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Questions Regarding the United Club one-time pass ( OTP )

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Old Jan 4, 2015, 9:53 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: pseudoswede
Chase in conjunction with UA, as a renewal benefit for certain UA MP-branded Chase credit cards, offer one-time United Club (UC) access passes. {Hyatt also offers similar passes for their top elites.} These passes offer one-time access to the UC (with any airline same day BP) on a space-available basis. No guest privileges. The pass is only for UA operated clubs, cannot be used at non-UA operated lounges.
Note: Club member/one-time pass access changes Nov 1, 2019 (same day BP on UA or partner) BP requirements change to just UA/*A

Use of passes at a particular UC / airport can be suspended due to capacity / crowding issues. This issue seems to be most common at DEN and EWR due to United Club closures/renovations going on right now; however, all United Clubs can and have denied entry to one-time pass holders due to capacity constraints.

Frequently Asked Questions

Is a boarding pass required to use a one-time pass at a United Club?
Yes, you must present a same-day United, Star Alliance, or contracted partner airline's boarding pass.

Can I use these one-time passes at partner/contract/*A lounges?
No. These one-time passes are only used at actual United Club lounges world-wide. Any lounge identified on this page as being operated by "United Club" are eligible for use with one-time passes.

Can I use one-time passes at the new United Club Fly in Denver?
Yes. Whether it's worth it to use it for a glorified grab-n-go food/drink stop is up to you.

Can I use a single one-time pass at multiple United Clubs on the same day?
No. You must surrender your day pass upon entering the club. If you plan to visit multiple United Clubs on the same day, you will need multiple day passes or purchase a United Club Day Pass which is sometimes offered through your reservation. There is anecdotal evidence of pass holders being able to use different UA Clubs at same airport -- inquire at the entry desk (it typically involves a stamp on your boarding pass and it will be very YMMV). However, no way to use the same pass at a different airports.

Are in/out privileges allowed when using the one-time pass?
Technically, no. However, it is not out of the realm of possibility if you ask the lounge attendant nicely. YMMV, though.

How many people can enter the United Club with one-time access pass?
One person per pass. Exception - UC policy is all children under 2 are not considered a formal guest.
A one-time pass admits one person, with no guests, to a United Club location. Exception: children under 2 years of age may accompany someone accessing a United Club location with a one-time pass.
Are minors allowed?
Yes, as long as they are accompanied by another person 18 or older (21 or older if the UA Club offers a self-service bar). Remember, one day pass per person (lap child excluded).

Can I be denied entry into the United Club?
Yes. If an United Club is near full capacity, it will no longer sell day passes. It will also deny entry to those with one-time passes initially and other eligible travelers ( UC member, *G, premier cabin,...) could be delayed on entering once capacity reaches local limits.

Are expired one-time passes still usable?
Expired one-time passes can be used for 50% off admission, up to 30 days after the expiration date.

Can I give my pass to a family member or friend? How?
Yes. Now you can e-mail passes (or generate a PDF) directly from the app to whomever you want. You can also take a screenshot of the pass in the United App and email/message that to your family member. Worst case scenario, you can also e-mail/text the 16-digit code to the one-time pass to your friend/family, and the United Club attendant should be able to key it in manually. The pass will remain in your United App until it is used by someone else at a club, so it remains available for your use (unlike a physical pass).

Can I upload/store the one-time pass in the United app?
As of Summer 2017, all new passes issued by the Chase United Explorer card are now loaded directly into the United app (or accessible on the website). You have the option of either e-mailing or generating a PDF of the pass to send to whomever you want. However, if you receive a pass from someone, you cannot save that to your United account.

I see these passes available for sell on eBay/Craigslist/etc? Are they valid? Is this safe?
It should be noted UA frowns on the third party trading, selling, or bartering of their coupons. As with any transaction of this type, it's always buyer beware; however, reports of issues are very rare.
The current going rate on eBay is $30-45 each for passes with a lengthy expiration date. Passes that expire in a few weeks can be had in the $20-30 range, sometimes even less, as the expiration date approaches.

