Receipt System Down?
Dec 28, 2013 | 12:08 pm
#16
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Democratic People's Republic of the UK
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 21,937
Well I cannot sign in at all to the system on either united.com or unitedairlines.co.uk. Something is up I suggest ! The mobile app is fine.
Dec 28, 2013 | 2:46 pm
#18
Join Date: Dec 2004
Location: SEA
Programs: Million Miles achieved | 2017 Delta Platinum, United NADA, Global Entry, PreCheck, NEXUS
Posts: 1,295
I book a trip yesterday and in spite of charging my credit card for the ticket the system told me I needed to purchase the ticket in order to keep the reservation.
I called UA and they forced the sale through. Later in the day when I went to check the receipt it gave me a receipt for a year old ling past flight.
I called UA and they forced the sale through. Later in the day when I went to check the receipt it gave me a receipt for a year old ling past flight.
Dec 28, 2013 | 5:17 pm
#21
Join Date: Apr 2011
Location: SIN
Programs: UA 1K MM, SQ PPS, CX Silver, Accor Platinum, Marriott Gold, SPG Silver
Posts: 678
I got a bunch of receipts for reservations made this morning at about 4:00 PM central time. Came all at once despite being booked over the course of an hour or so.
Jan 7, 2014 | 4:51 pm
#23
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 29,078
Jan 7, 2014 | 4:53 pm
#24
Join Date: Aug 2007
Location: Near SEA
Programs: UA MM, AS MVPG75K, Marriott Lifetime Gold
Posts: 7,990
Jan 7, 2014 | 6:09 pm
#25
Join Date: Apr 2006
Location: LIS/ATL/other
Programs: UA 1K, Avis PC, Hertz PC, Sixt Plat, Marriott Gold, HH Silver
Posts: 1,986
Jan 7, 2014 | 6:44 pm
#26
Join Date: Aug 2007
Location: Near SEA
Programs: UA MM, AS MVPG75K, Marriott Lifetime Gold
Posts: 7,990
Jan 19, 2014 | 1:29 am
#27
Join Date: Mar 2003
Location: I have resided many places, but only ever lived in San Francisco.
Programs: UA, AA
Posts: 293
Receipt functionality down, or am I really not ticketed?
Hi All,
I booked a reservation 25 hours ago, and so far have not received my receipt and ticket number, just the "processing the reservation" email.
1. In the "processing" email, it says to wait 3 hours, then contact UA. The link there just takes me to Ask Alex... which, since I value my time (but UA does not), I refuse to spend any more time fighting with (Don't take me to the same page that sent me to you, Alex).
2. I've requested receipts two more times to different email addresses-- nada so far.
3. When I click "View Receipt" on .bomb, I get an "eTicket Receipt Error", which tells me it may take 15 minutes to generate. (p.s., we're 24.75 hours past that metric, Alex)
4. I waited on and off hold for 35 minutes with the phone rep while they tried to view my reservation so they could request the receipt... then they hung up on me.
5. .bomb does say "This reservation was ticketed and confirmed on Sat., Jan. 18, 2014 at 1:47 a.m. Central Time."
6. I cannot check in online or by mobile.
So-- should my money be that SHARES actually DID process the reservation, and I can go to the airport in the morning? The flight is no longer available for booking-- so it may be an interesting morning at the airport if I don't really have a seat.
Anyone else having similar troubles? Any solutions aside from calling back and dealing with more even more inCOmpetence?
Sorry as well for any negative tone. Frustrated by how hard it can be to give this company money sometimes.
I booked a reservation 25 hours ago, and so far have not received my receipt and ticket number, just the "processing the reservation" email.
1. In the "processing" email, it says to wait 3 hours, then contact UA. The link there just takes me to Ask Alex... which, since I value my time (but UA does not), I refuse to spend any more time fighting with (Don't take me to the same page that sent me to you, Alex).
2. I've requested receipts two more times to different email addresses-- nada so far.
3. When I click "View Receipt" on .bomb, I get an "eTicket Receipt Error", which tells me it may take 15 minutes to generate. (p.s., we're 24.75 hours past that metric, Alex)
4. I waited on and off hold for 35 minutes with the phone rep while they tried to view my reservation so they could request the receipt... then they hung up on me.
5. .bomb does say "This reservation was ticketed and confirmed on Sat., Jan. 18, 2014 at 1:47 a.m. Central Time."
6. I cannot check in online or by mobile.
So-- should my money be that SHARES actually DID process the reservation, and I can go to the airport in the morning? The flight is no longer available for booking-- so it may be an interesting morning at the airport if I don't really have a seat.
Anyone else having similar troubles? Any solutions aside from calling back and dealing with more even more inCOmpetence?
Sorry as well for any negative tone. Frustrated by how hard it can be to give this company money sometimes.
Jan 19, 2014 | 2:32 am
#29
Join Date: Aug 2011
Programs: UA 1K
Posts: 8,634
There is something broken right now. I made a change to a reservation a couple hours ago, and the agent got the ticket reissued while I was on the phone, but said it'd be a while before I got an email because things were messed up at the moment.
I still haven't gotten the email or the itinerary email I tried to have emailed to myself.
I still haven't gotten the email or the itinerary email I tried to have emailed to myself.
Jan 19, 2014 | 5:58 am
#30
Join Date: Sep 2000
Location: DEN & PSP
Programs: UA 1K 27 years/2.5MM, Honors LT Diamond, AVIS & Hertz Prez Club
Posts: 4,955
+1 I have a schedule change I accepted and then requested a revised Itinerary & Receipt - to three different emails over the course of Saturday and none of them have been delivered.