May 5, 2022, 2:21 pm
Last edit by: WineCountryUA
Flight credit in irrops situation
For lifetime miles, again generally just the originally booked credit
- For diverted and then continued to destination -- generally just the standard credit, no extra for the diversion. Some possibility if diversion is overnight and a special section is scheduled, then separate flight credit
- For very indirect flight plan (such as to avoid weather) -- nope (especially in the case of fare based crediting)
- For return to base -- it is as if the flight never happened.
- Planned rerouting, With fare based credit, no change but should get the extra segments credit. If the rerouting reduces the segment credit, request ORC.
For lifetime miles, again generally just the originally booked credit
- For return to base, never happen
- For formal rerouting, should receive reroute credit, if less ORC
Mileage credit for IRROPS / diversions / return to airport / .... ?
Sep 19, 2013, 12:45 pm
#16
Join Date: Aug 2006
Location: Minneapolis, MN (MSP)
Programs: DL DM, UA 1K MM, Subway Club Member
Posts: 1,988
Sep 19, 2013, 12:46 pm
#17
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,141
My most recent diversion went DEN-BWI-IAD. I got credit for DEN-IAD as expected, but not the (longer) DEN-BWI, nor the added BWI-IAD hop.
Sep 19, 2013, 12:56 pm
#18
FlyerTalk Evangelist
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
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Original segment was supposed to be LAX>BOS. There was a fire near the fuel farm at BOS on Tuesday and no one could get fuel. After a 2 hour delay, they decided to fly to Manchester regional airport for fuel. We were on the ground there for about an hour re-fueling, then off to LAX, arriving 3 hours late, missing connection, etc.
Should fuel stops count as segments/PQM? There was no credit for it.
Should fuel stops count as segments/PQM? There was no credit for it.
Sep 19, 2013, 1:44 pm
#19
Join Date: Jul 1999
Location: Portland, Maine
Programs: UA 1K, SPG PLAT, HYATT PLAT, HH GOLD, AA GOLD, MR GOLD
Posts: 1,179
I had a mechanical delay which caused me to miss my connection flight; The system put me on the next flight; STILL the delay caused our plane to miss that connection!! So they tried to put me on a third flight (in the United Club) seeing that 3 hours had passed and no UA flights would get me, as a 1K the United club put me on a Delta flight.
Not looking for refund, but would like my PQM as i never use Delta.
Can this be done successfully?
Not looking for refund, but would like my PQM as i never use Delta.
Can this be done successfully?
Sep 19, 2013, 1:52 pm
#20
Join Date: Sep 2012
Location: MDT
Programs: UA 1MM
Posts: 281
I had a mechanical delay which caused me to miss my connection flight; The system put me on the next flight; STILL the delay caused our plane to miss that connection!! So they tried to put me on a third flight (in the United Club) seeing that 3 hours had passed and no UA flights would get me, as a 1K the United club put me on a Delta flight.
Not looking for refund, but would like my PQM as i never use Delta.
Can this be done successfully?
Not looking for refund, but would like my PQM as i never use Delta.
Can this be done successfully?
Sep 19, 2013, 2:11 pm
#22
Join Date: Oct 2009
Location: South Carolina
Programs: UA LT Gold, American Kettle, Hertz #1 Presidents Circle, Marriott LT Platinum
Posts: 927
I was on the 787 that diverted to MSY last December. They brought in a new plane and I ended up getting credit for IAH0->MSY and MSY->EWR.
No calls required. It all posted normally.
No calls required. It all posted normally.
Sep 19, 2013, 2:46 pm
#23
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,141
Just wait ... come, say, March of next year, UA will claw back the entire DEN-NRT flight, then grudgingly will give you DEN-SEA after much calling and writing.
Sep 19, 2013, 2:51 pm
#24
Join Date: Jul 1999
Location: Portland, Maine
Programs: UA 1K, SPG PLAT, HYATT PLAT, HH GOLD, AA GOLD, MR GOLD
Posts: 1,179
From everyone's experience is it as easy as a call to the 1K desk or should I send the letter I typed?
