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Consolidated "Waitlist for Award Seats Questions/Issues"

Consolidated "Waitlist for Award Seats Questions/Issues"

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Old Jun 24, 22, 6:34 am   -   Wikipost
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Last edit by: WineCountryUA
Wiki Link
Waitlisting for awards

Click for the current rules from United
Waitlisting options
  1. Waitlist for alternative flights times / routing
  2. Waitlisting for a different cabin
From the above link on waitlisting for a different cabin: You may redeem miles for travel in United Global First, United First, United Business or United BusinessFirst, even if the space is not available. In these cases, United Economy in the same award type must be confirmed, and the front cabin will be waitlisted. If the courtesy waitlist does not clear, it will expire 24 hours before itinerary departure, and you will automatically be added to the airport upgrade standby list upon check-in. In these cases, you will be confirmed on a space-available basis by a United airport representative at the gate once the flight has closed for check-in. For United BusinessFirst and United Business travel awards, the difference in miles will be refunded when the United BusinessFirst or United Business class segment of the trip could not be confirmed. Waitlist requests may only be made over the phone with your local United Customer Contact Center.
Waitlisting can only be done over the phone, not online.
You can not book a standard award and then waitlist for a saver award.
If waitlisting for a higher cabin, best if done at the time of booking or soon afterward.
If done more than 24 hours after booking you may be charged an award change fee.
Generally, the waitlisted class mileage is deducted at time of request and will be refunded if unsuccessful
When waitlisting for a higher, state you are waitlisting for I (or IN if a plat or higher) -- do not use the word "upgrade", it may confuse the agent

If waitlisting for a segment when the rest of the segments are already in the higher cabin, there is no refund if unsuccessful

Member experiences:
  1. You must have a confirmed segment to waitlist for different cabin and/or a different flight.
  2. Can only waitlist for UA/UX operated flight, cannot waitlist for partner flights. Can waitlist for UA/UX flights on a mixed itin.
  3. The maximum number of WL segments in a PNR is 2.
  4. When confirmed segment is on a partner, you can waitlist for UA operated alternative.
At the airport, if you have not yet cleared for the higher cabin waitlist, you should be listed on the standby upgrade list (your priority on the waitlist is not well understood -- below are some conflicting theories)

Note: The correct priority term here may, in fact, be a code that is one of WAX, WBX, WCX, or WDX depending on status. The is per GG ONESTANDBY lines 32-55.

Originally Posted by hughw View Post
The agent should give you “PR-1 status”* which gives you top-priority status and moves you to the very top of the upgrade standby list, ahead of employees and everyone else trying to upgrade with miles+cash. If one agent won’t put you on the list as a displaced Business class passenger with "PR-1 status"* then find another one who will. With this status, the odds of you getting a business class are very high if there are still open seats (or if anybody no-shows).

If the agents in the airport are all clueless you should direct them to look
up “gg onestandby” in their system (they’ll know exactly what this is)
and look around lines 85-89 which spell out the details of the procedure for
this award.
Note: PR-1 status is given to those who "paid" the requisite miles for an upgraded seat (i.e. biz) when only the non-upgraded space (i.e. coach) was available. The PR-1* status is to clue the system (and agents) in so that it is clear that you have been "displaced." (NOTE: once you have obtained PR-1 status, should there be any change to your ticket, e.g., an involuntary reroute by UA due to missing a connection, the PR-1 status will most likely get dropped and you must have it reattached (esp. before any UGs are given to others).
* note "PR-1" may not be the correct term, see the Wxx note proceeding this section

Unfortunately at T-24, many GAs do not get this concept. Use the above to plead your case but be prepared to be unsatisfied. One method that can get you to a higher level of understanding is the UC. Their staff seems to not only have a better understanding of the issues, but they can contact the gate and exert some influence on the less informed GAs, AND they seem to have more of an interest in helping PAX. If you can get into the UC, it will be worth your while.

**Note: If you get the UG on the long haul, the higher level of award miles you are using (like with the GPU) are considered used up regardless of the short haul. You will not be charged the lower level # of miles (i.e. refunded the diff between the lower level and the higher level you paid in advance), rather the higher level award miles will be considered spent. That is the risk you take when you do Plan B.

