"This is not a Boarding Pass" - What is required for international online checkin?
Apr 9, 2013, 2:06 pm
#196
Join Date: Feb 2009
Location: CLE
Programs: UA 1K MM, DL Plat
Posts: 982
Apr 11, 2013, 5:54 pm
#198
Join Date: Aug 2012
Location: Costa Rica
Programs: UA 1K, Priority Platinum, Marriot Gold, Delta Platinum
Posts: 308
For some reason I did online check (SJO-DTW) in via the mobile app and the process included for me to submit more information and choose from more options. After i was done i asked to send my BP to my email which I "knew" it was going to show the "This is not a boarding pass" like every other time I check in for a flight to USA, however this time it did the check in completely!
Hope this is a new change that I definitely like!
Hope this is a new change that I definitely like!
Apr 12, 2013, 10:08 am
#199
Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
Join Date: Aug 2002
Location: YYJ/YVR and back on Van Isle ....... for now
Programs: UA lifetime MM / *A Gold
Posts: 14,429
Apr 20, 2013, 2:54 pm
#200
Join Date: Jan 2012
Programs: UA Gold MM, HHonors Gold, Hertz Five Star Gold, Marriott Gold, Avis First
Posts: 462
This people have no clue what they are doing. Their system has FirstNameMiddleName as opposed to FirstName MiddleName.
As a result my passport name does not match and would not allow me OLCI (Normally, I only book FirstName and no MiddleName but this time a travel agent booked it to match passport).
I spoke with a few people on the phone and they said ....wait for it...I am sure we are aware of what our system does and does not do and it must be by design!!!!!!!
Really, how stupid can these things get?
All you CO apologists, bring it on. This is not how you run a business. You know there is an issue that creates problem for your customer you fix the stupid thing.
UAInsider please show up and try to fix / help.
As a result my passport name does not match and would not allow me OLCI (Normally, I only book FirstName and no MiddleName but this time a travel agent booked it to match passport).
I spoke with a few people on the phone and they said ....wait for it...I am sure we are aware of what our system does and does not do and it must be by design!!!!!!!
Really, how stupid can these things get?
All you CO apologists, bring it on. This is not how you run a business. You know there is an issue that creates problem for your customer you fix the stupid thing.
UAInsider please show up and try to fix / help.
Apr 20, 2013, 10:25 pm
#201
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,857
?
Apr 21, 2013, 9:15 am
#202
Join Date: Jan 2012
Programs: UA Gold MM, HHonors Gold, Hertz Five Star Gold, Marriott Gold, Avis First
Posts: 462
Because I flew last week to Europe with same passport without MiddleName in the ticket and no problem with OLCI. My passport has been scanned by their kiosk less than a month ago. It is their system.
Apr 21, 2013, 11:40 am
#203
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,857
Many have reported similar issues without any name issues with previously validated passports. It is their system, yes -- and there are multiple situations that prevents the OLCI for international travel. It may have been the name issue, it may have been a visa issue, it may have been need to re-validated (including previous validated) passport, ..... Lots of potential system failings.
Apr 21, 2013, 1:52 pm
#204
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,909
I was able to OLCI for an international itinerary in April and it had been almost a year since my last international trip. Only thing was it would not give me my intra Europe SAS BP's. Had to get those in Amsterdam.
May 9, 2013, 8:17 pm
#205
Join Date: Jan 2013
Location: IAH
Programs: UA 1K, Marriott Plt, Hilton Gold, BA Silver, GE
Posts: 347
So when this happens (this is not a boarding pass) at OLCI, am I really checked in or not?
This is my first time to get victimized. I suppose it has to do with the visa to get into Brazil.
This is my first time to get victimized. I suppose it has to do with the visa to get into Brazil.
May 28, 2013, 4:44 pm
#208
Join Date: Apr 2000
Location: Mississauga Ontario
Posts: 4,105
This just happened to me today.
Get this. I'm Canadian. When I do inter-US flights, United does things fine with me for SecureFlight. I get three beeps regularly, with both Nexus and GlobalEntry and my Trusted Traveller ID on the file working fine.
But 5th flight from Canada to US -- no boarding pass for you! (like Seinfeld, right?)
And so tomorrow will likely be SSSS for the 5th freakin' time in a row, or some idiot at the UA counter saying, "oh, sorry, our IT folks are idiots."
Idiots. Their IT team are just simple idiots.
Sigh.
Get this. I'm Canadian. When I do inter-US flights, United does things fine with me for SecureFlight. I get three beeps regularly, with both Nexus and GlobalEntry and my Trusted Traveller ID on the file working fine.
But 5th flight from Canada to US -- no boarding pass for you! (like Seinfeld, right?)
And so tomorrow will likely be SSSS for the 5th freakin' time in a row, or some idiot at the UA counter saying, "oh, sorry, our IT folks are idiots."
Idiots. Their IT team are just simple idiots.
Sigh.
May 28, 2013, 5:58 pm
#209
Join Date: Apr 2012
Location: DTW/MBS
Programs: UA 1K, HHonors Diamond, Hyatt Globalist, Formerly Starbucks Gold
Posts: 3,525
This people have no clue what they are doing. Their system has FirstNameMiddleName as opposed to FirstName MiddleName.
As a result my passport name does not match and would not allow me OLCI (Normally, I only book FirstName and no MiddleName but this time a travel agent booked it to match passport).
I spoke with a few people on the phone and they said ....wait for it...I am sure we are aware of what our system does and does not do and it must be by design!!!!!!!
Really, how stupid can these things get?
All you CO apologists, bring it on. This is not how you run a business. You know there is an issue that creates problem for your customer you fix the stupid thing.
UAInsider please show up and try to fix / help.
As a result my passport name does not match and would not allow me OLCI (Normally, I only book FirstName and no MiddleName but this time a travel agent booked it to match passport).
I spoke with a few people on the phone and they said ....wait for it...I am sure we are aware of what our system does and does not do and it must be by design!!!!!!!
Really, how stupid can these things get?
All you CO apologists, bring it on. This is not how you run a business. You know there is an issue that creates problem for your customer you fix the stupid thing.
UAInsider please show up and try to fix / help.
May 29, 2013, 9:57 am
#210
Join Date: Apr 2000
Location: Mississauga Ontario
Posts: 4,105
This just happened to me today.
Get this. I'm Canadian. When I do inter-US flights, United does things fine with me for SecureFlight. I get three beeps regularly, with both Nexus and GlobalEntry and my Trusted Traveller ID on the file working fine.
But 5th flight from Canada to US -- no boarding pass for you! (like Seinfeld, right?)
And so tomorrow will likely be SSSS for the 5th freakin' time in a row, or some idiot at the UA counter saying, "oh, sorry, our IT folks are idiots."
Idiots. Their IT team are just simple idiots.
Sigh.
Get this. I'm Canadian. When I do inter-US flights, United does things fine with me for SecureFlight. I get three beeps regularly, with both Nexus and GlobalEntry and my Trusted Traveller ID on the file working fine.
But 5th flight from Canada to US -- no boarding pass for you! (like Seinfeld, right?)
And so tomorrow will likely be SSSS for the 5th freakin' time in a row, or some idiot at the UA counter saying, "oh, sorry, our IT folks are idiots."
Idiots. Their IT team are just simple idiots.
Sigh.
Any suggestions?