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Questions Regarding the United Club one-time pass

Questions Regarding the United Club one-time pass

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Old Aug 8, 22, 2:45 am   -   Wikipost
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Chase in conjunction with UA, as a renewal benefit for certain UA MP-branded Chase credit cards, offer one-time United Club (UC) access passes. {Hyatt also offers similar passes for their top elites.} These passes offer one-time access to the UC (with any airline same day BP) on a space-available basis. No guest privileges. The pass is only for UA operated clubs, cannot be used at non-UA operated lounges.
Note: Club member/one-time pass access changes Nov 1, 2019 (same day BP on UA or partner) BP requirements change to just UA/*A

Use of passes at a particular UC / airport can be suspended due to capacity / crowding issues. Check locally

Same rules apply to purchased passes

COVID19: ALL Polaris Lounges, Most UCs Temporarily Suspend Ops Due to Reduced Demand

Frequently Asked Questions

Do I need the actual paper one-time pass?
Technically, no. All you need is a picture/scan of the pass number and bar code on the back of the day pass. The lounge agent will manually type in the number or ask you to scan the barcode on the scanner. UA states
A valid mobile or paper United Club one-time pass and boarding pass for same-day travel OR
A valid 15-digit one-time pass number and boarding pass for same-day travel
Can I upload/store the one-time pass in the United app?
Sadly, you cannot upload/store paper passes in the United app. However, as of Summer 2017, all new passes issued by the Chase United Explorer card are now loaded directly into the United app.

Can I use these one-time passes at partner/contract/*A lounges?
No. These one-time passes are only used at actual United Club lounges world-wide. Any lounge identified on this page as being operated by "United Club" are eligible for use with one-time passes.

How many people can enter the United Club with one-time access pass?
One person per pass. Exception - UC policy is all children under 2 are not considered a formal guest.
A one-time pass admits one person, with no guests, to a United Club location. Exception: children under 2 years of age may accompany someone accessing a United Club location with a one-time pass.
Can I use one-time pass at multiple United Clubs on the same day?
No. You must surrender your day pass upon entering the club. If you plan to visit multiple United Clubs on the same day, you will need multiple day passes. Some clubs will allow re-entry and/or use of other UA Clubs at same airport -- inquire at the entry desk (it typically involves a stamp on your boarding pass). However, no way to use the same pass at a different airports.

Is a boarding pass required to use a one-time pass at a United Club?
Yes, a same-day boarding pass is required. It can be with any airline until Nov 1, 2019. "Effective November 1, 2019, United Club customers, including members and their guests, and one-time pass holders will need to provide a same-day boarding pass for travel on United, Star Alliance or a contracted partner for entry into all United Club locations." Note this means, if you can get access to the UC location, these can be used on arrival or departure.

Are in/out privileges allowed when using the one-time pass?
Technically, no. However, it is not out of the realm of possibilty if you ask the lounge attendant. YMMV, though.

Are minors allowed?
Yes, as long as they are accompanied by another person 21 or older. Remember, one day pass per person (lap child excluded).

Can I be denied entry into the United Club?
Yes. If an United Club is at-capacity, it will no longer sell day passes. It will also deny entry to those with one-time passes initially and other eligible travelers ( UC member, *G, premier cabin,...) could be delayed on entering once capacity reaches local limits.

Are expired one-time passes still usable?
Expired one-time passes can be used for 50% off admission, up to 30 days after the expiration date.

Can I give my pass to a family member or friend? How?
Yes. You can provide the physical pass to them . You may also provide them with the pdf version of the pass that Chase sends when your card renews, which they can print or scan from their phone. Finally, you can take a screenshot of the pass in the United App and email/message that to your family member. The pass will remain in your United App until it is used by someone else at a club, so it remains available for your use (unlike a physical pass).

Now you can e-mail passes directly from the app to whomever you want.

