Dec 2, 2013, 10:00 am
Last edit by: WineCountryUA
As of the last update from an inside source, the meal choice prioritization policy is to prioritize in this order:
1. Global Services
2. Premier 1K
3. All other revenue passengers
4. Nonrevs
This prioritization is done in the galley, after taking orders. If you saw a flight crew take orders front to back, but did not see any GS/1K passengers denied their first choice, you have not witnessed a violation of the policy. Indeed, taking orders front to back is correct under the policy.
Post #30
Hi, UA-NYC,
Yes, your assertion is accurate. Premier 1K will still be prioritized as you stated, but again, this is to be done in the galley.
-UA Insider
1. Global Services
2. Premier 1K
3. All other revenue passengers
4. Nonrevs
This prioritization is done in the galley, after taking orders. If you saw a flight crew take orders front to back, but did not see any GS/1K passengers denied their first choice, you have not witnessed a violation of the policy. Indeed, taking orders front to back is correct under the policy.
Post #30
Hi everyone,
As several of you have mentioned, there has been no procedure change to prioritizing premium cabin meal orders.
As a reminder, our standard procedure is to take meal orders from front to back of the cabin and ask for a second choice in case your first choice is not available. After meal orders are taken, our inflight crew will prioritize meal orders in the galley. This way, we can streamline the order-taking processes while eliminating skipping around the cabin for order-taking.
-UA Insider
As several of you have mentioned, there has been no procedure change to prioritizing premium cabin meal orders.
As a reminder, our standard procedure is to take meal orders from front to back of the cabin and ask for a second choice in case your first choice is not available. After meal orders are taken, our inflight crew will prioritize meal orders in the galley. This way, we can streamline the order-taking processes while eliminating skipping around the cabin for order-taking.
-UA Insider
Yes, your assertion is accurate. Premier 1K will still be prioritized as you stated, but again, this is to be done in the galley.
-UA Insider
Current UA Process for Prioritizing Meal Orders in Premium Cabins [ARCHIVE]
Feb 7, 2014, 2:56 pm
#1261
Join Date: Aug 2011
Programs: UA 1K
Posts: 8,634
The memo says to prioritize one group in one place, and two groups in another. In the hands of some FAs, that's practically an invitation to just give up and serve no food at all.
Feb 7, 2014, 3:04 pm
#1262
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
Feb 7, 2014, 3:15 pm
#1263
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,153
Hopefully in 2015, the line will read "Ensure all GS and 1Ks get their 1st choice".
Feb 7, 2014, 3:28 pm
#1265
A FlyerTalk Posting Legend
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Posts: 56,879
At the risk of rekindling a topic that's been debated to death, I tend to agree paid F should go ahead of upgraded 1K. I personally feel entitled to first choice when I've paid for F. When I'm upgraded, I feel a little guilty about it.
Feb 7, 2014, 3:29 pm
#1266
Original Member
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Feb 7, 2014, 3:32 pm
#1267
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Feb 7, 2014, 4:19 pm
#1268
Join Date: Mar 2010
Location: BOS
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UA ... The Follower in the Industry (not a leader)
How about if UA lets customers pre-order meal selections like AA????
Not really rocket science for all you ex CO Managers that now run UA.
Not really rocket science for all you ex CO Managers that now run UA.
Feb 7, 2014, 4:21 pm
#1269
Join Date: Dec 2007
Location: Las Vegas
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Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 7_0_4 like Mac OS X) AppleWebKit/537.51.1 (KHTML, like Gecko) Version/7.0 Mobile/11B554a Safari/9537.53)
They'll get around to that in 2025 or so lol
Originally Posted by aerolaw
How about if UA lets customers pre-order meal selections like AA????
Not really rocket science for all you ex CO Managers that now run UA.
Not really rocket science for all you ex CO Managers that now run UA.
Feb 7, 2014, 4:36 pm
#1270
FlyerTalk Evangelist
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Posts: 21,177
Feb 7, 2014, 4:37 pm
#1271
Join Date: Dec 2007
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Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 7_0_4 like Mac OS X) AppleWebKit/537.51.1 (KHTML, like Gecko) Version/7.0 Mobile/11B554a Safari/9537.53)
Pre-ordering meals might make a precious GS who forgot to log in to united.com not get their choice.... We can't have that!
Pre-ordering meals might make a precious GS who forgot to log in to united.com not get their choice.... We can't have that!
Feb 7, 2014, 4:46 pm
#1272
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...except for planes I'm on....
Feb 7, 2014, 4:48 pm
#1273
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They'll get around to that in 2025 or so lol
Originally Posted by aerolaw
How about if UA lets customers pre-order meal selections like AA????
Not really rocket science for all you ex CO Managers that now run UA.
Not really rocket science for all you ex CO Managers that now run UA.
Feb 7, 2014, 5:07 pm
#1274
FlyerTalk Evangelist
Join Date: May 2001
Posts: 11,055
Mmmm, grilled salmon! Is there any flight in the UA system that offers grilled salmon for a main course in F? If not, then the briefing should be revised along the lines of
"Mr. Smith, I'm sorry your first choice is no longer available. However we do have the hot pocket for you."
"Mr. Smith, I'm sorry your first choice is no longer available. However we do have the hot pocket for you."
also, "don't complain to passengers how little the company has provided you to do your job"
Feb 7, 2014, 10:46 pm
#1275
FlyerTalk Evangelist
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Location: SGF
Programs: AS, AA, UA, AGR S (former 75K, GLD, 1K, and S+, now an elite peon)
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No, they'll announce it one year after Delta announces that they're doing it.