Premier members who have Chase-issued credit cards are eligible for award ticket upg.
Feb 21, 2012, 11:36 am
#436
FlyerTalk Evangelist
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 10,725
My wife and I recently got back from Hawaii and wanted to share the frustration with getting upgrades. I followed the recommendations in this thread and had our flights changed to x class. this was done with the help desk stating that there were glitches with the system even with x class. I should point out that both my wife and I are gold and both have our own one pass plus card.
We tried to work it out over the phone on several occassions to make sure everyhting was coded correctly and would get answers varying form it can't be done to it can only be done for presidential plus to no problem its all taken care of.
At the 72 hour window we called again and were advised that there was nothing that could be done. I then made a copy of the website stating the upgrade reward policy. Our flight was FLL-IAH-LAX-ITO. At FLL the lounge person had no clue but really seemed to try and finally said it was all taken care of. We checked again at IAH and the lounge person found it wasn't done, said it couldn't be done, finally agreed it should be able to be done and was able to accomplish it. By then they were no upgrade seats on the IAH-LAX flight.
Checking in again at the lounge in LAX we were told we were on standby but when we checked our email saw that we had in fact been upgraded. (this miscommunication had something to do with our trying to get the information from the United lounge which was using their system it appeared.)
The major problem appeared to be no one could figure out how to do it for two people with both their own gold status and their own one pass plus cards travelling on the same record.
Anyhow has anyone received any compensation (miles) for not being upgraded at the appropriate window when there were seats available to upgrade?
We tried to work it out over the phone on several occassions to make sure everyhting was coded correctly and would get answers varying form it can't be done to it can only be done for presidential plus to no problem its all taken care of.
At the 72 hour window we called again and were advised that there was nothing that could be done. I then made a copy of the website stating the upgrade reward policy. Our flight was FLL-IAH-LAX-ITO. At FLL the lounge person had no clue but really seemed to try and finally said it was all taken care of. We checked again at IAH and the lounge person found it wasn't done, said it couldn't be done, finally agreed it should be able to be done and was able to accomplish it. By then they were no upgrade seats on the IAH-LAX flight.
Checking in again at the lounge in LAX we were told we were on standby but when we checked our email saw that we had in fact been upgraded. (this miscommunication had something to do with our trying to get the information from the United lounge which was using their system it appeared.)
The major problem appeared to be no one could figure out how to do it for two people with both their own gold status and their own one pass plus cards travelling on the same record.
Anyhow has anyone received any compensation (miles) for not being upgraded at the appropriate window when there were seats available to upgrade?
Feb 22, 2012, 2:51 pm
#438
Join Date: Feb 2011
Location: PWM/MHT/BOS
Programs: UA (lame duck)1K, US Plat,HHonors Diamond, PC Plat, SPG Plat, MR Platinum
Posts: 605
I've called in about 3 different award reservations, with 3 different reps-- no problem getting it switched. I just say I want to switch to X from XN because I have the credit card that provides elite upgrades, but have issues with XN and getting on the list. Usually done within a few minutes and off the phone.
EWR-LAS was in XN (as was Cle-Bos but it's an RJ so didn't much matter).
Called Elite Desk, told her nicely I have a one pass plus card and rumor has it their is an issue with getting the upgrades on XN and wanted the XN segment from EWR-LAS moved into X. At first she didn't get what I was saying then she did. Said... "Oh I wasn't aware of that being an issue but I can change it, you sound like you probably know better then I do and (said jokingly) I'm better off not questioning anything these days."
Very pleasant and had it done in less then 5 minutes and she did same with the CLE-BOS leg despite fact I didn't request or need that one moved. Trip isn't till end of March but we'll see how the award upgrade process goes as I don't expect EWR-LAS or LAS-CLE legs to be very elite heavy.
Feb 22, 2012, 6:08 pm
#439
Join Date: Sep 2008
Programs: A3 *G, AA exePlat, AS MVP 75k Gold, JL sapphire, UA silver
Posts: 4,035
Now it makes sense why i didnt get upgrade on my award travel.
I flew HKG GUM YAP GUM NRT HKG.
confirmed HKG GUM YAP in R
and was not on the upgrade list in GUM YAP NRT HKG
and i know it was booked into XN.
that was in Jan 2012.
I flew HKG GUM YAP GUM NRT HKG.
confirmed HKG GUM YAP in R
and was not on the upgrade list in GUM YAP NRT HKG
and i know it was booked into XN.
that was in Jan 2012.
Feb 23, 2012, 12:06 am
#440
Join Date: Feb 2010
Location: GUM
Programs: DL, AA, UA, SPG
Posts: 223
Just sent the following email to CO customer service. We will see what happens (it was an X fare).