I see these passes available for sell on eBay/Craigslist, ...? Are they valid? Is this safe?
It should be noted UA frowns on the third party trading, selling, or bartering of their coupons. As with any transaction of this type, it's always buyer beware; however, reports of issues are very rare.
The current going rate on eBay is $25-35 each for passes with a lengthy expiration date. Passes that expire in a few weeks can be had in the $15-25 range, sometimes even less as the expiration date approaches.

I cancelled my Chase United Explorer card. Are my passes still valid?
Maybe? A user reported on 10/16/2019 that his passes remained on the United app after their UA Explorer credit card was cancelled weeks ago, and the passes worked without issue at the United Club at MCO. This goes against an earlier finding that... any unused one-time passes will be forfeited from your account--even if you printed out the barcode from the United app for later use. The time between card cancellation to pass invalidation is unknown; however, it is suggested that the passes aren't invalid until they disappear from your UA app. This is now an additional risk one needs to be wary about when buying one-time pass barcodes from eBay/Craigslist. Until there is additional proof, it's best to say: proceed with caution.

Entry is also available for $59 (as of 02/2016) at the UC itself or by purchasing within the United mobile app.

Club member/one-time pass access changes Nov 1, 2019 (same day BP on UA or partner)

Archive thread: Questions Regarding the United Club one-time pass {Archive}




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Old Jun 18, 22, 5:34 am
  #646  
 
Join Date: Nov 2010
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Why were you denied? Crowding? See: United Devalues Clubs - Makes sure they are packed beyond capacity.
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Old Jun 18, 22, 7:07 am
  #647  
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One time pass holders should file a class action lawsuit for this scam that United is running.
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Old Jun 18, 22, 7:32 am
  #648  
 
Join Date: Jul 2003
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Originally Posted by Ddalcard View Post
Whats the deal with the no United Airlines lounge access for one pass holders? I have an Explorer card which gives me two one time passes annually but for the past two years they have been unusable. Do I contact my credit card company about this or United? So wrong!!!!
Welcome to FT. It is capacity controlled: Questions Regarding the United Club one-time pass
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Old Jun 18, 22, 8:29 am
  #649  
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Originally Posted by Ddalcard View Post
What’s the deal with the no United Airlines lounge access for one pass holders? I have an Explorer card which gives me two one time passes annually but for the past two years they have been unusable. Do I contact my credit card company about this or United? So wrong!!!!
Which UCs have you been denied? EWR seems to be the worst for pass holders. (and in general for all due a capacity issue UA is slooowly working on)

Last edited by WineCountryUA; Jun 18, 22 at 8:38 am Reason: (and in general for all due a capacity issue UA is slooowly working on)
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Old Jun 18, 22, 8:51 am
  #650  
 
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Originally Posted by WineCountryUA View Post
Which UCs have you been denied? EWR seems to be the worst for pass holders. (and in general for all due a capacity issue UA is slooowly working on)
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Old Jun 20, 22, 6:36 am
  #651  
 
Join Date: Sep 2006
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Well, turns out all the worry about "texting/emailing" UC one-day passes as gifts to friends for their vacation was all for nothing. They were denied entrance into the EWR Terminal C UC Yesterday. Filled to capacity was the reason. Our friends took it in stride, just sad that our goal to send them off on their Italian vacation in style was a failure.
Now, they rarely fly and I don't fly UA. Is there any chance of us getting a refund on those UC one day passes?
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Old Jul 23, 22, 2:53 am
  #652  
 
Join Date: Jan 2003
Posts: 144
lounge access with One Time Pass at BOM

Can I get in any lounge with an United One Time Pass at Mumbai airport?
Same question for Zurich airport. Traveling economy.

