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Waitlisting for awards
Click for the current rules from United Waitlisting options
From the above link on waitlisting for a different cabin: You may redeem miles for travel in United Global First, United First, United Business or United BusinessFirst, even if the space is not available. In these cases, United Economy in the same award type must be confirmed, and the front cabin will be waitlisted. If the courtesy waitlist does not clear, it will expire 24 hours before itinerary departure, and you will automatically be added to the airport upgrade standby list upon check-in. In these cases, you will be confirmed on a space-available basis by a United airport representative at the gate once the flight has closed for check-in. For United BusinessFirst and United Business travel awards, the difference in miles will be refunded when the United BusinessFirst or United Business class segment of the trip could not be confirmed. Waitlist requests may only be made over the phone with your local United Customer Contact Center. You can not book a standard award and then waitlist for a saver award. If waitlisting for a higher cabin, best if done at the time of booking or soon afterward. If done more than 24 hours after booking you may be charged an award change fee. Generally, the waitlisted class mileage is deducted at time of request and will be refunded if unsuccessful When waitlisting for a higher, state you are waitlisting for I (or IN if a plat or higher) -- do not use the word "upgrade", it may confuse the agent If waitlisting for a segment when the rest of the segments are already in the higher cabin, there is no refund if unsuccessful Member experiences:
Note: The correct priority term here may, in fact, be a code that is one of WAX, WBX, WCX, or WDX depending on status. The is per GG ONESTANDBY lines 32-55.
Originally Posted by hughw
(Post 23672390)
The agent should give you “PR-1 status”* which gives you top-priority status and moves you to the very top of the upgrade standby list, ahead of employees and everyone else trying to upgrade with miles+cash. If one agent won’t put you on the list as a displaced Business class passenger with "PR-1 status"* then find another one who will. With this status, the odds of you getting a business class are very high if there are still open seats (or if anybody no-shows).
If the agents in the airport are all clueless you should direct them to look up “gg onestandby” in their system (they’ll know exactly what this is) and look around lines 85-89 which spell out the details of the procedure for this award. * note "PR-1" may not be the correct term, see the Wxx note proceeding this section Unfortunately at T-24, many GAs do not get this concept. Use the above to plead your case but be prepared to be unsatisfied. One method that can get you to a higher level of understanding is the UC. Their staff seems to not only have a better understanding of the issues, but they can contact the gate and exert some influence on the less informed GAs, AND they seem to have more of an interest in helping PAX. If you can get into the UC, it will be worth your while. **Note: If you get the UG on the long haul, the higher level of award miles you are using (like with the GPU) are considered used up regardless of the short haul. You will not be charged the lower level # of miles (i.e. refunded the diff between the lower level and the higher level you paid in advance), rather the higher level award miles will be considered spent. That is the risk you take when you do Plan B. Related thread - Understanding the United Upgrade List Comprehensively Archive of past posts - Consolidated "Waitlist for Award Seats Questions/Issues [ARCHIVE] |
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