Related thread - Understanding the United Upgrade List Comprehensively

Archive of past posts - Consolidated "Waitlist for Award Seats Questions/Issues [ARCHIVE]
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Old Feb 13, 18, 12:14 am
  #106  
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Data point: I note that policy wording regarding waitlisted Economy awards has slowly been disappearing and there have been reports of failure - today I was able to get an XN award waitlisted for a better routing (one-stop to nonstop). Just used the words "add a waitlist segment" and got it on the first agent

Now to outlast Gemini in a game of chicken.. 24 days out with the seatmap booked 18/64 in Y, but the flight is Y9 E9 H0. Either there are a huge number of already-sold BE fares or this inventory is dumb.
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Old Feb 13, 18, 8:01 am
  #107  
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Originally Posted by findark View Post
Data point: I note that policy wording regarding waitlisted Economy awards has slowly been disappearing and there have been reports of failure - today I was able to get an XN award waitlisted for a better routing (one-stop to nonstop). Just used the words "add a waitlist segment" and got it on the first agent
They certainly just changed the formatting (and never for the better, of course - similar to what google just did to google flights). But I'm not sure it previously explicitly referenced waitlisting for the Y cabin; the absence of language allowing Y waitlisting has been noted before.
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Old Feb 14, 18, 2:00 am
  #108  
 
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I'm flying tomorrow, just checked in and still waitlisted for I class on SFO-SEA. I don't see my name on the upgrade list and the agent on the phone claims it's because I'm not waitlisting for a CPU and my priority is correct and I should clear above anyone waitlisting for a CPU.
Reading this thread it seems to me like I should be on the upgrade list regardles...I'm confused...
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Old Feb 14, 18, 8:11 am
  #109  
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Originally Posted by GrizNation View Post
I'm flying tomorrow, just checked in and still waitlisted for I class on SFO-SEA. I don't see my name on the upgrade list and the agent on the phone claims it's because I'm not waitlisting for a CPU and my priority is correct and I should clear above anyone waitlisting for a CPU.
Reading this thread it seems to me like I should be on the upgrade list regardles...I'm confused...
You should be on the visible waitlist after checking in. This can be fixed easily at the gate; by phone, it could take many calls and you may never succeed.

It's only a 2 hour flight . . . is this part of a larger itinerary?
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Old Feb 14, 18, 12:10 pm
  #110  
 
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Originally Posted by Kacee View Post
You should be on the visible waitlist after checking in. This can be fixed easily at the gate; by phone, it could take many calls and you may never succeed.

It's only a 2 hour flight . . . is this part of a larger itinerary?
Sounds good I will try that. It is actually I'm leaving out of TRN to FRA to SFO to SEA so it'd be nice to be in F.
I'm in J (new seats) on the TATL so that's good !
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Old Feb 14, 18, 1:04 pm
  #111  
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Did you get an email about an uncleared waitlist or upgrade request? You should get one just before T-24.

As noted, though, your priority is "correct" until the gate (practically speaking you will probably get jumped by CPUs unfortunately, but you can't help that) - you should get added to the gate list (if applicable) before it is run with the priority WBI. That will place you ahead of any CPUs for what remains at the gate.
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Old Feb 14, 18, 5:49 pm
  #112  
 
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Originally Posted by Kacee View Post
It is never automatic, nor is it supposed to be. Waitlisting an award is purely on a request basis.
I guess i think this is odd.

If you book an award in F, and only one of the legs is confirmed in F, it would seem to be logical the airline would automatically put you on the wait list for the higher service in case it clears.
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Old Feb 18, 18, 1:55 pm
  #113  
 
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Hello,

thanks to the information here, I've been put on the wait list for I class on a mixed saver award business ticket.
DUS-MUC and MUC-DEN with LH are in business class, DEN-EUG with UA in X.
When I looked at the plane for the DEN-EUG leg (Boeing 737-800, Flight UA565), it doesn't show a business class at all.
Does that mean I might be put in F, or do I have no chance at all for a better seat?
Should I get any miles reimbursed, if I don't get upgraded?
And what are the rules for lounges, if I book business, but my boarding pass for the last leg is in economy?
I have a 4 hour wait in Denver.

Thanks in advance!

Last edited by siskiou; Feb 18, 18 at 5:00 pm Reason: correct spelling
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Old Feb 18, 18, 2:53 pm
  #114  
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Originally Posted by WineCountryUA View Post
You can not waitlist for saver option if you have booked a standard award (now called EveryDay Award).
So in my case, wanting to fly SFO-LAS-SFO...

