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54 pages of complaints, mostly significant, in less than 48 hours...
UA just doesn't get it! |
Originally Posted by chinatraderjmr
(Post 19282032)
many former CO customers don't understand why UA customers bash CO at every turn. It's very simple. We all have a choice who we fly or do business with. Many of us former UA customers did not fly CO for the same reason we don't fly US or in some cases DL. In our opinion (remember, I said opinion, not fact), CO was not a trustworthy company or one we would trust to treat us well (as opposed to UA & AA who did not have that reputation. Now, after years and years of being loyal to UA, we have the rug pulled out from under us & find ourselves invested in a company we never wanted anything to do with in the first place (and every move they make proves us right). There is no difference then living in East Berlin before the Soviets moved in. One day a happy German answering to Bonn & the next a comrade answering to Moscow (ok, maybe not that bad :D
It's easy to say if you don't like it, go somewhere else but where??? Many of us invested a lot of time & money into the old UA & don't want to start from scratch with AA. Also, what happens if AA falls to US & has the same crap happen to them. I know some of us figured it out early, but I personally wanted to believe the nonsense CO management was spewing out and held out a year too long, even continuing to evangelize for United until it became painfully obvious that my United was dead and buried. Even now, I find myself wanting to try United every couple of months to see if new management has seen the light, but it just keeps looking more and more hopeless. |
Originally Posted by jonforsyth
(Post 19282068)
54 pages of complaints, mostly significant, in less than 48 hours...
UA just doesn't get it! What's important to them is maximizing their ability to generate revenue, at least in their understanding of how to do so. If a customer doesn't like it, he or she can do business with another airline. CO has always been like that. Nothing new here. |
Next up: CHANGE TO RDM PQM EARNED FOR MP PREMIER
1K: RDM 50% of miles traveled; PQM 50% of miles traveled* GS: RDM 10% of miles traveled; PQM 10% of miles traveled* *Note: UA may deduct RDM or PQM miles from your account at any time upon UA's sole discretion. UPGRADES: UA will be making some future changes to make sure you never get upgraded by applying instruments (as long as UA can sell the upgrade for >$25, but feel free to continue using your GPUs as it results in higher revene for UA. Lastly, since we are so committed to transparency, we will no longer publish prices on our website. Upon purchase of your travel ticket, you will see the cost on your statement. We think these are changes you will like and thank you for all your positive feedback. |
Originally Posted by TWA Fan 1
(Post 19282241)
Nothing new here.
If they make more money doing it their way does it matter that everyone here hates it? People with kvetch non-stop about RyanAir and their myriad of fees and annoying issues. But they still are picking up a ton of passengers and they're rather profitable last I checked. Just because everyone "hates" you doesn't mean it is bad for business. |
Here's my prediction - UA realizes what a stupid move this was, sees the call center volume increase, and reverses the decision by reinstating the expert mode. Then, they communicate this to us, making it sound like they did us some kind of favor.
When and if this happens, I hope FT'ers won't send notes of thanks to UA, like some kind of abused spouse who is just grateful that they are being hit less often. |
Originally Posted by jonforsyth
(Post 19282068)
54 pages of complaints, mostly significant, in less than 48 hours...
UA just doesn't get it! |
Originally Posted by sbm12
(Post 19282344)
But are they wrong?
If they make more money doing it their way does it matter that everyone here hates it? People with kvetch non-stop about RyanAir and their myriad of fees and annoying issues. But they still are picking up a ton of passengers and they're rather profitable last I checked. Just because everyone "hates" you doesn't mean it is bad for business. As others and I have previously written here and elsewhere, maybe the fact that we "overentitled" folks are complaining so loudly is itself providing positive reinforcement to UA management indicating that they're on the right track. |
Bring Resv center to a halt?
If some wants to organize published times when we can all call into the reservation centers and tie up the phone lines as a way of protest I'm in. Huge spikes in call volumes might get noticed. Bringing reservations by phone to a crashing halt could be the only effective form of protest which is left.
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Wow, this is just dreadful. Numerous times I've been on the phone with an agent and I seem to have better information than they do by looking at the fare buckets online. They will say, for example, that they don't see any upgrade inventory, and after I say I can see it online, they all of the sudden "find" it.
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Originally Posted by FLYDCA
(Post 19282408)
If some wants to organize published times when we can all call into the reservation centers and tie up the phone lines as a way of protest I'm in. Huge spikes in call volumes might get noticed. Bringing reservations by phone to a crashing halt could be the only effective form of protest which is left.
This may actually have an impact. If someone organizes it, it would be great. There are a lot of FTers on the board, and we could query R space on every flight we have booked. I know for me, the call would take at least an hour. To do this effectively, one would need to script the requests so the same language could be used to make a point. Plus coordinating by PM would be a must to reduce the likelihood of tipping them off. It needs to be a surprise, much like CHAOS work action campaigns have been in the past. |
Originally Posted by kenhawk
(Post 19282347)
Here's my prediction - UA realizes what a stupid move this was, sees the call center volume increase, and reverses the decision by reinstating the expert mode.
It's almost enough to make you wish the airline were being run by LOR/F. Almost. |
Originally Posted by sbm12
(Post 19282344)
But are they wrong?
If they make more money doing it their way does it matter that everyone here hates it? People with kvetch non-stop about RyanAir and their myriad of fees and annoying issues. But they still are picking up a ton of passengers and they're rather profitable last I checked. Just because everyone "hates" you doesn't mean it is bad for business. |
Originally Posted by NiceLanding
(Post 19282112)
I think many of us with long-time loyalty to UA would have been far less disturbed had they simply called the merged airline Continental instead of this pretense that there's much left of United. Takeovers are a fact of life and we could have made our decisions to stay or go without unrealistic expectations.
I know some of us figured it out early, but I personally wanted to believe the nonsense CO management was spewing out and held out a year too long, even continuing to evangelize for United until it became painfully obvious that my United was dead and buried. Even now, I find myself wanting to try United every couple of months to see if new management has seen the light, but it just keeps looking more and more hopeless. |
Originally Posted by JetAway
(Post 19282463)
Not an appropriate comparison. RyanAir is a very low cost carrier with a "myriad of fees and annoying issues." People accept the trade-off. UA is a high cost carrier with "myriad of fees and annoying issues." No trade-off here-just a one-way street.
Hate all you want, but the alternatives are limited. These companies don't have to be the best loved in the industry to retain customers and make money. Sad, but that's how the market is playing right now. Oh, and LCC is their costs, not yours as a customer. :-: |
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