Recently I flew RT GUM-ROR. I am a Platinum Onepass member. I used award miles and booked online. I used the Chase Mileageplus Explorer card to pay for the taxes and I also updated my information and listed the card as my primary card. I called the elite line multiple times to verify that I was set to be placed on the upgrade list. Each time the agent I spoke to had very little knowledge of this rule. Needless to say, I went to the airport and had the same struggles. I showed them the rules off of the website, but they still struggled and couldn't add me to the stand-by list. Upon my return, I had the same problem (and there were open seats in business during the flight). After this experience I feel deceived by the marketing. I acquired the credit card to take advantage of this option and have been unable to thus far. I have always been happy with CO and now UA. I would appreciate a response as to what happened and how this can be fixed for my future travel. Thanks.
Recently I flew RT GUM-ROR. I am a Platinum Onepass member. I used award miles and booked online. I used the Chase Mileageplus Explorer card to pay for the taxes and I also updated my information and listed the card as my primary card. I called the elite line multiple times to verify that I was set to be placed on the upgrade list. Each time the agent I spoke to had very little knowledge of this rule. Needless to say, I went to the airport and had the same struggles. I showed them the rules off of the website, but they still struggled and couldn't add me to the stand-by list. Upon my return, I had the same problem (and there were open seats in business during the flight). After this experience I feel deceived by the marketing. I acquired the credit card to take advantage of this option and have been unable to thus far. I have always been happy with CO and now UA. I would appreciate a response as to what happened and how this can be fixed for my future travel. Thanks.
Feb 23, 2012, 9:38 am
#441
Join Date: Dec 2002
Location: LAX
Programs: AA Exec Plat; UA Plat
Posts: 435
Just sent the following email to CO customer service. We will see what happens (it was an X fare).
Recently I flew RT GUM-ROR. I am a Platinum Onepass member. I used award miles and booked online. I used the Chase Mileageplus Explorer card to pay for the taxes and I also updated my information and listed the card as my primary card. I called the elite line multiple times to verify that I was set to be placed on the upgrade list. Each time the agent I spoke to had very little knowledge of this rule. Needless to say, I went to the airport and had the same struggles. I showed them the rules off of the website, but they still struggled and couldn't add me to the stand-by list. Upon my return, I had the same problem (and there were open seats in business during the flight). After this experience I feel deceived by the marketing. I acquired the credit card to take advantage of this option and have been unable to thus far. I have always been happy with CO and now UA. I would appreciate a response as to what happened and how this can be fixed for my future travel. Thanks.
Recently I flew RT GUM-ROR. I am a Platinum Onepass member. I used award miles and booked online. I used the Chase Mileageplus Explorer card to pay for the taxes and I also updated my information and listed the card as my primary card. I called the elite line multiple times to verify that I was set to be placed on the upgrade list. Each time the agent I spoke to had very little knowledge of this rule. Needless to say, I went to the airport and had the same struggles. I showed them the rules off of the website, but they still struggled and couldn't add me to the stand-by list. Upon my return, I had the same problem (and there were open seats in business during the flight). After this experience I feel deceived by the marketing. I acquired the credit card to take advantage of this option and have been unable to thus far. I have always been happy with CO and now UA. I would appreciate a response as to what happened and how this can be fixed for my future travel. Thanks.
Feb 23, 2012, 2:56 pm
#442
Join Date: Feb 2011
Location: PWM/MHT/BOS
Programs: UA (lame duck)1K, US Plat,HHonors Diamond, PC Plat, SPG Plat, MR Platinum
Posts: 605
Don't have one so I don't know.. but I think (could be wrong) that was an advertised benefit starting after March 3rd? again... I don't know where I got that idea seems I may have read it somewhere along the FT perusing.
Feb 23, 2012, 3:10 pm
#443
Join Date: Feb 2010
Location: GUM
Programs: DL, AA, UA, SPG
Posts: 223
OnePass Plus
Presidential Plus
World Card for Business
Presidential Plus for Business
MileagePlus Explorer
MileagePlus Explorer for Business
Nowhere on the site does it state that this is a benefit that starts March 3rd.
Feb 23, 2012, 3:20 pm
#444
Join Date: Dec 2002
Location: LAX
Programs: AA Exec Plat; UA Plat
Posts: 435
Yes, you're missing something. According to the Continental website, the following cards qualify for the upgrade on an award:
OnePass Plus
Presidential Plus
World Card for Business
Presidential Plus for Business
MileagePlus Explorer
MileagePlus Explorer for Business
Nowhere on the site does it state that this is a benefit that starts March 3rd.
OnePass Plus
Presidential Plus
World Card for Business
Presidential Plus for Business
MileagePlus Explorer
MileagePlus Explorer for Business
Nowhere on the site does it state that this is a benefit that starts March 3rd.
Feb 23, 2012, 3:26 pm
#445
Join Date: May 2010
Programs: UA Premier Platinum
Posts: 249
My wife and I recently got back from Hawaii and wanted to share the frustration with getting upgrades. I followed the recommendations in this thread and had our flights changed to x class. this was done with the help desk stating that there were glitches with the system even with x class. I should point out that both my wife and I are gold and both have our own one pass plus card.
We tried to work it out over the phone on several occassions to make sure everyhting was coded correctly and would get answers varying form it can't be done to it can only be done for presidential plus to no problem its all taken care of.
