Changes to *A Awards Without Incurring Additional Miles after 3-Feb-2014
Feb 20, 2014, 12:42 pm
#151
Join Date: Nov 2011
Location: West Coast, USA
Programs: Skywards Platinum
Posts: 3,747
Not sure if this has been mentioned yet, but I was able to reverse the routing without a reprice. I originally had an award booked in J from PVG-BKK, changed it to BKK-PVG.
Feb 20, 2014, 11:03 pm
#152
Join Date: Nov 2009
Location: SFO, TPE, HNL
Programs: UA GS 4MM, RCC life member (paid), Marriott Lifetime Titanium, Hyatt Globalist, CLEAR
Posts: 1,824
I requested a much simpler change yesterday. Same origin, destination, class, and even flight numbers. Only need to change the return flight date.
Even that took me 3 calls, 3 hours total, and 3 different answers. Each agent gave me different set of rules and exceptions.
I did it after 7:30pm EST.
I just called again this morning and the agent was very nice and efficient. I don't know if calling during business hours is better. Just to give you a data point.
Good luck
Even that took me 3 calls, 3 hours total, and 3 different answers. Each agent gave me different set of rules and exceptions.
I did it after 7:30pm EST.
I just called again this morning and the agent was very nice and efficient. I don't know if calling during business hours is better. Just to give you a data point.
Good luck
I have succesfully changed the travel date online, and also made a second change of to yet another date with different carriers on line. Further, when I tested changing an I (J) to a O (F), united.com asks only 10K miles, entirely consistent with the pre-2/3 table.
Feb 21, 2014, 6:49 am
#153
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,214
Successful Changes to *A Awards Without Incurring Additional Miles after Feb. 3
First EWR LIS AMS onTAP
Then EWR FRA AMS with LH
Now EWR MUC AMS with LH ( prefer MUC and chance of new business)
All online no mile charged only the change fees taxes etc
BTW the connection MUC to AMS was full for business so I have coach now ( not that it matters much). Will I be wait listed for business or "stuck" with coach?
Then EWR FRA AMS with LH
Now EWR MUC AMS with LH ( prefer MUC and chance of new business)
All online no mile charged only the change fees taxes etc
BTW the connection MUC to AMS was full for business so I have coach now ( not that it matters much). Will I be wait listed for business or "stuck" with coach?
Feb 21, 2014, 7:56 am
#154
Join Date: Feb 2007
Posts: 33
May I ask why did you have to call? Did you try to on line first?
I have succesfully changed the travel date online, and also made a second change of to yet another date with different carriers on line. Further, when I tested changing an I (J) to a O (F), united.com asks only 10K miles, entirely consistent with the pre-2/3 table.
I have succesfully changed the travel date online, and also made a second change of to yet another date with different carriers on line. Further, when I tested changing an I (J) to a O (F), united.com asks only 10K miles, entirely consistent with the pre-2/3 table.
Feb 21, 2014, 6:12 pm
#155
Join Date: Dec 2012
Location: SEA
Programs: UA Plat, HH Diamond, MR Gold, Hertz Prez Circle
Posts: 572
Successfully moved cabin from J to F, same day IAD - FRA for the old saver chart difference 17.5k. I had to search from scratch, not as a change to find the space.... FT has taught me well. 5 mins on the 1k line, done.
Now I'm in the nose of LH's 748i. The last battle has given me a moral victory in the lost war of mile devaluations.
Now I'm in the nose of LH's 748i. The last battle has given me a moral victory in the lost war of mile devaluations.
Feb 21, 2014, 11:46 pm
#156
Join Date: Nov 2009
Location: SFO, TPE, HNL
Programs: UA GS 4MM, RCC life member (paid), Marriott Lifetime Titanium, Hyatt Globalist, CLEAR
Posts: 1,824
The lesson is: try change on line first before calling. I have not found any problem with changes on line using old savers award rate, including date change, route change, change from I(J) to O(F) awards, change of an already changed ticket,.. All miles were based on the old chart.
Feb 21, 2014, 11:52 pm
#157
Join Date: Dec 2004
Posts: 2,866
The lesson is: try change on line first before calling. I have not found any problem with changes on line using old savers award rate, including date change, route change, change from I(J) to O(F) awards, change of an already changed ticket,.. All miles were based on the old chart.
Feb 22, 2014, 1:19 am
#158
Suspended
Join Date: Jun 2003
Location: SEA, FLL, Martha’s Vineyard
Programs: AS MVPGold75K, Hilton Gold, IHG Platinum, Pan Am million-miler
Posts: 2,019
I booked my ticket before the new chart went into effect. Changed date on my outbound from Feb. 26th to the 16th. FLL-ORD-FRA-BKK (stopover) BKK-MNL Return: CEB-ICN-IST-ORD-FLL. Now I want to change my return city instead of CEB to HKG. Agent is telling me that since I already made a change to my reservation, and now I'm on my second change to the reservation, I am subjected to the new mileage chart?
