Guest made to leave UA club when I left
 

For 10+ years I have often times taken an earlier flight by an hour or so than my companion but as we entered the club in SEA the agent asked if we were on separate flights and I said yes....the agent said when I leave my guest must exit and if I did not like it we both could just not enter (total attitude) I know the rules on the website say member must accompany the guest but to kick them out when I go? Is this a common thing or just a SEA lounge dragon thing?
If this is common or occurring more often I doubt I will renew since very often we are on different flights back home

Technically the guest has to leave when you do as when you leave they are no longer your guest, they are just using the club. Is it enforced? No so much. But with all the crowding I think it is a good thing.

This is very good news! Finally something pro-customer.

A change I like!

Given that the OP, a customer, finds this very anti-customer, I would assume this statement is intended to be quite sarcastic.

It's the policy, but should not be enforced, and it probably means the agent was just feeling like being a horrible mean person.

When I walk in with companions, I don't expect the agent to ask anything at all about my companions or their plans, and I would be taken aback if they did.

Indeed. Alienating actual club members is completely idiotic.

While rarely enforced this policy has been around for a while, and is clearly stated in the United Club membership Terms & Conditions: https://www.united.com/CMS/en-US/pro...nitedClub.aspx

Admittance - United Club members may bring their spouse and children under 21, or as many as two guests, into a United Club location. Members must accompany their family and guests during their United Club visit.

I think under normal circumstances at hub locations the member could kind of drift out of the club and no one would be the wiser. But depending on the dragons and at the smaller less busy clubs it might cause an enforcement issue.


SunLover

Not in the least.

What about the customers who can't even get into the club because it's so crowded? I guess you think they have no rights? What about liability issues for having someone in the club who is not a member and has no member to accept resposiblity? Companies have the right to determine which customers are worth keeping. If customers have unreasonable expectations and are flaunting and abusing the published rules, they deserve to be alienated.

Here's my take:

It's customer friendly to those customers who pay for the use of the club and follow the rules. Less crowding when all parties leave.

I forgot to add he made the comment "if you leave and he gets drunk then it's your fault and you will loose your membership" I have no idea where the hell that one came from..just downright nasty. I get there are rules and the more I think about it if he would have approached it in a different way it would have been better. Oh and considering there were about a dozen people in the club it's certainly not for lack of space.

My guests have as much a right to be there as I do, and as far as I'm concerned, another member doesn't have more of a right to be there than my guest. Guests of UC members are not second-class citizens.

The liability issue is pure make-believe. It has zero basis in law.

Pretending like bringing in well-behaved guests is somehow breaking the rules is so ridiculous I can't even.

If you didn't say anything rude first, then yes, that's a bit nasty. And IMO that should be the complaint in your original post, not the agent enforcing the rule. :)

Yes, the guest has a right to be there, when you are there. Once you leave they have no rights to be there. And as noted above, the rules of the club state that the guest must be accompanied by the member. So if you leave, how are you still with the guest. The guest is not a member, you are. If the member is not there, the guest ceases to have rights to be there. Don't like the rules of the club, you don't have to be a member anymore. But as said above, it seems to be rarely enforced. I for one would love it if they enforced it. During peak times it can be extremely crowded in the clubs and having people in the clubs that are not entitled to be there makes the situation worse. Once you leave, your guest needs to leave.

I don't disagree with the rule that a guest who is not otherwise entitled to use of the lounge should leave when the passenger he/she accompanied leaves, but this is a ridiculous comment and I'm surprised by the rude way the agent broached this subject with you.

Do you think it is normal for a service provider to commence a transaction that the customer has paid for with a threat?

"Flyer Friendly" indeed.

I'm happy to let my membership lapse.