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Wow I understand the website confusing people which is why they had to opt in to expert mode but, blocking expert flyer as well sucks makes searching for availability so much harder.
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What horrible news to come back to: just in OZ for two weeks(on UA) getting ready to plan 2013 vacations on United now that my husband has crossed the 1K mark.:mad:
What United doesn't seem to care about is that we fly a lot to keep 1K status, and not cheap tickets either as we start out of LIH. I also fly a lot of discounted business fares. So there are extra trips that we make to get to 1K so that we get SWUs so that we can fly a lot in C as that makes flying a lot tolerable... I really don't want to have to go back to calling the 1K desk every day to check on upgrade availability.....and if I have to pay for C there are other carriers out there...I will not do upgrade roulette. |
So can I call UA and ask about R availability? Are they just taking this down because of screen scraping. Obviously this seems like an *awful* decision from the consumer perspective. Can I get the same info from an agent? If so, the costs to them are going to increase dramatically...
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Originally Posted by ual744777sta
(Post 19277558)
Looks like KVS came up with a fix.
Originally Posted by schley
(Post 19277882)
KVS has found a reasonably good solution thus far. Glad they got to work on this quickly. I am up for renewal in 3 weeks thus they could earn my business here if this proves valuable.
These Classes are now also known as CU & FU respectively: http://Help.KVSTool.com/#UA As per the update that has been posted in the http://www.flyertalk.com/forum/trave...l#post19277504 Master Thread earlier on today:
Originally Posted by ijgordon
(Post 19278374)
My bad, I don't use KVS. But I'm very surprised they can't access the revenue buckets that are published through the GDS, which any travel agent would have access to.
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:td:
UACO wheels out another Black Box. |
Originally Posted by UA Insider
(Post 19275211)
Hi Everyone,
I can certainly appreciate the feedback on this particular topic. I’ve responded to a fair number of PMs tonight and I do want to at least offer a bit of clarification here in the thread as well. I know there’s no explanation that will make the current state better for those of you here. But, at the end of the day, the way in which the information was shared was truly causing issues and confusion for an extremely broad audience. This is what drove the change. This information displays for all customers and there is no ‘expert mode’ setting as there was on the previous site. So, turning it off, as a first step, really is helping mitigate a large volume of issues that our front line co-workers and other customers are experiencing. Getting this information back into the hands of the “right” users is our next step. As many of you have suggested, the solution lies somewhere between adding this information as an option in a profile setting to providing even more detail in much smarter ways. I would never couch this as a “change we expect anyone to like”. I can appreciate that it’s seen as a take away. We are committed to making this information more robust and useful though – especially for our expert travelers. I know it can't happen quickly enough. Shannon |
Wow, I'm so glad you announced this BEFORE I just booked my first ticket on UA since May.
I was almost ready to give you a try again, United. Now that will swing at least 30K in business from UA to AA/oneworld for the remainder of the year. |
Originally Posted by mmack
(Post 19279788)
I really don't want to have to go back to calling the 1K desk every day to check on upgrade availability.....and if I have to pay for C there are other carriers out there...I will not do upgrade roulette.
- Upgrade roulette is irrelevant with expert mode. |
Originally Posted by SEA1K4EVR
(Post 19279888)
I don't understand why you couldn't have just waited until you had this solution in place before taking away the functionality for everyone. This is an extremely disappointing development.
Seems that UA makes it a high priority to "fix" anything which benefits the customer in any way. :td: |
This will be my last year as 1K. I've made no efforts at all this year to requalify; unlike in past years when I'd pay extra for a UA flight. This thread is an additional disappointment. It's going to be a little more bothersome to burn my last few upgrades.
So add me into the mix of people who are more than just talk, and have actually shifted their spend post-merger. :) |
Originally Posted by UA Insider
(Post 19275211)
Hi Everyone,
I can certainly appreciate the feedback on this particular topic. I’ve responded to a fair number of PMs tonight and I do want to at least offer a bit of clarification here in the thread as well. I know there’s no explanation that will make the current state better for those of you here. But, at the end of the day, the way in which the information was shared was truly causing issues and confusion for an extremely broad audience. This is what drove the change. This information displays for all customers and there is no ‘expert mode’ setting as there was on the previous site. So, turning it off, as a first step, really is helping mitigate a large volume of issues that our front line co-workers and other customers are experiencing. Getting this information back into the hands of the “right” users is our next step. As many of you have suggested, the solution lies somewhere between adding this information as an option in a profile setting to providing even more detail in much smarter ways. I would never couch this as a “change we expect anyone to like”. I can appreciate that it’s seen as a take away. We are committed to making this information more robust and useful though – especially for our expert travelers. I know it can't happen quickly enough. Shannon I am a GS MM and my wife enjoys the MM companion benefit and being a GS. We do not travel together often, but when we do finding upgrade space is very important to us. My disillusionment with United just continues and continues... |
Originally Posted by blug
(Post 19279907)
- You don't have to call. GPU requests that do not clear at booking are automatically waitlisted.
- Upgrade roulette is irrelevant with expert mode. And "automatically waitlisted" is meaningless...see numerous posts on this topic. I myself have "gamed" the system by calling the 1K desk to clear a waitlist when R>0. |
Hey everyone! Let's just all start calling in and tying up the lines asking to check day after day after day for R availability. If EF won't work anymore, let's make UA work instead. What a stupid thing for UA to do. I will use my SWUs. I'm not just throwing them away because some jacka$$ has made it hard for me to use them. I might as well hurt UA as they are hurting me now by making me spend time in the phone to find upgrades confirm able at time of booking.
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Originally Posted by mmack
(Post 19279935)
I NEVER book an internantional ticket unless I can confirm Business at the time of booking.
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Announcement
Jeff Smisek is scheduled to give a speech at the City Club of Chicago Forum on
"The Art and Manner of Upsetting your Best Customers". A book on the subject is planned to be published before the end of the year. A complimentary DVD including all the in-flight announcements of Jeff Smisek will be attached on each book. |
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