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Old Jan 19, 2014 | 6:00 am
  #31  
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I booked a very basic domestic r/t (7 CPM ) and never got a confirmation e-mail either (just the "processing" one). But it shows as tickted so keeping my fingers crossed.
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Old Jan 19, 2014 | 6:14 am
  #32  
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I am also getting the same error message for a reservation that shows "This reservation was ticketed and confirmed on Sun., Jan. 19, 2014 at 6:08 a.m. Central Time:

We were unable to process your eTicket receipt. Processing may take up to 15 minutes.
If you continue to have problems obtaining a receipt, please contact 1-800-UNITED-1 (1-800-864-8331) or send an e-mail to [email protected] for assistance.
If you would like to request a new receipt and you completed your travel within the past 7 days, please click here and follow the instructions provided.
Thank you for choosing United Airlines

I can email myself a copy of the reservation from the "E-mail summary" link and it arrives, but I have not gotten a copy of the e-ticket receipt when I submitted the request through the "Add E-mail Address and Request Receipt" link.

Like everyone else, I just want to see the actual ticket numbers and ensure that my reservation is in fact ticketed.
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Old Jan 19, 2014 | 6:14 am
  #33  
 
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I've noticed similar IT problems on Saturday evenings. My theory is their IT system goes trough a refresh of some sort during that time, and things slow down. I now try to only book flights on weekdays.
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Old Jan 19, 2014 | 6:50 am
  #34  
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Originally Posted by mdpdjx
I've noticed similar IT problems on Saturday evenings. My theory is their IT system goes trough a refresh of some sort during that time, and things slow down. I now try to only book flights on weekdays.
I booked my ticket Friday evening...YMMV

Edit: I'm now not able to view my e-receipt, and the e-mail request to get a copy of the e-ticket/receipt isn't actually being sent.

UA IT continues to be a joke.
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Old Jan 19, 2014 | 6:56 am
  #35  
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This seems to be a somewhat regular occurrence: http://www.flyertalk.com/forum/unite...stem-down.html
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Old Jan 19, 2014 | 7:46 am
  #36  
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Originally Posted by UA-NYC
I booked my ticket Friday evening...YMMV

Edit: I'm now not able to view my e-receipt, and the e-mail request to get a copy of the e-ticket/receipt isn't actually being sent.

UA IT continues to be a joke.
The online system that displays and/or emails out eticket/receipt has been down since I started booking away with my remaining MP miles credit late Friday. I was able to confirm that my etickets have been issued and reissued at least five times since Friday after I kept changing my award reservations to get flat-bed seats all the way by requesting that the booking agent reads out the eticket numbers for me.

For the reservations that involve Air China, I actually was able to verify the ticket numbers through travelsky.com so be assured etickets are being generated. You just can't see them online normally.
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Old Jan 19, 2014 | 7:58 am
  #37  
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I got a change this morning, no email sent yet, but check in worked for the flights.
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Old Jan 19, 2014 | 8:38 am
  #38  
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Same problem here.

Booked 2 award tickets, one on UA, the other OS+UA mix. No receipts available for either, and the 2nd doesn't even show the OS record locator.

This was the final purge of miles before I ditch this joke of an airline.
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Old Jan 19, 2014 | 8:57 am
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Same issue. No receipt, tried multiple bookings, none sent me a single receipt. Called, rep promised to send, but none arrived either.
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Old Jan 19, 2014 | 9:49 am
  #40  
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Just got one.
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Old Jan 19, 2014 | 11:17 am
  #41  
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The email receipt system is working about an hour ago.
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Old Jan 19, 2014 | 12:17 pm
  #42  
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Still no receipts. Booked several mileage tickets last night.

Tried to request receipt. No dice.
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Old Jan 19, 2014 | 1:45 pm
  #43  
 
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Receipt System Down?

Still no e-mail but can now view the receipt on the UA site. I bought mine on Friday
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Old Jan 19, 2014 | 2:35 pm
  #44  
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Had the same problem all day and most of the night yesterday for getting a new receipt for a schedule change for me and a new receipt for changing an award ticket for goalie-parents and both e-receipts finally showed up about an hour ago
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Old Jan 19, 2014 | 6:02 pm
  #45  
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Just got a flurry of emails -- I booked 2 award tickets, remedied 2 schedule changes, and made 2 voluntary changes yesterday, and everything showed up eventually.
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