May 5, 2022, 2:21 pm
Last edit by: WineCountryUA
Flight credit in irrops situation
For lifetime miles, again generally just the originally booked credit
- For diverted and then continued to destination -- generally just the standard credit, no extra for the diversion. Some possibility if diversion is overnight and a special section is scheduled, then separate flight credit
- For very indirect flight plan (such as to avoid weather) -- nope (especially in the case of fare based crediting)
- For return to base -- it is as if the flight never happened.
- Planned rerouting, With fare based credit, no change but should get the extra segments credit. If the rerouting reduces the segment credit, request ORC.
For lifetime miles, again generally just the originally booked credit
- For return to base, never happen
- For formal rerouting, should receive reroute credit, if less ORC
Mileage credit for IRROPS / diversions / return to airport / .... ?
Apr 12, 2012, 7:43 am
#1
Original Poster
Join Date: Jan 2006
Location: IAH, HOU
Programs: MileagePlus 1K, HHonors Diamond, Marriott Titanium/Lifetime Plat
Posts: 1,073
Am I entitled to receive mileage credit for a diverted flight?
I was on an EWR-CVG nonstop. Due to weather in CVG (this was back on April 1), we were diverted to CLE. UA put up all the passengers at the CLE Sheraton and I was rebooked on CLE-CVG the next morning. My CLE-CVG posted to my MileagePlus account but the EWR-CVG (which ultimately became EWR-CLE due to diversion) never posted to my account. Am I entitled to receive mileage credit for the EWR-CVG (or the EWR-CLE, if you will) leg of the trip? Or am I not entitled to any mileage credit at all for either the EWR-CVG or the EWR-CLE portions?
Last edited by vdostoi1; Apr 12, 2012 at 8:17 am Reason: Clarification added
Apr 12, 2012, 8:00 am
#2
Join Date: Dec 2011
Location: SLC
Programs: UA 1K
Posts: 493
I was on a diversion earlier this year (mechanical in this case) that lead to much the same scenario. I called the mileage plus help desk after a week or so had passed and they manually forced credit for the diverted leg (in this case ORD-FRA diverted to BOS). I got credit for the ORD-BOS segment and it posted under the original flight number. I doubt you could make the case that you should get credit for the original routing which was not flown. Lastly, I should point out that this all happened under the pmUA computer system, so no guarentees they can make it happen now that Shares is in place!
Apr 12, 2012, 8:36 am
#4
Join Date: Jul 2010
Location: NJ
Programs: Avis Preferred, Hertz #1 Gold, National Exective, United Premier Silver
Posts: 1,363
For the record, did they continue your original flight in the morning (even under a new flight number) or were you accomidated on a regularly scheduled CLE-CVG?
If the former, I would think you are just due EWR-CVG. If the latter, you should be due EWR-CLE/CVG plus CLE-CVG.
If the former, I would think you are just due EWR-CVG. If the latter, you should be due EWR-CLE/CVG plus CLE-CVG.
Apr 12, 2012, 9:06 am
#5
Original Poster
Join Date: Jan 2006
Location: IAH, HOU
Programs: MileagePlus 1K, HHonors Diamond, Marriott Titanium/Lifetime Plat
Posts: 1,073
For the record, did they continue your original flight in the morning (even under a new flight number) or were you accomidated on a regularly scheduled CLE-CVG?
If the former, I would think you are just due EWR-CVG. If the latter, you should be due EWR-CLE/CVG plus CLE-CVG.
If the former, I would think you are just due EWR-CVG. If the latter, you should be due EWR-CLE/CVG plus CLE-CVG.
Apr 12, 2012, 9:11 am
#6
Join Date: Feb 2003
Location: NCL
Programs: UA 1MM/*G. DL Gold for one more year.
Posts: 5,305
But, joking aside, they may be able to but there is nothing in the new dumbed-down rules (http://www.united.com/web/en-US/cont...s/default.aspx) that says that they have any obligation to do so anymore - I believe in contrast to both the PMUA and the PMCO rules.
Apr 12, 2012, 10:07 am
#7
Join Date: Feb 2012
Posts: 2,933
I have a re-scheduled itin that I changed 1/2 way through my trip due to weather on 3/27 where only 2 of 3 legs posted, so I guess I am waiting for some imaginary re-sweep, which is what you may be also experiencing.
If I were you, I'd call MP and hope you get someone that understands what you're talking about. If after a short period of time you start to receive the ol' 72 hour wait, or the 2 week wait story, hang up and call back.
BTW, mailing your original BP's to MP may be the last time you ever have a leg to stand on!
Giv-em a call, and hang tough, but be cool, as they have the supreme power and only their divine intervention is going to get your miles now, IMHO!!!
BTW, they can see that you were on the first (diverted) flight when they look at your record.
