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Questions Regarding the United Club one-time pass ( OTP )

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Old Jan 4, 2015, 9:53 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: pseudoswede
Chase in conjunction with UA, as a renewal benefit for certain UA MP-branded Chase credit cards, offer one-time United Club (UC) access passes. {Hyatt also offers similar passes for their top elites.} These passes offer one-time access to the UC (with any airline same day BP) on a space-available basis. No guest privileges. The pass is only for UA operated clubs, cannot be used at non-UA operated lounges.
Note: Club member/one-time pass access changes Nov 1, 2019 (same day BP on UA or partner) BP requirements change to just UA/*A

Use of passes at a particular UC / airport can be suspended due to capacity / crowding issues. This issue seems to be most common at DEN and EWR due to United Club closures/renovations going on right now; however, all United Clubs can and have denied entry to one-time pass holders due to capacity constraints.

Frequently Asked Questions

Is a boarding pass required to use a one-time pass at a United Club?
Yes, you must present a same-day United, Star Alliance, or contracted partner airline's boarding pass.

Can I use these one-time passes at partner/contract/*A lounges?
No. These one-time passes are only used at actual United Club lounges world-wide. Any lounge identified on this page as being operated by "United Club" are eligible for use with one-time passes.

Can I use one-time passes at the new United Club Fly in Denver?
Yes. Whether it's worth it to use it for a glorified grab-n-go food/drink stop is up to you.

Can I use a single one-time pass at multiple United Clubs on the same day?
No. You must surrender your day pass upon entering the club. If you plan to visit multiple United Clubs on the same day, you will need multiple day passes or purchase a United Club Day Pass which is sometimes offered through your reservation. There is anecdotal evidence of pass holders being able to use different UA Clubs at same airport -- inquire at the entry desk (it typically involves a stamp on your boarding pass and it will be very YMMV). However, no way to use the same pass at a different airports.

Are in/out privileges allowed when using the one-time pass?
Technically, no. However, it is not out of the realm of possibility if you ask the lounge attendant nicely. YMMV, though.

How many people can enter the United Club with one-time access pass?
One person per pass. Exception - UC policy is all children under 2 are not considered a formal guest.
A one-time pass admits one person, with no guests, to a United Club location. Exception: children under 2 years of age may accompany someone accessing a United Club location with a one-time pass.
Are minors allowed?
Yes, as long as they are accompanied by another person 18 or older (21 or older if the UA Club offers a self-service bar). Remember, one day pass per person (lap child excluded).

Can I be denied entry into the United Club?
Yes. If an United Club is near full capacity, it will no longer sell day passes. It will also deny entry to those with one-time passes initially and other eligible travelers ( UC member, *G, premier cabin,...) could be delayed on entering once capacity reaches local limits.

Are expired one-time passes still usable?
Expired one-time passes can be used for 50% off admission, up to 30 days after the expiration date.

Can I give my pass to a family member or friend? How?
Yes. Now you can e-mail passes (or generate a PDF) directly from the app to whomever you want. You can also take a screenshot of the pass in the United App and email/message that to your family member. Worst case scenario, you can also e-mail/text the 16-digit code to the one-time pass to your friend/family, and the United Club attendant should be able to key it in manually. The pass will remain in your United App until it is used by someone else at a club, so it remains available for your use (unlike a physical pass).

Can I upload/store the one-time pass in the United app?
As of Summer 2017, all new passes issued by the Chase United Explorer card are now loaded directly into the United app (or accessible on the website). You have the option of either e-mailing or generating a PDF of the pass to send to whomever you want. However, if you receive a pass from someone, you cannot save that to your United account.

I see these passes available for sell on eBay/Craigslist/etc? Are they valid? Is this safe?
It should be noted UA frowns on the third party trading, selling, or bartering of their coupons. As with any transaction of this type, it's always buyer beware; however, reports of issues are very rare.
The current going rate on eBay is $30-45 each for passes with a lengthy expiration date. Passes that expire in a few weeks can be had in the $20-30 range, sometimes even less, as the expiration date approaches.

I cancelled my Chase United Explorer card. Are my passes still valid?
Maybe? A user reported on 10/16/2019 that his passes remained on the United app after their UA Explorer credit card was cancelled weeks ago, and the passes worked without issue at the United Club at MCO. This goes against an earlier finding that... any unused one-time passes will be forfeited from your account--even if you printed out the barcode from the United app for later use. The time between card cancellation to pass invalidation is unknown; however, it is suggested that the passes aren't invalid until they disappear from your UA app. This is now an additional risk one needs to be wary about when buying one-time pass barcodes from eBay/Craigslist. Until there is additional proof, it's best to say: proceed with caution.

Entry is also available for $59 (as of 02/2016) at the UC itself or by purchasing within the United mobile app.

