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UA Electronic Travel Certificates (ETC): Q&A, OK for partners, 2 year life (Dec 2022)

UA Electronic Travel Certificates (ETC): Q&A, OK for partners, 2 year life (Dec 2022)

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Old Sep 1, 21, 5:03 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: WineCountryUA
Wiki Link
*NEW* Now See All Your Electronic Travel Credit(s) (ETCs) on Your United.com Account!
Originally Posted by DELee View Post
Link to Travel Credit Lookup by E-mail Page:

https://www.united.com/en/us/fly/travel/credit.html

Note: page first shows FFCs; scroll down further for ETCs.

David
Update 30 Aug 2021
Were extending electronic certificatesTo give you more flexibility when you travel, electronic certificates are now valid for 24 months from the date they were issued. This includes all currently valid electronic certificates and all new ones issued on or after April 1, 2020. All electronic certificates due to expire prior to December 31, 2022, will be extended until December 31, 2022.

This policy change will automatically appear, but it may not be reflected everywhere right away. Wed appreciate your patience as we work to make that happen.
.
See discussion in COVID19 Schedule Change (6+hrs)/Cancellation Refund, UA resisting refunds, DOT ruling

Checking the balance: http://www.united.com/web/en-US/apps...s/default.aspx
Enter type (see below) and PIN as a single code without any spaces. Then the page will say it couldn't find anything and offer you a place to enter your last name. Note, will show remaining value but not expiration date,

What does "type" mean? Good question. See the following answer from post 670:

Originally Posted by WineCountryUA View Post
In most cases this will be 20TCVA or 19TCVA (from 2019)

On the ETC , this is labeled as Promotion Code

There are other types but rarer
​​​​​
Electronic Travel Certificates (ETCs) / vouchers can only be used for travel on an entirely UA/UX operated paid itinerary.
Late August 2021 Now useable on partner and codeshare itins!
ETCs can now be used to pay pre-paid baggage fees.
Not valid when there are partner flights or any segment that uses partner metal.
Cannot be used to pay award flight fees.
Cannot be used for E+ fees, WiFi fees, UA subscriptions (Wifi, E+ fees, UC membership, ...), upgrades fees (but OK for up-fares), change fees, ....
ETC can be used by anyone with the PIN and last name of the original person receiving the ETC.
If not fully used the residual can be used later with the same original expiration.
ETCs will be used for the total amount needed (no partial payments if the ETC has a greater value)


TVCA certs with PINs (by far the most common ecert most customers will receive -- such as goodwill compensation from Customer Care or refunds on flights) are considered a form of payment and don't reduce the PQDs PQP earnings.. So the full value of the ticket is earned, no reduction
Originally Posted by cfischer View Post
Expiration -- ETCs generally have a 1 2-year life. The ETC should be used prior to expiration -- but the actual travel days can be after expiration. While not publically documented, it does appear ETCs have a 30 day (one month?) post-expiration grace period.

How do I use the ETC?
Online works fine or you can call and used an agent (a fee may apply)

Online, either select "all search" options and scroll to the bottom of the screen to enter
or
wait until you get to the Payment Options at the end of the purchasing steps and select "United payment types"
Enter pin code (7 or 10 digits) and Last Name on the ETC

Where online can I view my unused ETCs?
You cannot. No such listing is available. UA now displays some ETCs in Your Account (May 2020)
Reports suggest ETCs from flight credits seem to be displayed but customer service ETCs are not.
Now See All Your Electronic Travel Credit(s) (ETCs) on Your United.com Account!
You can call and ask an agent to look these up for you. Note agents will not provide the ETC PIN on the phone.

Can an ETC be used for covering the costs of a post-purchase upfare?
Multiple reports of success but one mentioned it would need to be the sole method of payment.
Can only be done by an agent -- not online
Can not be an upgrade fee, must be an upfare.

Can an ETC be used to UC membership or E+ access fee or change fee or award fee or upgrade co-pay or baggage fee or ...
ETCs can only be used for airfare, not for any fee
August 2020 - ETCs can be used for internet access, E+, subscriptions, upgrades, bag fees

Can I partially use an ETC and then pay the remainder with a credit card (to get the card's benefits)?
No, the ETC must be fully used (up to the needed amount). Only if the ETC is insufficient, can a credit card then be used.

