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Originally Posted by FLYDCA
(Post 19282408)
If some wants to organize published times when we can all call into the reservation centers and tie up the phone lines as a way of protest I'm in. Huge spikes in call volumes might get noticed. Bringing reservations by phone to a crashing halt could be the only effective form of protest which is left.
If it gets tied up or they see from reviewing the call lengths that there are 1hr+ calls all over , that I believe will send a much better message then what they will simply say is a protest move and say eventually it will stop. By it being done whenever and they see its not good.The result will have to be either that they will see no organized protest which means this isnt short lived and its not what we (mgmt) wanted or they will simply have to tell the agents you cant search for each person for 1-2 hrs and help them book tkts, which if thats how it ends up will set them up as the Laughing Idiots in the media and Airline Industry Now personally I do Not plan to make any calls for any trip I really dont plan to book, so till Im ready for my Feb bookings (Jan all done and Confirmed with RPUs) I wont be calling. If mgmt doesnt think its all legit they will simply dismiss it all as a short term protest and it will defeat our aim,imo |
WOW!! I started reading this thread last night at about 10 PM after checking on a reservation and not seeing the familiar Fare Class option in blue. It took me until now to reach the end (of course with a few hour break to sleep). Do I need to add my opinion to this disastrous move? I used it without exaggerating, almost 10 times a day. I also was "in charge" of ticketing for a few dozen of my closest friends and family.
I myself have been either Platinum with CO or 1K with UA for the last 13 years. I fly mainly EWR-HKG, do it about 5 times a year, never paid C, and always, and I mean always, flew BF. This sucks! My biggest question is who to switch to? Who else can offer such a success rate on upgrades? I can fly mid week, I dont care how many stops are involved, as long as I have a flat bed to lie down on. Problems I can imagine with a status match are not having points for the first few trips. I am 6'4" and cant pay C fares. Any suggestions? |
Originally Posted by NiceLanding
(Post 19282112)
I think many of us with long-time loyalty to UA would have been far less disturbed had they simply called the merged airline Continental instead of this pretense that there's much left of United. Takeovers are a fact of life and we could have made our decisions to stay or go without unrealistic expectations.
I know some of us figured it out early, but I personally wanted to believe the nonsense CO management was spewing out and held out a year too long, even continuing to evangelize for United until it became painfully obvious that my United was dead and buried. Even now, I find myself wanting to try United every couple of months to see if new management has seen the light, but it just keeps looking more and more hopeless. |
Originally Posted by sbm12
(Post 19282344)
But are they wrong?
If they make more money doing it their way does it matter that everyone here hates it? People with kvetch non-stop about RyanAir and their myriad of fees and annoying issues. But they still are picking up a ton of passengers and they're rather profitable last I checked. Just because everyone "hates" you doesn't mean it is bad for business.
Originally Posted by JetAway
(Post 19282463)
Not an appropriate comparison. RyanAir is a very low cost carrier with a "myriad of fees and annoying issues." People accept the trade-off. UA is a high cost carrier with "myriad of fees and annoying issues." No trade-off here-just a one-way street.
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what a HORRIBLE change..i am peeved at this one. yet another way for UAL to try and put it to us. half the time the "1k line" (it doesn't really exist)...has NO CLUE what they are talking about so I have to refer to avl...now i can't even do that.
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Expert mode saves United money
Wow. This is terrible This feature saved me a lot of time. It also saves United a lot of money because I didn't have to call UA operators to understand the availability of different classes of fares for different flight options. Now I'll be using the 1K phone number a lot more.
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Originally Posted by cesco.g
(Post 19282574)
A long-term strategy for a company, who's FFP / "Loyalty" program is one of its most valuable assets?
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Originally Posted by jacroweORD
(Post 19282594)
what a HORRIBLE change..i am peeved at this one. yet another way for UAL to try and put it to us. half the time the "1k line" (it doesn't really exist)...has NO CLUE what they are talking about so I have to refer to avl...now i can't even do that.