I cancelled my Chase United Explorer card. Are my passes still valid?
Maybe? A user reported on 10/16/2019 that his passes remained on the United app after their UA Explorer credit card was cancelled weeks ago, and the passes worked without issue at the United Club at MCO. This goes against an earlier finding that... any unused one-time passes will be forfeited from your account--even if you printed out the barcode from the United app for later use. The time between card cancellation to pass invalidation is unknown; however, it is suggested that the passes aren't invalid until they disappear from your UA app. This is now an additional risk one needs to be wary about when buying one-time pass barcodes from eBay/Craigslist. Until there is additional proof, it's best to say: proceed with caution.

Entry is also available for $59 (as of 02/2016) at the UC itself or by purchasing within the United mobile app.

Club member/one-time pass access changes Nov 1, 2019 (same day BP on UA or partner)

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Questions Regarding the United Club one-time pass ( OTP )

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Old Aug 8, 2023, 6:53 am
  #151  
 
Join Date: May 2006
Location: PMD
Programs: UA*G, NW, AA-G. WR-P, HH-G, IHG-S, ALL. TT-GE.
Posts: 2,911
Originally Posted by TBRIC
, and 2) if that’s ok, given the heavy travel that week will either the IAD or LHR clubs even be accepting day passes
There are several clubs at IAD. The easternmost club (lowest C gates) is most likely to be overcrowded during the peak period for departures to Europe.
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Old Aug 21, 2023, 3:02 pm
  #152  
 
Join Date: Apr 2019
Location: MCO-TPA
Programs: AA EXP, UA, B6, DL, Bonvoy Lifetime Platinum, Hilton, National
Posts: 199
One last question… looks like they will attempt the LHR club upon AM arrival. (Shower, etc.). Any issue with arrival technically being day after departure?
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Old Aug 21, 2023, 5:37 pm
  #153  
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Join Date: Sep 2003
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Originally Posted by TBRIC
One last question… looks like they will attempt the LHR club upon AM arrival. (Shower, etc.). Any issue with arrival technically being day after departure?
They won't be able to reach the UC at LHR on arrival unless they have a connecting flight that day out of T2. UC is airside and (if their destination is London) they will be spit out pre-security after border/customs. They will also not have access to arrivals lounge outside customs since it's not a UC and is for (amongst select others) arriving Polaris customers.
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Last edited by IAH-OIL-TRASH; Aug 21, 2023 at 6:40 pm
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Old Aug 28, 2023, 12:03 pm
  #154  
 
Join Date: Aug 2023
Posts: 4
I've used my one time passes at the LHR United Club, but not since the pandemic. I will be on a United morning flight at the end of September. Does anyone know if there are problems getting in with a pass during the morning hours; say around 6am? Thank you.
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Old Aug 28, 2023, 12:12 pm
  #155  
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Originally Posted by James214
I've used my one time passes at the LHR United Club, but not since the pandemic. I will be on a United morning flight at the end of September. Does anyone know if there are problems getting in with a pass during the morning hours; say around 6am? Thank you.
Almost certain there won't be a problem at 6am. I don't ever recall reading of refusals of OTP at LHR (could be wrong).
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Old Aug 28, 2023, 3:57 pm
  #156  
 
Join Date: Aug 2015
Location: SFO
Programs: AS 75K (OW), SK Silver (*A), UR, MR
Posts: 3,347
Do you know whether a United Club one-time pass would work at the Passport Club lounge at SAV (Savannah/Hilton Head International Airport, Georgia)?

