Jan 4, 2014, 7:23 am
Last edit by: FlyinHawaiian
Having difficulty in reaching an agent?
As long as you entered you MP account, any reservation phone number will route you based on your elite status. try this
United Premier Phone Number
May 8, 2012, 6:23 pm
#32
Join Date: Nov 2007
Location: Los Angeles
Programs: AA EVP, United 1K and 2MM, Starwood Lifetime Platinum, Delta
Posts: 219
Premier Priority Desk - 1-800-xxx-xxxx
If you aren't seeing an image of your card using the link above (which did work for me) then select the "Print MileagePlus Card" option in your profile
May 8, 2012, 6:38 pm
#34
Moderator, Trip Reports
Join Date: Jul 2009
Location: Denver, CO
Programs: UA GS-2MM, Marriott Ambassador
Posts: 3,715
May 8, 2012, 6:41 pm
#35
Join Date: May 1999
Posts: 1,627
Which is why entering your Mileage Plus 1K account number is more likely to get you faster service than dialing the 1K line. Of course, with the way CO seems to have butchered all the IT systems, who knows.
May 8, 2012, 6:55 pm
#36
Join Date: Jan 2009
Location: IAD
Programs: UA 1K, Marriott Rewards - LTPP
Posts: 4,240
Cry me a river. The recognition of the phone number allowing you to bypass entering your MP# came from United. But thanks for stopping by.
May 8, 2012, 7:21 pm
#37
A FlyerTalk Posting Legend
Join Date: Jun 2005
Posts: 57,613
It did indeed. However, when you dial the 1K number, you don't reach the 1K desk, because new management decided to eliminate it.
May 8, 2012, 7:31 pm
#38
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
There's no reason for the secret squirrel PM. Just dial any UA elite # and when asked for your MP#, enter or say your 1K # and you will be connected to the appropriate level of agent. There's no longer such a thing as a 1K "desk" and it doesn't matter which # you dial.
May 9, 2012, 2:18 am
#39
Join Date: Nov 2009
Location: SFO, TPE, HNL
Programs: UA GS 4MM, RCC life member (paid), Marriott Lifetime Titanium, Hyatt Globalist, CLEAR
Posts: 1,824
I once tried to use two digits to enter an alpha (21 for a, 22 for b, etc.) but it failed.
May 9, 2012, 3:09 am
#40
Join Date: Apr 2007
Posts: 774
Same way as you'd call 1-800-united-1, just one key press per letter corresponding to the letter desired. A, B, or C are mapped to 2. (Yes, you can't go from number to letter unambiguously, but the entire set gives enough context.)
May 11, 2012, 1:48 am
#42
Join Date: Nov 2009
Location: SFO, TPE, HNL
Programs: UA GS 4MM, RCC life member (paid), Marriott Lifetime Titanium, Hyatt Globalist, CLEAR
Posts: 1,824
made the offer to recognize 1K's phone numbers. It never worked for me. And in a few times I
used SKype to call the 1K number I got a recording asking me if I am some MR. XYZ. I surely
would like to know how I can set up the recognition now.
What is special about the <number removed by moderator> number?
Last edited by l etoile; May 11, 2012 at 6:03 am Reason: merge
May 11, 2012, 10:34 am
#43
Join Date: Nov 2011
Location: ORD
Programs: UAL 1K, Starwood Platinum
Posts: 348
was told last nite and posted in another thread the 1K number no longer exists...even tho my new card says 1K 1Call, its apparently now the premier line, like everything else....fewer non-elites than elites...
Jan 2, 2014, 8:39 pm
#44
Join Date: Mar 2012
Location: Miami BCH., FLorida
Programs: AA:EXP, GLD:A.Argen., Etihad; Turk SIL:UA, VS; HOT.GLD:ClubC, Loews, SPG; PL:Ritz, Hil, IHG, BtW., R
Posts: 261
I have been trying to find the 1K number, but apparently it does not exist. You have to be recognized or enter your number. I just put in my home phone number but they really should have a separate line. Is it like $1.95 a month for a separate number?
Jan 2, 2014, 8:42 pm
#45
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
BTW, there is no 1K Desk anymore --- it is just the Premier Line, your status effect the answering priority.