights about whether the rule was enforced or waived in the past, the easier things are. Goes for excess baggage, carry-on size, waiver of change fees and a dozen other things.
2. If the agent was rude, he was rude. That would be true whether there is a rule or not.
For what it is worth, the UC rule on guests is pretty much the rule for most carriers worldwide and most other carriers strictly enforce it.
Personally, I would prefer to see simple rules such as this enforced. The fewer fights about whether the rule was enforced or waived in the past, the easier things are. Goes for excess baggage, carry-on size, waiver of change fees and a dozen other things.