"Admission is free for passengers holding club cards from any of the airlines currently flying in and out of Savannah. That's Delta's Sky Club, American's Admirals' Club, United's Red Carpet Club, Continental's Presidents Club and the US Airways Club.”
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Old Aug 28, 2023, 6:54 pm
  #157  
 
Join Date: May 2006
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Posts: 2,911
Originally Posted by vanillabean
Do you know whether a United Club one-time pass would work at the Passport Club lounge at SAV (Savannah/Hilton Head International Airport, Georgia)?
No, it's not a United Club.
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Old Aug 28, 2023, 7:12 pm
  #158  
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Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,028
Originally Posted by vanillabean
Do you know whether a United Club one-time pass would work at the Passport Club lounge at SAV (Savannah/Hilton Head International Airport, Georgia)?...
A pass is a pass, not a membership card. The terms on the pass also say only good at United Clubs.
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Old Aug 28, 2023, 7:56 pm
  #159  
Moderator: United Airlines
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
Originally Posted by vanillabean
...., United's Red Carpet Club, Continental's Presidents Club ....
have not existed for over 10 years
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Old Aug 28, 2023, 8:11 pm
  #160  
 
Join Date: Jun 2012
Location: New England
Programs: American Gold, Marriott Gold, Hilton Silver
Posts: 5,644
Originally Posted by WineCountryUA
have not existed for over 10 years
That's just from the airport not updating their website since then! (The Passport club is operated by the airport)

Originally Posted by vanillabean
Do you know whether a United Club one-time pass would work at the Passport Club lounge at SAV (Savannah/Hilton Head International Airport, Georgia)?

"Admission is free for passengers holding club cards from any of the airlines currently flying in and out of Savannah. That's Delta's Sky Club, American's Admirals' Club, United's Red Carpet Club, Continental's Presidents Club and the US Airways Club.”
No, and even if they did, you'd be wasting the pass. The Passport Club is run by the airport and they don't actually bill any of the programs/airlines listed for the visit, it's just a visual credential check. That lounge is a nicer-than-the-terminal (but not nice by lounge standards) space only. Soft drinks and snacks are behind the counter, and you need to ask the front desk attendant to serve it to you. No alcohol or bar. The only thing that's self serve is the paper cups and the water cooler!

But, if you're sitting in First class (doesn't matter if paid, award, or CPU provided that you've cleared by the time your boarding pass has been issued), you can get in just by showing your boarding pass.
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Last edited by diburning; Aug 28, 2023 at 8:19 pm
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Old Sep 29, 2023, 4:39 pm
  #161  
 
Join Date: Sep 2009
Posts: 268
Question United Lounge passes question

Hello Seniors, I usually get two United lounge passes every year with my United credit card. If I am not flying can my parents use it if they are flying on United. Thanks.
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Old Sep 29, 2023, 5:03 pm
  #162  
Moderator: United Airlines
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
Originally Posted by jamesbondc
.... If I am not flying can my parents use it if they are flying on United. .....
Yes, A photo image is sufficient
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Old Sep 29, 2023, 5:07 pm
  #163  
 
Join Date: Jul 2015
Location: San Francisco
Programs: UA MM Plat, UA 1MM, Hilton Lifetime Gold, Marriott Gold, Hertz Gold, CLEAR, AS MVP Gold
Posts: 3,621
Originally Posted by WineCountryUA
have not existed for over 10 years
LOL I still catch myself calling it that.
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Old Nov 17, 2023, 1:53 pm
  #164  
 
Join Date: Mar 2008
Location: DEN
Programs: UA Silver, whatever the Amex plat gets me and somehow still IHG Diamond after 3 years of no nights
Posts: 693
Just used 2 one day passes at ORD C10. Walked over to B for departure gate and then plane got delayed 2 hours. Walked over to B6 club and explained situation. They looked up last names and let us in.
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Old Jan 3, 2024, 1:22 pm
  #165  
 
Join Date: Nov 2006
Location: Left Coast
Programs: UA 1K & 1MM, HH Diamond, Marriott/SPG Gold (UA comp)
Posts: 1,354
Interesting DP:
UA sent me 2 codes for UC OTP's from my UA CC, but I canceled the UA card afterwards due to the AF.
Other CC perks seem to stick after they are awarded and the card is then canceled (like Hilton FNCs), but the UC OTPs are not showing in my UA app. Is their system that good, they can wipe the OTPs from the app?
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