Apr 12, 2012, 10:56 am
#8
Original Poster
Join Date: Jan 2006
Location: IAH, HOU
Programs: MileagePlus 1K, HHonors Diamond, Marriott Titanium/Lifetime Plat
Posts: 1,073
You're entitled to all mileage for any flight that you paid for and sat on!
I have a re-scheduled itin that I changed 1/2 way through my trip due to weather on 3/27 where only 2 of 3 legs posted, so I guess I am waiting for some imaginary re-sweep, which is what you may be also experiencing.
If I were you, I'd call MP and hope you get someone that understands what you're talking about. If after a short period of time you start to receive the ol' 72 hour wait, or the 2 week wait story, hang up and call back.
BTW, mailing your original BP's to MP may be the last time you ever have a leg to stand on!
Giv-em a call, and hang tough, but be cool, as they have the supreme power and only their divine intervention is going to get your miles now, IMHO!!!
BTW, they can see that you were on the first (diverted) flight when they look at your record.
I have a re-scheduled itin that I changed 1/2 way through my trip due to weather on 3/27 where only 2 of 3 legs posted, so I guess I am waiting for some imaginary re-sweep, which is what you may be also experiencing.
If I were you, I'd call MP and hope you get someone that understands what you're talking about. If after a short period of time you start to receive the ol' 72 hour wait, or the 2 week wait story, hang up and call back.
BTW, mailing your original BP's to MP may be the last time you ever have a leg to stand on!
Giv-em a call, and hang tough, but be cool, as they have the supreme power and only their divine intervention is going to get your miles now, IMHO!!!
BTW, they can see that you were on the first (diverted) flight when they look at your record.
Jun 28, 2013, 4:10 pm
#9
Join Date: Jul 2010
Location: SNA
Programs: UA Premier Platinum, Marriott Bonvoy Titanium Elite (Lifetime Platinum), HHonors Gold
Posts: 241
Hi all,
I was on UA 125 on 06/20/13, the B-787 that was going LHR-IAH but diverted to EWR. My original itinerary was LHR-IAH-SNA. Upon landing in EWR due to the diversion, I was booked on a non-stop flight to SNA later that evening.
Over a week later, neither I nor my wife (who was traveling with me but on a separate PNR) have received credit for the diverted flight (UA 125). We both received credit for the rebooked flight from EWR within about 48 hours. So it's obvious at this point that we're going to have to call in to get the credit for the flight from LHR to EWR.
My question is... is it normal to have to call in to get credit for a diverted flight? I wonder after reading this thread. If it is normal, why? Why can't UA figure it out and credit the flight automatically (even if it is just to the diverted destination and not the original)? Has anyone been on a diverted flight that credited automatically?
I was on UA 125 on 06/20/13, the B-787 that was going LHR-IAH but diverted to EWR. My original itinerary was LHR-IAH-SNA. Upon landing in EWR due to the diversion, I was booked on a non-stop flight to SNA later that evening.
Over a week later, neither I nor my wife (who was traveling with me but on a separate PNR) have received credit for the diverted flight (UA 125). We both received credit for the rebooked flight from EWR within about 48 hours. So it's obvious at this point that we're going to have to call in to get the credit for the flight from LHR to EWR.
My question is... is it normal to have to call in to get credit for a diverted flight? I wonder after reading this thread. If it is normal, why? Why can't UA figure it out and credit the flight automatically (even if it is just to the diverted destination and not the original)? Has anyone been on a diverted flight that credited automatically?
Jun 28, 2013, 4:57 pm
#10
Suspended
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If you received proper boarding pass(es) for the diversion, yes. Simply submit them manually onto the UA website.
As a bonus, you can also join ANA and submit all your UA/Star flights (up to 6 months back) for credit manually onto their website.
As a bonus, you can also join ANA and submit all your UA/Star flights (up to 6 months back) for credit manually onto their website.
Jun 28, 2013, 6:52 pm
#11
Join Date: Feb 2008
Posts: 91
Can you double-dip, doing this?
Jun 28, 2013, 6:54 pm
#12
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Sep 19, 2013, 11:02 am
#13
formerly wunderpit
Join Date: Dec 2009
Location: ONT-SNA-LAX
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Posts: 1,339
Segment Credit Question
Original segment was supposed to be LAX>BOS. There was a fire near the fuel farm at BOS on Tuesday and no one could get fuel. After a 2 hour delay, they decided to fly to Manchester regional airport for fuel. We were on the ground there for about an hour re-fueling, then off to LAX, arriving 3 hours late, missing connection, etc.
Should fuel stops count as segments/PQM? There was no credit for it.
Should fuel stops count as segments/PQM? There was no credit for it.
Sep 19, 2013, 11:30 am
#14
FlyerTalk Evangelist
Join Date: Jan 2012
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Posts: 20,633
keep dreaming 
your best recourse is to write in requesting compensation which you very well might not get as this situation was out of UAs control.
your best recourse is to write in requesting compensation which you very well might not get as this situation was out of UAs control.