I book far enough in advance to secure UGs at booking. Expert flyer takes seconds to help me do this. Using the phone takes far too long if I'm scanning a 30 day interval.

I am looking into KVS right now and just canceled my EF subscription.

There is absolutely no excuse for treating customers this way. I see lots of E+ on CX in my EXP future.

lol, oh fer chrissakes. Idiots.

Clearly they got tired of folks figuring out that they were selling upgrades out from under elites or, if they could not, letting the seats go out empty rather than upgrading elites.

End of the day, this is a move only KVS could love. ;);)

If you're flying north of 100k a year, can you really not cough up $100 a year for EF? I know you shouldn't HAVE to, but it negates the first argument and if they come up with a work around for R like KVS did, it will negate the second one.

I'll give EF a reasonable chance to respond, otherwise my sub will be cancelled as well. EF does have a much nicer interface, but functionality is the name of the game here.

I do cough up $100 for EF. However, the second one is certainly the more important one to me, and until/unless they come up with a workaround, it's a big deal.

You and others have made plenty of accusations that Expert Flyer obtained this info via scraping without offering any proof. Show me some proof that EF gets its info via scraping the UA site.

Exactly what "other means" are there? AA does not (and for the longest time has not) publish any fare bucket availability on aa.com, so there's nothing to scrape when EF tells me how many seats are available for miles/SWU upgrades. Does EF hack into the internal AA system to display award seat and upgrade availability? I find that hard to believe. And without some proof, completely unbelievable.

IIRC, about 4 years ago or so, UA ran a DEQM/TEQM (spring time), and it was only eligible for people that booked tickets after a certain day that didn't include already booked tickets so people that booked prior to that day were not eligible for this. So, a lot of people called UA to get their travel changed, etc so they could qualify. About a day or two later UA changed the policy by adding another promo code to get the bonus for the people that booked prior to the date.

The reason: Agents were flooded with calls and request that it tied up all of their time on the phone dealing with it. Get a few people doing what you stated above may make that happen again for this case.

Who cares how KVS/EF obtain their data?

The fact is that the function is now gone (at least from EF) as a direct result of a decision by UA. This is the bigger issue at hand.

Please don't feed the trolls.

is this just another cost cutting from CO? These guys just dont get it.:confused:

I don't know that that works any longer. Rather than listening to the outcry from frequent fliers, the new UA considers us "over-entitled" cost centers to be squeezed and cut.

when their means directly impact your ability to use the site properly, it becomes a big deal.

Wow.

I just looked at a domestic reservation of mine and there is no way to upgrade, either with cash, miles, or RPU/GPU. It was there yesterday because I upgraded myself and was now going back to upgrade my wife. (uh oh)

I did the "workaround" and I could upgrade on a new reservation with miles, but no mention of RPU. So presumably R>0.

Am I missing something here? Do we have to call every time we want to consider upgrading after a ticket is issued?

Presumably you mean this one:
http://www.flyertalk.com/forum/unite...15-2009-a.html
which gave rise to this thread:
http://www.flyertalk.com/forum/unite...eqm-promo.html

Yet another disappointment....

Why are the real issues not being fixed, like the random seat changes, the impossible upgrade visibility?

Bingo!! :)