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Originally Posted by Mike Jacoubowsky
(Post 19277637)
Because I'm sure it's the Kayakers that are abusing the system? Don't think so. The uneducated flyer doesn't know squat about figuring out options. They don't even know what the options are, aside from whatever they learn from D Barrett's commercials.
Seriously, this has to be aimed at the power user. That's US. To United, we are the problem. We are the people that they're thinking have just enough information to be really dangerous, and they're thinking maybe if they cut us off, we'll have less to hassle them about. We can't micro-manage our itineraries (and from United's perspective, that's exactly what we're doing... micro-managing things in a way they incorrectly see as abusive while we see as trying to get United to give us the benefits they say we have).
Originally Posted by youreadyfreddie
(Post 19277752)
Another change that just sucks. Thanks SMI/J!
Originally Posted by halls120
(Post 19278415)
I agree. My guess is that the CS folks are tired of taking the "why hasn't my upgrade cleared" calls....
Originally Posted by kokonutz
(Post 19278498)
I'm really trying to understand what paradigm UNITED is trying to create......
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Fare Classes for this announcment:
...: >9 BS : >9 OK : <0 I'm not happy with this. Don't delete the feature until you have the fix in place. |
Originally Posted by usa18dca
(Post 19277561)
Another idea instead of having Expert Mode, just re-name it Elite Mode and give it to all your Elite Customers ;).
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Originally Posted by usa18dca
(Post 19277386)
I'm no UA Apologist, far from it actually...
I hate to say it but I have to side with United here if there's leeches out there making money off information that was freely provided by United and it was being manipulated by its' own customers as well. On one hand you have the UA Customers who are given this information and trying to take advantage of the system by gaming for Upgrades, SDCs, and et cetera and then on the other hand you have companies like KVS and EF taking advantage of this and distributing this data for a cost when it's United who is paying for this distribution of data and getting nothing in return. While I do appreciate free tools such as WATT, it's clear United is trying to control the revenue environment by trimming the costs that it does not have to burden itself with. It still sucks as an 1K when I want to search for flights with R available. UA could fix their broken waitlist clearing so these other tools don't give you an advantage for jumping the queue - they choose not to.
Originally Posted by FortFun
(Post 19278915)
Its this (binary search for Y to C/F or for C to F):
Originally Posted by sbm12
(Post 19279041)
It is scripting the browsing of the United site, including the advanced search and then checking the box to look for upgrade seats and such. So long as that functionality remains odds are that KVS will be able to script/browse it.
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"Expert Mode" Changes
This is the most asinine move ever. I would not put it past them to start charging for the ability to see "paid expert mode".
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Originally Posted by goingbananas
(Post 19278170)
The reason: Agents were flooded with calls and request that it tied up all of their time on the phone dealing with it. Get a few people doing what you stated above may make that happen again for this case.
Being customer focused clearly is not hard coded into the COdbaUA DNA. The position they seem to take is the Self Loading Cargo is a necessary evil. |
Why on earth would the company remove that info? Because people MAY be confused? Why have any info at all? That is important data for the people that really need it. Another misstep in a chain for a company that I have had no problems with even during the changeover. Don't chase away your customers.
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Just got this on e-mail.
Today United Airlines has decided to remove award and upgrade class inventory from various channels, affecting ExpertFlyer. As such, United will be removed from the list of airlines in the Award & Upgrade search tool until further notice. In addition, all Active Flight Alerts for United award or upgrade class codes will be put into the Expired state. Should the award and upgrade data become available at a later date, we will again activate those Flight Alerts. |
A first for FT!
This has to be a first for FlyTalk in the United forum. A HOT topic with a torrent of reads/posts where essentially 100% of the members are in agreement! I have not seen anyone saying this is a good move, and only 2 posters have tried to defend UA's motives/thinking. Has there ever been this much unanimity on any issue that is this hot?
Come on, UA. Surely this warrants rethinking this change. Or does 100% alignment and passion across your very top customer base not matter to you? |
Originally Posted by blueman2
(Post 19279416)
Come on, UA. Surely this warrants rethinking this change. Or does 100% alignment and passion across your very top customer base not matter to you?
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Originally Posted by ani90
(Post 19278956)
. They would hope that you just buy your ticket, dont get an upgrade, and they can sell those premium seats either as full purchase or as paid upgrades.
The current mgmnt team obviously wants to get rid of as many upgrades as psbl. I applaude them for that lofty goal. The problem is instead of doing this by enhancing service & increasing the marketing budget so more people buy seats in F or C, they want their cake and to eat it to. They are going about this goal in a sneaky, dishonest way & cutting service, catering, marketing which is just driving FUll fare pax away. Jeff is looking at his whole job as a Harvard Thesis project & has no clue he's running this airline right into the ground (figuratively & soon, literally w all these cuts) |
Originally Posted by sbm12
(Post 19279041)
It is scripting the browsing of the United site, including the advanced search and then checking the box to look for upgrade seats and such. So long as that functionality remains odds are that KVS will be able to script/browse it.
http://mherdeg.scripts.mit.edu/is-there-r-availability/ (UA -- if you're not okay with this, please PM me and I'm happy to remove it.) |
Originally Posted by blueman2
(Post 19279416)
This has to be a first for FlyTalk in the United forum. A HOT topic with a torrent of reads/posts where essentially 100% of the members are in agreement! I have not seen anyone saying this is a good move, and only 2 posters have tried to defend UA's motives/thinking. Has there ever been this much unanimity on any issue that is this hot?
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Originally Posted by mherdeg
(Post 19279482)
It bugs me that people have to pay money for this. Here's a captcha'd version of the same thing:
http://mherdeg.scripts.mit.edu/is-there-r-availability/ (UA -- if you're not okay with this, please PM me and I'm happy to remove it.) Awesome awesome awesome. Any chance you can open source this? I'm sure plenty of us (myself included) would be more than happy to host mirrors. |
Originally Posted by mherdeg
(Post 19279482)
It bugs me that people have to pay money for this. Here's a captcha'd version of the same thing:
http://mherdeg.scripts.mit.edu/is-there-r-availability/ (UA -- if you're not okay with this, please PM me and I'm happy to remove it.) |
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