Receipt System Down?
Dec 27, 2013, 11:31 pm
#1
FlyerTalk Evangelist
Original Poster
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
Receipt System Down?
I bought 4 tickets this evening, and none of them generated a receipt. Even re-requesting them I get no receipt. Just this error message when clicking "View Receipt" on the reservations:
We were unable to process your eTicket receipt. Processing may take up to 15 minutes.
If you continue to have problems obtaining a receipt, please contact 1-800-UNITED-1 (1-800-864-8331) or send an e-mail to [email protected] for assistance.
If you would like to request a new receipt and you completed your travel within the past 7 days, please click here and follow the instructions provided.
Thank you for choosing United Airlines
Is anyone else getting this error?
We were unable to process your eTicket receipt. Processing may take up to 15 minutes.
If you continue to have problems obtaining a receipt, please contact 1-800-UNITED-1 (1-800-864-8331) or send an e-mail to [email protected] for assistance.
If you would like to request a new receipt and you completed your travel within the past 7 days, please click here and follow the instructions provided.
Thank you for choosing United Airlines
Is anyone else getting this error?
Dec 28, 2013, 6:40 am
#3
Join Date: May 2011
Posts: 5,814
Dec 28, 2013, 8:56 am
#5
Join Date: Feb 2010
Programs: United 1K
Posts: 360
Bought ticket last night 12/27 and still no e-ticket. 
Quick update: Still see no ticket number, but when I look at itinerary it shows:
"This reservation was ticketed and confirmed on Fri., Dec. 27, 2013 at 10:10 p.m. Central Time"
Quick update: Still see no ticket number, but when I look at itinerary it shows:
"This reservation was ticketed and confirmed on Fri., Dec. 27, 2013 at 10:10 p.m. Central Time"
Last edited by mkrecek; Dec 28, 2013 at 9:08 am Reason: Update
Dec 28, 2013, 8:58 am
#7
Join Date: Jun 2011
Location: IAH
Programs: UA Gold, Marriott Gold, HH Gold, Hyatt Explorist, Hertz PC, Avis 1st
Posts: 313
Purchased a ticket last night for a flight in 1/14 and no email and when I checked online I got the same error. I didn't think anything of not getting the email until reading this post.
Dec 28, 2013, 9:23 am
#8
FlyerTalk Evangelist
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Location: Northern Calif./Eastern Ida.
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Posts: 20,640
during the delta fiasco the other day it was refreshing to see an eticket number on my purchase confirmation screen. ah, the days of glory.
Dec 28, 2013, 9:29 am
#9
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
OP is looking for a receipt not a confirmation. It's the receipt which is proof of ticketing and it's the ticket which DOT rules require UA to honor. While the two should generally be the same, something is amiss here and OP is quite properly looking for the e-ticket receipt to be assured that she actually is ticketed.
Dec 28, 2013, 9:41 am
#11
Join Date: Jan 2005
Location: DEN
Programs: UA Gold-MM, AA Gold-MM, F9-Silver, Hyatt Something, Marriott Gold, IHG Plat, Hilton Diamond
Posts: 6,392
Same issue. Are you sure it's even issuing the ticket?
I used a UA GC, and wanted to use the residual value of the GC on the return leg, but couldn't. Assume it's because it has the GC locked until it actually issues.
I used a UA GC, and wanted to use the residual value of the GC on the return leg, but couldn't. Assume it's because it has the GC locked until it actually issues.
Dec 28, 2013, 10:20 am
#12
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Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Anyone who cannot obtain an e-ticket receipt should call and obtain the e-ticket # (not PNR/record locator). At a minimum, you will know that your reservation has been ticketed and it is the ticketing which locks in DOT rules on fare, availability, baggage and the like.
Dec 28, 2013, 10:54 am
#13
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Join Date: Apr 2013
Location: PHX
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My purchase last night "ticketed" in the sense I was able to confirm a GPU and select a business class seat. But as others are reporting, I received no e-mail receipt.
Dec 28, 2013, 11:20 am
#14
Join Date: Feb 2011
Location: SCE, GRU
Programs: UA MP Premier Gold (Life), Hyatt Explorer, Various other hotel FS pgms
Posts: 195
Same issue: I have now been waiting for four hours for the system to issue two award tickets on one PNR for Nov 2014. I thought there might have been an issue with the miles used, that the delay was caused by my booking on-line from Brazil, or something else I did until I saw this thread.
But I have this addition: during the reservation process and three times since I have tried to book seats. After going through the screens successfully, there is a notice in red saying that advanced seat assignments are not available for these flight(s), please secure seat assignments at airport check-in. These are on UA metal; something is wrong ....
But I have this addition: during the reservation process and three times since I have tried to book seats. After going through the screens successfully, there is a notice in red saying that advanced seat assignments are not available for these flight(s), please secure seat assignments at airport check-in. These are on UA metal; something is wrong ....
Dec 28, 2013, 11:34 am
#15
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Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
OP is looking for a receipt not a confirmation. It's the receipt which is proof of ticketing and it's the ticket which DOT rules require UA to honor. While the two should generally be the same, something is amiss here and OP is quite properly looking for the e-ticket receipt to be assured that she actually is ticketed.
Yes, it's part of the extra reconciliation process for UA bookings. Old UA would instant-ticket, so once you were done, you were done and could see the e-ticket number on your screen and move on. Same with DL -- once you book, it's instantly ticketed, so you're done.
But with CO's systems, we have to wait until it issues (I'm confident all of mine issued, since it says it's been e-ticketed and confirmed), but it's be nice to get the e-ticket numbers that show what you paid.
One of my tickets was an award ticket with partners, so I was able to use the partner site to find my e-ticket numbers.
But the others were 100% UA revenue tickets, so no receipt means no documentation of the ticket number.