If I make a booking with an ETC and then cancel -- what happens?
Normally it would just stay as flight credit. If refunded, it goes back to the original ETC (recent reports suggest a new ETC is now issued). If that has expired, it gets tricky, UA may create a new ETC -- this situation generally takes manual handling. It does not get converted to cash

How many ETCs can be used at one time?
There is a limit of one ETC per passenger. If you have multiple passengers on the PNR, you can apply 1 ETC each ( does not have to be the same value ETC nor does ETC to be applied to every passenger). (Recent reports suggest the use of multiple ETCs per passenger). If you have more ETCs than passengers, you can now combine ETCs. You can also use one-ways to double the number of opportunities to use ETCs vs roundtrips.
Combinability update July 2017 - ETCs can be combined (either a new ETC created with the expiration date of the earliest-expiring ETC or multiple ETCs used on a PNR). Appears will only combine ETC if you need to do this to book a flight. Initially, UA seemed to allow the combining for future use but most reports now suggest you need to also have a flight booking in mind using the new combined ETC.
Combinability update June 2020 - ETCs can be combined at the website payment screen without calling (see post 690)

Related threads
Extending a Credit/Travel/ETC Voucher by booking a refundable fare?

Is there any way to combine multiple travel certificates into one? {out-of-date -- see not above}

UA Electronic Travel Certificate & Codeshares/partner flights

Using ETCs in Canada (outside of US) on new United.com

Archive: UA Electronic Travel Certificates (ETC): General Q&A, ... {Archive}


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Old Apr 21, 20, 12:12 pm
  #646  
 
Join Date: Jun 2001
Location: San Jose, Ca HH Diamond, UA 1K
Posts: 486
Is it possible upgrade a flight with miles with was purchased with an ETC? I tried to book a trip online and add the upgrade request at time of purchase. However when you do that, the option to use the ETC goes away. Drop the upgrade request and it ETC option comes back.

Is ac case where i can't do both the purchase and upgrade in the same transaction with the ETC, but may be able to add the request after the purchase? Or are fares paid with an ETC ineligible for upgrade?
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Old Apr 21, 20, 12:31 pm
  #647  
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Originally Posted by RoadWeary View Post
Is ac case where i can't do both the purchase and upgrade in the same transaction with the ETC, but may be able to add the request after the purchase?
This. Also, the ETC cannot be used toward award co-pays -- you'll need to use another form of payment for that.
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Old Apr 21, 20, 1:01 pm
  #648  
 
Join Date: Jun 2001
Location: San Jose, Ca HH Diamond, UA 1K
Posts: 486
Originally Posted by jsloan View Post
This. Also, the ETC cannot be used toward award co-pays -- you'll need to use another form of payment for that.
Thanks, so i should be able to make the purchase with ETC, and then use miles, and regular visa for any co-pays.
jsloan and SPN Lifer like this.
RoadWeary is offline  
Old Apr 29, 20, 7:13 am
  #649  
 
Join Date: Oct 2013
Location: KEWR
Programs: UA 1K, HH Diamond, SPG/Marriott Gold, Hyatt Plat, National Exec, GE/Nexus
Posts: 492
With the waiver in place, I am looking to cancel a flight and receive ETC. (Put aside FFC vs. ETC for the moment) With the ETC, I can use it for a UA flight in the future - if the cost is less than the ETC, I get the residual in another new ETC correct?
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Old Apr 29, 20, 8:29 am
  #650  
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Join Date: Oct 2001
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Originally Posted by miasmal View Post
With the ETC, I can use it for a UA flight in the future - if the cost is less than the ETC, I get the residual in another new ETC correct?
The same ETC can be reused multiple times until its value is exhausted. You won't get a new ETC, but the effect is the same.
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Old Apr 29, 20, 4:18 pm
  #651  
 
Join Date: Jan 2005
Location: Los Angeles, CA
Programs: Marriott Platinum, HH Diamond, BW Diamond Select
Posts: 455
Anyone else have this problem? Last week, I had the option of changing my "Future Travel Credit" to an ETC, but decided to wait until today to do it. However, I no longer have that option when I go to my Cancelled trips. What should I do? I really don't want to call...but might have to?!
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Old Apr 29, 20, 10:57 pm
  #652  
lmk
 