If I book a Standard/EveryDay economy award on one or both of the segments, I cannot waitlist for a saver economy award to open up on one or both of those segments? And if not, if saver awards do open up for one or both of the segments, it would be re-depost fees and booking a new award ticket at the saver rate?
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Old Feb 18, 18, 2:55 pm
  #115  
 
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Automatic Waitlist Transfer to Standby List

On my early February travel that included Flight: UA917 Aircraft: Boeing 777-300ER Fare Class: United Economy (HN) - (I class requested), no I class came available prior to T-24, but at check-in (~T-10; could not check-in online due to having to show proof of onward travel at airport for one way ticket) I was placed at #2 , ahead of about 10 that were on the upgrade standby list by this time. So the automatic transfer worked as advertised and it appears that I was placed ahead of most if not all "paid economy requesting upgrade" passengers. I moved slightly up and down the list in the last hour before boarding, but eventually was cleared to biz!
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Old Feb 18, 18, 3:39 pm
  #116  
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Originally Posted by siskiou View Post
Hello,

thanks to the information here, I've been put on the wait list for I class on a mixed saver award business ticket.
DUS-MUC and MUC-DEN with LH are in business class, DEN-EUG with UA in X.
When I looked at the plane for the DEN-EUG leg (Boeing 737-800, Flight UA565), it doesn't show a business class at all.
Does that mean I might be put in F, or do I have no chance at all for a better seat?
Should I get any miles reimbursed, if I don't get updraded?
And what are the rules for lounges, if I book business, but my boarding pass for the last leg is in economy?
I have a 4 hour wait in Denver.

Thanks in advance!
A business class award will give you access to first class seats on two-cabin planes; if your waitlist clears, you'll be in F. Your lounge options are unaffected, but not for the reason you'd hope. You only have lounge access in DEN for your EUG connection if you are a Star Alliance Gold (*G) customer (MileagePlus Gold or higher), in which case the class of service doesn't matter. UA has a special exception if you fly on a UA-operated longhaul flight, but, in general, *A lounges are departure lounges. Non-*G passengers arriving on LH at DEN will not have lounge access, even if they have a paid first class ticket.

Originally Posted by goalie View Post
So in my case, wanting to fly SFO-LAS-SFO...

If I book a Standard/EveryDay economy award on one or both of the segments, I cannot waitlist for a saver economy award to open up on one or both of those segments? And if not, if saver awards do open up for one or both of the segments, it would be re-depost fees and booking a new award ticket at the saver rate?
Correct, you cannot book Everyday and waitlist for Saver. If Saver opens, you will need to pay a change / redeposit fee up to $125, depending upon status and amount of time until departure, to make the change.
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Old Feb 18, 18, 4:41 pm
  #117  
 
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Originally Posted by jsloan View Post
A business class award will give you access to first class seats on two-cabin planes; if your waitlist clears, you'll be in F.
Thanks!
Can I ask to be placed in premium economy without a fee (there seem to be plenty of available seats), while hoping to clear for F? There are still months to go before my flight.

Your lounge options are unaffected, but not for the reason you'd hope. You only have lounge access in DEN for your EUG connection if you are a Star Alliance Gold (*G) customer (MileagePlus Gold or higher)
Ah, thanks for the explanation! I'll have to check if I can use a UA lounge pass given through the Mileageplus Explorer CC will work for the Denver lounge, as I'm not a UA G member, and lost my Gold status through Topbonus when Airberlin went bankrupt.
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Old Feb 18, 18, 7:16 pm
  #118  
 
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Originally Posted by siskiou View Post
Thanks!
Can I ask to be placed in premium economy without a fee (there seem to be plenty of available seats), while hoping to clear for F? There are still months to go before my flight.
Economy plus is not premium economy-it's just economy with extra legroom, so no you will not have complimentary access to E+.
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Old Feb 18, 18, 7:52 pm
  #119  
 
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Originally Posted by steveman518 View Post
so no you will not have complimentary access to E+.
Thanks for the info!
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Old Feb 19, 18, 9:45 am
  #120  
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Originally Posted by jsloan View Post
Originally Posted by goalie View Post
So in my case, wanting to fly SFO-LAS-SFO...

If I book a Standard/EveryDay economy award on one or both of the segments, I cannot waitlist for a saver economy award to open up on one or both of those segments? And if not, if saver awards do open up for one or both of the segments, it would be re-depost fees and booking a new award ticket at the saver rate?
Correct, you cannot book Everyday and waitlist for Saver. If Saver opens, you will need to pay a change / redeposit fee up to $125, depending upon status and amount of time until departure, to make the change.
Thank you for the confirmation ^ and looks like I'll be putting on my good glasses so I can look for the hopeful opening of Saver awards
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