Premier Phone Line Delays During Current Winter Storm IROPS
Jan 4, 2014, 10:54 pm
#16
Join Date: Jan 2011
Location: San Antonio, TX
Programs: 1K
Posts: 784
Well, it is evident that 1K *actually* gets priority in the call queue, as my hold time seems to be significantly less than what others are reporting. 40 min vs. over 2 hours! ^^^
Jan 4, 2014, 11:08 pm
#19
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,861
I think if you walked around an airport today in the east you would hear similiar or worse comments. The flying public just seems expect travel to be weather immune -- the lesson of the previous year seems to have a half life of 6-months.
Jan 4, 2014, 11:23 pm
#20
Join Date: Jun 2011
Location: Los Angeles, San Francisco, and Osaka
Programs: United Mileage Plus Premier Executive
Posts: 581
I have been traveling this week and the response to these storms has been terrible in general even for those with status. The phone waits have been hrs. and there are so few actual United employees anymore that people are stuck calling in and the ones that are there are somstressed they can barely help. The best way to get help is not by calling but by the United Club people. The lady in Portland was amazing today and so friendly! She reminded me of what United used to be before the merger. I would avoid calling in as it hardly helps.
Jan 4, 2014, 11:43 pm
#21
Join Date: Jan 2008
Location: LAS
Programs: DL PM, UA PS, Hyatt Globalist, Marriott Titanium
Posts: 4,904
Jan 5, 2014, 12:03 am
#23
Join Date: Jun 2013
Posts: 126
It is one thing if flights are not available, but I do not think a 3 hour and 36 minute wait (and counting) is an acceptable business practice for a premier line.
Jan 5, 2014, 12:27 am
#26
Join Date: Dec 2009
Location: Bangkok, Thailand
Programs: DL 1MM Platinum, UA 1k, HH Silver, BonVoy Platinum
Posts: 1,146
52 minutes wait as Platinum, I hung up, crappy service for canceling a PHX-IAH flight due to blizzards, nice how they waited til nearly midnight to cancel when most pax probably asleep.
To add: when I checked in I had the message about whether I would accept $200 for flying later, maybe I should have accepted!
To add: when I checked in I had the message about whether I would accept $200 for flying later, maybe I should have accepted!
Last edited by Powers106; Jan 5, 2014 at 12:44 am Reason: Added comment