Also I am more concerned with the PQM than the Redeemable miles- Any issues with that from every ones experience?
Also I am more concerned with the PQM than the Redeemable miles- Any issues with that from every ones experience?
Sep 19, 2013, 3:05 pm
#25
Join Date: Aug 2006
Location: Minneapolis, MN (MSP)
Programs: DL DM, UA 1K MM, Subway Club Member
Posts: 1,988
For example, I was on a BOS-SFO flight that diverted to DEN for a medical. For whatever reason it was taking forever and the crew was (supposedly) close to timing out. I called the GS desk and got rebooked on a scheduled DEN-SFO flight and got credit for BOS-SFO and DEN-SFO. YMMV
You should have good luck calling the MileagePlus Service Center (perhaps the 1K desk can connect you) and getting ORC which should post both the PQM and Redeemable Miles (along with associated bonuses as applicable).
Sep 19, 2013, 3:26 pm
#26
Join Date: Jul 1999
Location: Portland, Maine
Programs: UA 1K, SPG PLAT, HYATT PLAT, HH GOLD, AA GOLD, MR GOLD
Posts: 1,179
Yup that has been my experience too. When they either put you on a different flight at the diversion point or they create a new flight (i.e. new equipment, crew issues, whatever) you get credit for both segments.
For example, I was on a BOS-SFO flight that diverted to DEN for a medical. For whatever reason it was taking forever and the crew was (supposedly) close to timing out. I called the GS desk and got rebooked on a scheduled DEN-SFO flight and got credit for BOS-SFO and DEN-SFO. YMMV
You should have good luck calling the MileagePlus Service Center (perhaps the 1K desk can connect you) and getting ORC which should post both the PQM and Redeemable Miles (along with associated bonuses as applicable).
For example, I was on a BOS-SFO flight that diverted to DEN for a medical. For whatever reason it was taking forever and the crew was (supposedly) close to timing out. I called the GS desk and got rebooked on a scheduled DEN-SFO flight and got credit for BOS-SFO and DEN-SFO. YMMV
You should have good luck calling the MileagePlus Service Center (perhaps the 1K desk can connect you) and getting ORC which should post both the PQM and Redeemable Miles (along with associated bonuses as applicable).
Sep 21, 2013, 8:42 pm
#27
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
I was flying ORD-RDU last year and we diverted to CVG due to a m/x issue. After 90 minutes we took back off for RDU. I only got credit for ORD-RDU which is what I was expecting, I never thought to try and get two segments or extra miles.
Sep 21, 2013, 8:53 pm
#29
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,271
Last year, IAH-SAN got diverted to LAX due to fog (eventhough if the flight were not delayed we would have landed well before the fog).
There was no LAX-SAN flight as they bussed some of us to SAN and let the rest of us hanging (including myself). I got IAH-SAN credit a few days later.
There was no LAX-SAN flight as they bussed some of us to SAN and let the rest of us hanging (including myself). I got IAH-SAN credit a few days later.
Sep 22, 2013, 8:28 am
#30
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
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I've been on two flights where we took off and had to return back to the airport for issues.
- One was PHX-SAN on HP where SAN was fogged in. We got all the way to SAN, attempted to land, couldn't and diverted back to PHX
- One was PHX-DFW on AA where we took off, they couldn't retract the landing gear and we landed back at PHX within 10 or so minutes
The second one I understand, but I was always upset I didn't get mileage credit for the first flight. I was on the plane enough for two whole segments and got nothing but two hours of wasted time.
- One was PHX-SAN on HP where SAN was fogged in. We got all the way to SAN, attempted to land, couldn't and diverted back to PHX
- One was PHX-DFW on AA where we took off, they couldn't retract the landing gear and we landed back at PHX within 10 or so minutes
The second one I understand, but I was always upset I didn't get mileage credit for the first flight. I was on the plane enough for two whole segments and got nothing but two hours of wasted time.