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Originally Posted by ILikeComfort
(Post 19279936)
Hey everyone! Let's just all start calling in and tying up the lines asking to check day after day after day for R availability.
UAL is seriously doing whatever it can to pop its short term stock value. Long term this will be a disaster. |
Originally Posted by sbm12
(Post 19279946)
You know that you can still do this, right??
However, it doesn't show how many R are available. But you can figure it out by adjusting the number of passengers and seeing if there is still availability incrementally. |
Originally Posted by UA Insider
(Post 19275211)
the way in which the information was shared was truly causing issues and confusion for an extremely broad audience. This is what drove the change. This information displays for all customers and there is no ‘expert mode’ setting as there was on the previous site.
The average customer is looking for the least expensive or most convenient schedule, and therefore is unlikely to search fare class UNLESS he knows what those fare classes MEAN. This is a terrible downgrade of the web site.:td: |
Originally Posted by TWA Fan 1
(Post 19279772)
Really just a classic move from the PMCO playbook.
I'm not sure it's so much a Harvard MBA thesis project than yet another "Wizard of Oz little man behind the green curtain" gambit. The Expert function left the little man far too exposed, frantically pulling and pushing his levers and gauges. PMCO always distrusted transparency, that's why their EUA was always so theatrically convoluted and labyrinthine (see the countless threads in the PMCO forum about upgrade priority, sweeps, missed upgrade windows, check-in priority, etc.) That's also why SHARES is so clunky and opaque. Its main purpose is to provide the line employee with the the minimum flexibility, and to "dynamically" price tickets and upgrades...(that's corporate double-speak for bilking the customer as much as possible). It's all very clever and a little devious, but perhaps the only part that's too transparent is their motive which is to rake the customer over the coals for the most $$$ possible... If there were really as clever as they think, they would make their true intention somewhat more opaque. This arrogant regime under SMI/J is ruining two airlines while pocketing millions of bonus money. Why is current UA BOD so blind? :confused: |
Originally Posted by sbm12
(Post 19279946)
You know that you can still do this, right??
Or, as you rightly imply, buy a business class ticket. I do do that when I have no flexibility in my schedule, but I do like to use the upgrade instruments if possible. |
Originally Posted by mmack
(Post 19279999)
Yes, but now I will have to call the 1K desk (or whatever it is now) and have an agent search...and search...and search. It was so much faster on line.
They are not going to just do this half-way. Another change you'll like.
Originally Posted by benolaa
(Post 19279773)
Wow I understand the website confusing people which is why they had to opt in to expert mode but, blocking expert flyer as well sucks makes searching for availability so much harder.
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Originally Posted by UA Insider
(Post 19272966)
Shannon Kelly
Director, Customer Insights United Airlines |
Originally Posted by blug
(Post 19279907)
- You don't have to call. GPU requests that do not clear at booking are automatically waitlisted.
Yes, yes, we know all the stupid "sweep" blather from UA apologists, but the fact remains that when R > 0 and the waitlist hasn't cleared, anyone requesting an instrument-supported upgrade will clear ahead of those on the waitlist. That's why we needed the ability to see R inventory outside of time-of-booking, and why we had to call. Now we are expected to "take on faith" that things are working--all the better for UA to sweep under the rug an issue they need to fix by "fixing" something they did not. |
No longer my problem. I'm already gone.
Sorry to gloat ... but my monthly NY/NJ to SouthEast Florida trips through the Spring are already booked on Jet Blue ... with the equivalent of E+ seating in first four rows on every flight at an average of $39 extra per flight.
I'm also booked or will be booking on other airlines for the occasional transcontinental and transatlantic flights that my wife and I take each year. I don't even bother to check UA's pricing anymore ... my Elite status will expire in early 2013 with no desire to return to UA. But I continue to monitor the UA/CO Forum 'cause it gives me a sense of vindication for my decision to abandon a "loser" airline. |
Originally Posted by malgudi
(Post 19280038)
Clearly, Shannon is lacking in customer insights ... perhaps we can remedy this by letting her and UA know how well this change has been received (of course, there's no guarantee that the knuckleheads will listen, but we can try?)
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"And they routinely do not clear when they should. I've had it happen, and many others have reported just the same."
Happened to me last night. As this was going down, I checked my upcoming flights that I was waitlisted for and found that one was R=1. A quick call and I had the F seat. You CANNOT count on UA IT getting it right. |
Originally Posted by DCEsquire
(Post 19279963)
UAL is seriously doing whatever it can to pop its short term stock value. Long term this will be a disaster.
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Originally Posted by GBadger
(Post 19280080)
To be fair, I think it's safe to assume that Shannon is the messenger and that this was not her idea... As much as I hate, hate, hate this change, I still appreciate the advanced notice that came along with it.
We're talking a few hours' notice at best. If this were such an issue, UA could have put it through the preview site and let us know that way--and could have implemented the "promised" workaround to allow us some degree of the prior functionality, too. The timing was deliberate: spring this on folks at the end of the week and at the end of the day. |
Originally Posted by GBadger
(Post 19280080)
To be fair, I think it's safe to assume that Shannon is the messenger and that this was not her idea... As much as I hate, hate, hate this change, I still appreciate the advanced notice that came along with it.
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Originally Posted by exerda
(Post 19280114)
The timing was deliberate: spring this on folks at the end of the week and at the end of the day.
Not sure that is working for them, though, judging by the posts here. |
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