Club member/one-time pass access changes Nov 1, 2019 (same day BP on UA or partner)

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Questions Regarding the United Club one-time pass ( OTP )

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Old Dec 25, 2022, 3:19 pm
  #106  
 
Join Date: Oct 2009
Programs: UA 1K, Hilton ♦ , Hyatt Carbonado, Wyndham ♦, Marriott PE, "Stinking Bum" elsewhere.
Posts: 5,001
Originally Posted by Steve Weagant
Christmas Day was unable to get into the United club at Ohare. The agent said all clubs are like this. I suspect this will be an ongoing issue. I think I will cancel my United credit car and switch to the Hyatt one.
I don't go into the UCs anymore but routinely try to give my passes away, and the recipients have only been able to get 2 out of 6 used before expiry due to capacity restrictions.
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zombietooth is offline  
Old Jan 14, 2023, 10:43 am
  #107  
 
Join Date: Jan 2012
Posts: 3
Guys, I have both the Club Card and the Mileage Express Card. I use the Club for my Business.

Can I transfer my 2 free Club passes I receive with the Express card to my wife to use?
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Old Jan 14, 2023, 10:47 am
  #108  
 
Join Date: May 2017
Posts: 2,281
Originally Posted by henrycpa91
Guys, I have both the Club Card and the Mileage Express Card. I use the Club for my Business.

Can I transfer my 2 free Club passes I receive with the Express card to my wife to use?
One time passes can be used by anyone. They just need the barcode on it to scan into the club. So while you can't transfer it to her account to show up under her passes, you can screenshot/send her the pass and she can scan it to gain entrance.
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Old Jan 21, 2023, 6:28 am
  #109  
 
Join Date: Sep 2009
Posts: 268
Question United Lounge Question

Hello Seniors, can a person use their United lounge passes if they are flying with another airline? Thanks.
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Old Jan 21, 2023, 7:16 am
  #110  
 
Join Date: May 2001
Location: RNO, NV, USA.
Programs: UA 2MM
Posts: 5,063
Originally Posted by jamesbondc
Hello Seniors, can a person use their United lounge passes if they are flying with another airline? Thanks.
Must be UA, Star Alliance or partner airline. ✈️
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restlessinRNO is offline  
Old Jan 21, 2023, 2:01 pm
  #111  
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Join Date: Jun 2010
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Originally Posted by jamesbondc
Hello Seniors, can a person use their United lounge passes if they are flying with another airline? Thanks.
Are you implying that if one is a Senior, that one can skirt the rules that govern access into United Clubs and Lounges?

The rules are clearly spelled out: https://www.united.com/ual/en/us/fly...es/access.html

David
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Old Jan 21, 2023, 2:23 pm
  #112  
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Join Date: Aug 2017
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Originally Posted by DELee
Are you implying that if one is a Senior, that one can skirt the rules that govern access into United Clubs and Lounges?

The rules are clearly spelled out: https://www.united.com/ual/en/us/fly...es/access.html

David
The OP is greeting us as "Seniors", not sure if compliment or diss, but we can call the OP Junior
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Old Jan 21, 2023, 2:26 pm
  #113  
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Originally Posted by Repooc17
The OP is greeting us as "Seniors", not sure if compliment or diss, but we can call the OP Junior
gracias señor!
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Old Jan 25, 2023, 8:50 am
  #114  
 
Join Date: Oct 2022
Posts: 248
United Club pass, American flight

I have a flight on American, and also have a United one time club pass from Chase. Will I be able to use it, or will they reject me because I am not flying on United?
joeyday is offline  
Old Jan 25, 2023, 8:55 am
  #115  
 
Join Date: Sep 2013
Location: Charleston WV Area
Programs: 12 year UAL GS, LT Hilton Diamond, Hyatt Globalist, Marriot Titanium, AA Plat Pro
Posts: 122
Fairly certain you cannot use if not on UA or a UA codeshare partner on a ticket purchased via UA.
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Old Jan 25, 2023, 8:55 am
  #116  
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Originally Posted by joeyday
I have a flight on American, and also have a United one time club pass from Chase. Will I be able to use it, or will they reject me because I am not flying on United?
You will not be allowed to enter the club with an AA boarding pass.
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jsloan is online now  
Old Jan 25, 2023, 8:55 am
  #117  
 
Join Date: Jun 2004
Posts: 36
You have to scan the one time pass and your boarding pass, so it's unlikely you'll get in.
BrianPhill is offline  
Old Jan 25, 2023, 11:50 am
  #118  
 
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Originally Posted by joeyday
I have a flight on American, and also have a United one time club pass from Chase. Will I be able to use it, or will they reject me because I am not flying on United?
You can try your luck at The United Club Meet-Up Thread.
1KChinito is offline  
Old Feb 22, 2023, 6:02 pm
  #119  
 
Join Date: Jun 2014
Location: SFO
Posts: 58
7 weeks since I renewed my Explorer Card but I have not received the one-time passes.
Called premier desk they said it's Chase problem and called Chase they said call United. I ended up talking to two representatives from each side and they all said the same!
Only clue I have is "0 of 2 passes redeemed" on my account but no actual digital passes. Who's fault to blame?
kithytom is offline  
Old Feb 22, 2023, 8:44 pm
  #120  
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Join Date: Sep 2003
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Originally Posted by kithytom
7 weeks since I renewed my Explorer Card but I have not received the one-time passes.
Called premier desk they said it's Chase problem and called Chase they said call United. I ended up talking to two representatives from each side and they all said the same!
Only clue I have is "0 of 2 passes redeemed" on my account but no actual digital passes. Who's fault to blame?
i don’t know if this will work, but how about deleting the card as preferred form of payment and adding it back? Sometimes “jiggling” things works. Maybe log out of app, log back in?
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