Making customers happy is dead at United. Sad. United is dead. Sad. |
Originally Posted by Fredd
(Post 19282403)
As others and I have previously written here and elsewhere, maybe the fact that we "overentitled" folks are complaining so loudly is itself providing positive reinforcement to UA management indicating that they're on the right track.
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Somehow I missed this whole thing over the weekend. I just logged on ua.com to buy some tickets and realized the UA fare availability script wasn't working. A quick trip to FT, I see 815 posts about this!
If they are that worried about "scraping," why can't UA use simple prove-you-are-a-human technology that's been around forever. Something doesn't seem right. Although I can't say I'm really surprised UA came up with another a**backwards solution! |
Originally Posted by craz
(Post 19282516)
May I Suggest Strongly not to take this course of action! It will only tie up the lines and mgmt will see it as simply a protest by a few who are doing it just to get even. It will send a much more powerful message if 1 by 1 when looking to book we each call up and inquire as I laid out in my post at the top of this page
If it gets tied up or they see from reviewing the call lengths that there are 1hr+ calls all over , that I believe will send a much better message then what they will simply say is a protest move and say eventually it will stop. By it being done whenever and they see its not good.The result will have to be either that they will see no organized protest which means this isnt short lived and its not what we (mgmt) wanted or they will simply have to tell the agents you cant search for each person for 1-2 hrs and help them book tkts, which if thats how it ends up will set them up as the Laughing Idiots in the media and Airline Industry Now personally I do Not plan to make any calls for any trip I really dont plan to book, so till Im ready for my Feb bookings (Jan all done and Confirmed with RPUs) I wont be calling. If mgmt doesnt think its all legit they will simply dismiss it all as a short term protest and it will defeat our aim,imo |
Originally Posted by ijgordon
(Post 19282612)
Which is exactly why I've been here trying to tell people how much they're over-reacting, but clearly not making much headway. I think having access to the full alphabet soup of inventory IS over-entitled, since few other airlines offer that, and none that I know of on their own websites. I get the whole "taking things away from us" but when you whine and kvetch about something being taken away from you that nobody else had in the first place, it absolutely does make you come off as over-entitled.
If the systems worked as they should, perhaps this would not be an issue. They have a mechanism for searching for upgradeable flights at booking. The issues comes into play post-booking when trying to upgrade. As you know, there are many problems with upgrades not clearing. Similarly, with SDC, you need fare class availability, so having access to that information before the window opens was nice, as you could anticipate a flight's SDC-ability.
Originally Posted by sandiegofun
(Post 19282619)
I warned the rep I spoke with yesterday at the "Premier Desk":rolleyes: that I would be calling now for every single booking before it goes to my TA for ticketing. I said that each PNR might take 5-10 calls before I have everything sorted on a complicated routing and that I would use this form of protest until this BS move by CO is reversed. I don't have time for non legitimate calls (in fact, I don't have time to call period), but for the tickets I book on COdbaUA this is my SOP now. :mad:
I plan to call post-window on any upgrades that do not clear to determine R space. |
Originally Posted by ijgordon
(Post 19282612)
Which is exactly why I've been here trying to tell people how much they're over-reacting, but clearly not making much headway. I think having access to the full alphabet soup of inventory IS over-entitled, since few other airlines offer that, and none that I know of on their own websites. I get the whole "taking things away from us" but when you whine and kvetch about something being taken away from you that nobody else had in the first place, it absolutely does make you come off as over-entitled.
However, I think this would be much less of a deal if UA actually had a reasonable functioning upgrade system and not a haphazard system where if you don't track your (potential) upgrade you very well may be missing out on upgrades you should have received. We all want some transparency with upgrades. I understand that there will always be people who complain about not receiving an upgrade, but I think this transparency wouldn't be such an issue if UA wasn't trying to play their own upgrade game. |
Using the work around (checking the upgrade box, etc.) I found an R seat ORD-FRA on 1/24 on UA 944. After calling the 1K line, the agent insisted that there was no availability. SO the work around suggested by UA Insider really does not work:mad:
I will make more calls. |
If I call the res line and ask if a certain fare class is available will they tell me or will that be privvy information too?
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