Join Date: Jul 2003
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Programs: HH , UA, AA, Delta, SPG, IHG
Posts: 362
I just called and there was no hold time at all.
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Old May 1, 20, 9:06 am
  #653  
 
Join Date: Sep 2014
Posts: 25
Just to be absolutely sure, I have a travel certificate for about $4500. If I buy a couple of $300 tickets and apply the certificate, the balance will remain on the cert right? I just want to make sure I'm not accidentally using 600 bucks worth of it and then throwing away the remainder. Thanks!7.0.1
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Old May 1, 20, 9:40 am
  #654  
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Originally Posted by BillysBahamaBrunchBar View Post
Just to be absolutely sure, I have a travel certificate for about $4500. If I buy a couple of $300 tickets and apply the certificate, the balance will remain on the cert right? I just want to make sure I'm not accidentally using 600 bucks worth of it and then throwing away the remainder. Thanks!7.0.1
Electronic Travel Certificates retain their value and can be used repeatedly. Future Flight Credits, on the other hand, depend upon the underlying fare rules. Based on your phrasing, I'd say you meant the former, so, yes, you should be OK.
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Old May 1, 20, 10:26 am
  #655  
 
Join Date: Sep 2014
Posts: 25
Thank you! And yes, I got it for cancelling a flight recently to Italy under those rules, and it sent me an ETC.
jsloan likes this.
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Old May 1, 20, 2:02 pm
  #656  
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Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
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Just converted an FFC to ETC online using a button that was available on top of the reservation. This process was super easy and fast. Shows the value available before you confirm, takes two clicks once youre in the reservation (button to convert to travel certificate, which is beside the use future flight credit button, and then on the next page, to confirm. Lets you enter the email address you want it sent to (so doesnt have to be the same address used as the primary at time of reservation), and the email with the info/PIN arrived in literally seconds.

we all complain on here the second UA screws things up (and they do), but we often dont come on here when they do a good job with these things. So this is my attempt to say good job on this conversion tool - worked flawlessly, at least for me.
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Old May 1, 20, 5:54 pm
  #657  
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Join Date: Oct 2004
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Originally Posted by jsloan View Post
Electronic Travel Certificates retain their value and can be used repeatedly. Future Flight Credits, on the other hand, depend upon the underlying fare rules. Based on your phrasing, I'd say you meant the former, so, yes, you should be OK.

What fare rules? If a P fare ticket converts to a FFC, it must be used for a similar P fare?

FFC can have *A flights, ETC can't?
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Old May 1, 20, 6:05 pm
  #658  
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Originally Posted by wco81 View Post
What fare rules? If a P fare ticket converts to a FFC, it must be used for a similar P fare?
It depends upon what's written into the ticket, and whether or not it's partially flown, but, yes, that's one possibility; another is that the ticket must be at least as expensive as the canceled itinerary. Basically, before you accept FFC, it's a good Idea to read the fare rules in the Voluntary Changes section, because those are what's going to apply when the credit is used. Partially flown itineraries are even more restricted, because the new flight you pick has to be combinable with what you already flew.

Originally Posted by wco81 View Post
FFC can have *A flights, ETC can't?
While thats' true, that's not what I meant in this case.
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Old May 1, 20, 9:07 pm
  #659  
 
Join Date: Aug 2014
Posts: 20
Originally Posted by emcampbe View Post
Just converted an FFC to ETC online using a button that was available on top of the reservation. This process was super easy and fast. Shows the value available before you confirm, takes two clicks once youre in the reservation (button to convert to travel certificate, which is beside the use future flight credit button, and then on the next page, to confirm. Lets you enter the email address you want it sent to (so doesnt have to be the same address used as the primary at time of reservation), and the email with the info/PIN arrived in literally seconds.
I don't have this button on my cancelled reservation...
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Old May 1, 20, 9:13 pm
  #660  
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Join Date: Jun 2007
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Posts: 60,557
Originally Posted by skeeo View Post
I don't have this button on my cancelled reservation...
A few have reported that but we haven;t figured out why?

Anything unusual about the purchase? Did you use ETCs or other credits? Was this purchased via a travel agent? When was it purchased? Had there been a prior schedule change? Partner flights? Looking for anything the would be different than those that have the ETC option?
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