Last edited by sunrise; Jul 23, 22 at 3:03 am
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Old Jul 23, 22, 3:04 am
  #653  
 
Join Date: May 2012
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No. There is no United Club there. Partner lounge does not accept this pass from UA.
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Old Jul 23, 22, 4:21 am
  #654  
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As noted, they can only be used at actual United Clubs (no partner or third-party lounges) and there are currently only 2 outside the US50 that are open -- at LHR and MEX. There are also United Clubs in GUM, NRT, and HKG, but they are currently closed -- https://www.united.com/en/us/fly/tra...locations.html
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Old Jul 23, 22, 12:34 pm
  #655  
 
Join Date: Apr 2018
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Originally Posted by InfrequentFlyer2018 View Post
Well, turns out all the worry about "texting/emailing" UC one-day passes as gifts to friends for their vacation was all for nothing. They were denied entrance into the EWR Terminal C UC Yesterday.
You should have told them that those passes are only valid if you arrive at EWR UC before 7 AM (while the club is still under capacity) !
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Old Jul 23, 22, 6:40 pm
  #656  
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Originally Posted by UAFAM View Post
You should have told them that those passes are only valid if you arrive at EWR UC before 7 AM (while the club is still under capacity) !
While there are times OTPs are not usable at the new EWR UC, there have been many reports of access after 7AM -- but there are issues at some peak periods.
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Old Jul 23, 22, 8:45 pm
  #657  
 
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Originally Posted by InfrequentFlyer2018 View Post
Well, turns out all the worry about "texting/emailing" UC one-day passes as gifts to friends for their vacation was all for nothing. They were denied entrance into the EWR Terminal C UC Yesterday. Filled to capacity was the reason. Our friends took it in stride, just sad that our goal to send them off on their Italian vacation in style was a failure.
Now, they rarely fly and I don't fly UA. Is there any chance of us getting a refund on those UC one day passes?
Yeah. Write or call Chase or whatever credit card company and tell them the passes are unusable. If enough people do that, United might have to give up this odious fraud.
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Old Jul 24, 22, 1:30 pm
  #658  
 
Join Date: Sep 2006
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Originally Posted by InfrequentFlyer2018 View Post
Well, turns out all the worry about "texting/emailing" UC one-day passes as gifts to friends for their vacation was all for nothing. They were denied entrance into the EWR Terminal C UC Yesterday. Filled to capacity was the reason. Our friends took it in stride, just sad that our goal to send them off on their Italian vacation in style was a failure.
Now, they rarely fly and I don't fly UA. Is there any chance of us getting a refund on those UC one day passes?
Another attempt to use the passes.. My sister and her friend were traveling JFK/SFO/MFR. Obviously no JFK lounge, but no luck during her layover in SFO. SFO club has a very nice, professionally printed sign, proudly announcing "We are at capacity and aren't able to accept on-time passes" . So this is obviously a great revenue stream for United. Sell something they know will never be able to be utilized.
I've gotten a bit of a run around from United trying to get a refund. Have put a dispute in with my CC.
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Old Jul 24, 22, 1:51 pm
  #659  
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Originally Posted by InfrequentFlyer2018 View Post
....So this is obviously a great revenue stream for United. Sell something they know will never be able to be utilized.
I've gotten a bit of a run around from United trying to get a refund. Have put a dispute in with my CC.
Difficult to use perhaps, "never" for all users is inaccurate as there are regular reports of the passes being used. It is not common for the sign to be up at SFO, been some time since I have seen it. Was it true for all three SFO UCs?

That said, they are harder to use than the impression in the TV ads. Your credit card is the correct avenue of remedy as its is a credit card provided benefit and that is Chase (that is who took your annual fee), not UA.
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Old Jul 24, 22, 2:04 pm
  #660  
 
Join Date: Apr 2009
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Originally Posted by WineCountryUA View Post
Difficult to use perhaps, "never" for all users is inaccurate as there are regular reports of the passes being used. It is not common for the sign to be up at SFO, been some time since I have seen it. Was it true for all three SFO UCs?

That said, they are harder to use than the impression in the TV ads. Your credit card is the correct avenue of remedy as its is a credit card provided benefit and that is Chase (that is who took your annual fee), not UA.
I called into Chase and asked for an extension after a friend was turned down at ORD. The representative at Chase said I will receive a letter in 10 days because they hav to escalate. The letter did come in approximately two weeks and basically said that the passes are good until they expire. No extensions! Luckily three days before expiration another friend used it at SFO
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