Is this correct?
Is this correct?
Last edited by Edgerfly; Feb 22, 2014 at 1:31 am
Feb 22, 2014, 7:10 am
#159
Join Date: Jan 2009
Location: LHR (sometimes CLE, SFO, BOS, LAX, SEA)
Programs: UA 1K
Posts: 5,893
This reported behavior is not consistent with what UA told us they would do. I believe there has been no response from UA to various reports that agent behavior is inconsistent with what UA told us they would do.
Per nickab's advice above, if you want to try calling back again & trying to get an agent to help you out, go for it, but try to tread a delicate line in avoiding agents who are likely to leave dangerous PNR notes.
I'll be looking to make a few changes in March, so am adopting a "wait and see" attitude here.
Feb 22, 2014, 9:48 am
#160
Join Date: Dec 2004
Programs: UA-1K, MM, Hilton-Diamond, Marriott-Titanium
Posts: 4,432
Able to switch to LH F and clear into LH F from J
No problems at all and I have changed the record 3 times. Switched from UA to LH F then the F seat opened up to AUH so changed that. Return from AUH opened up in F so changed that last night. The UA res agent was so nice. He told me to be sure to go to the LH FC Lounge.
I'm just waiting for my flt back to the US to open up on LH in F and then I would have changed all 4 segments with no problems. I did try to do it online but it wouldn't do it.
I booked this originally the day after the deval was announced.
I'm just waiting for my flt back to the US to open up on LH in F and then I would have changed all 4 segments with no problems. I did try to do it online but it wouldn't do it.
I booked this originally the day after the deval was announced.
Feb 22, 2014, 12:06 pm
#161
Join Date: Oct 2007
Posts: 589
No problems at all and I have changed the record 3 times. Switched from UA to LH F then the F seat opened up to AUH so changed that. Return from AUH opened up in F so changed that last night. The UA res agent was so nice. He told me to be sure to go to the LH FC Lounge.
I'm just waiting for my flt back to the US to open up on LH in F and then I would have changed all 4 segments with no problems. I did try to do it online but it wouldn't do it.
I booked this originally the day after the deval was announced.
I'm just waiting for my flt back to the US to open up on LH in F and then I would have changed all 4 segments with no problems. I did try to do it online but it wouldn't do it.
I booked this originally the day after the deval was announced.
Feb 22, 2014, 1:24 pm
#162
Join Date: Dec 2004
Programs: UA-1K, MM, Hilton-Diamond, Marriott-Titanium
Posts: 4,432
Changed the Airline from UA F to LH in F when the LH F opened up.
Feb 22, 2014, 1:57 pm
#163
Join Date: Nov 2006
Location: Norway, Maine
Programs: United Silver and HH Diamond
Posts: 1,474
The lesson is: try change on line first before calling. I have not found any problem with changes on line using old savers award rate, including date change, route change, change from I(J) to O(F) awards, change of an already changed ticket,.. All miles were based on the old chart.
Feb 22, 2014, 5:23 pm
#164
Join Date: Sep 2008
Location: AUS after 40+ SFO/OAK
Programs: UA MM (recovering former 1K), Marriott Titanium Lifetime
Posts: 550
Today was able to change an I award booked in January from:
FCO/FRA/YYZ/SFO -- LH first leg, other 2 AC, with overnights in FRA and YYZ
to
FCO/MUC/SFO -- LH both legs, overnight in MUC, so get home a day earlier.
Repriced correctly, but .bomb crapped out at the last step. Previous experience was that I could go back a page and try again, but today no dice.
Called UA, found that the automated system did have the itinerary change, and the res agent fixed by reissuing the ticket in under a minute. When I thanked her, she commented, "The easiest thing I'll have to do today".
And, LH has the changed itinerary in their system marked as confirmed, which as we know is the only thing that really matters.
FCO/FRA/YYZ/SFO -- LH first leg, other 2 AC, with overnights in FRA and YYZ
to
FCO/MUC/SFO -- LH both legs, overnight in MUC, so get home a day earlier.
Repriced correctly, but .bomb crapped out at the last step. Previous experience was that I could go back a page and try again, but today no dice.
Called UA, found that the automated system did have the itinerary change, and the res agent fixed by reissuing the ticket in under a minute. When I thanked her, she commented, "The easiest thing I'll have to do today".
And, LH has the changed itinerary in their system marked as confirmed, which as we know is the only thing that really matters.
Feb 22, 2014, 5:42 pm
#165
Join Date: Nov 2009
Location: SFO, TPE, HNL
Programs: UA GS 4MM, RCC life member (paid), Marriott Lifetime Titanium, Hyatt Globalist, CLEAR
Posts: 1,824
I have usually booked a 7 or 8 segment award and not once have I been able to do so on-line because of some statement like no availability even when the desired flights were available. I would like try 10 to 20 times before calling. Is an on-line change easier because you may only be changing 2 or 3 flights?