At the 72 hour window we called again and were advised that there was nothing that could be done. I then made a copy of the website stating the upgrade reward policy. Our flight was FLL-IAH-LAX-ITO. At FLL the lounge person had no clue but really seemed to try and finally said it was all taken care of. We checked again at IAH and the lounge person found it wasn't done, said it couldn't be done, finally agreed it should be able to be done and was able to accomplish it. By then they were no upgrade seats on the IAH-LAX flight.
Checking in again at the lounge in LAX we were told we were on standby but when we checked our email saw that we had in fact been upgraded. (this miscommunication had something to do with our trying to get the information from the United lounge which was using their system it appeared.)
The major problem appeared to be no one could figure out how to do it for two people with both their own gold status and their own one pass plus cards travelling on the same record.
Anyhow has anyone received any compensation (miles) for not being upgraded at the appropriate window when there were seats available to upgrade?
We tried to work it out over the phone on several occassions to make sure everyhting was coded correctly and would get answers varying form it can't be done to it can only be done for presidential plus to no problem its all taken care of.
At the 72 hour window we called again and were advised that there was nothing that could be done. I then made a copy of the website stating the upgrade reward policy. Our flight was FLL-IAH-LAX-ITO. At FLL the lounge person had no clue but really seemed to try and finally said it was all taken care of. We checked again at IAH and the lounge person found it wasn't done, said it couldn't be done, finally agreed it should be able to be done and was able to accomplish it. By then they were no upgrade seats on the IAH-LAX flight.
Checking in again at the lounge in LAX we were told we were on standby but when we checked our email saw that we had in fact been upgraded. (this miscommunication had something to do with our trying to get the information from the United lounge which was using their system it appeared.)
The major problem appeared to be no one could figure out how to do it for two people with both their own gold status and their own one pass plus cards travelling on the same record.
Anyhow has anyone received any compensation (miles) for not being upgraded at the appropriate window when there were seats available to upgrade?
Feb 23, 2012, 3:30 pm
#446
Join Date: May 2011
Posts: 5,814
Feb 23, 2012, 3:31 pm
#447
Join Date: Feb 2011
Location: PWM/MHT/BOS
Programs: UA (lame duck)1K, US Plat,HHonors Diamond, PC Plat, SPG Plat, MR Platinum
Posts: 605
Sorry if it's misinformation I have the Onepass plus so my focus on the benefit has always been solely for that card.
Feb 23, 2012, 3:35 pm
#448
Join Date: Feb 2010
Location: GUM
Programs: DL, AA, UA, SPG
Posts: 223
Nope - and feel free to doubt me! I don't have the card so I've never looked - I only posted that because for some reason I thought I saw it in a thread as I was browsing FT at some point. It was purely off the cuff (thus why I pointed out I could be wrong and thought I saw it while perusing FT)
Sorry if it's misinformation I have the Onepass plus so my focus on the benefit has always been solely for that card.
Sorry if it's misinformation I have the Onepass plus so my focus on the benefit has always been solely for that card.
Feb 29, 2012, 11:22 am
#449
Join Date: Jul 2008
Location: NYC
Programs: AA EXP, SPG Plat, Marriott Silver, HH Gold
Posts: 797
They're not supposed to inherit your status, it's a system limitation in CO's systems that the award ticket purchaser's FFN and status show up on the traveller's record.
As such, they inherit your status.
There are multiple bugs at play with award tickets and credit cards where it doesn't always recognize the status (there's an XN vs. X issue as well as regular X issue that come up from time to time). That may be going on here, or it's possible that the MP Explorer Card doesn't yet provide this benefit.
Anyhow, the point is that since it's not supposed to happen, it's just a limitation, it's not something that's promised or guaranteed. That means that if the automation isn't working, you really have no recourse because it's a benefit the traveller is not supposed to get anyway.
As such, they inherit your status.
There are multiple bugs at play with award tickets and credit cards where it doesn't always recognize the status (there's an XN vs. X issue as well as regular X issue that come up from time to time). That may be going on here, or it's possible that the MP Explorer Card doesn't yet provide this benefit.
Anyhow, the point is that since it's not supposed to happen, it's just a limitation, it's not something that's promised or guaranteed. That means that if the automation isn't working, you really have no recourse because it's a benefit the traveller is not supposed to get anyway.
Hopefully this will be figured out (at least with respect to the MP+ Explorer card) by the time the system changes over this week--I hate having to fight for something that should be automated.
Feb 29, 2012, 2:22 pm
#450
Join Date: Jun 2011
Location: IAH
Programs: UA Gold, Marriott Gold, HH Gold, Hyatt Explorist, Hertz PC, Avis 1st
Posts: 313
Companion on 3/3
Quick question, flying with two family members on 3/3 who are both Infinite Plats but will be Lifetime 1k's on 3/3. They are on award tickets and the one who's miles were pulled has the OP Plus card, and I am on a revenue ticket. Their upgrades have yet to clear but hopefully will soon. There is no chance that I'll get a CPU as a Silver that day so my question is will I be able to be added as a companion of a 1k even though they are on awards?