I'll wait for a response here sometime in the morning (Maybe by then the balances will be fixed, who knows).

All I can predict is that this pattern of escalating issues now going into day 4 can only mean long wait times continuing at the 1K desk.

I'd imagine web support would be the only one with an idea of what's going on, and I imagine they are closed now?

The big thread on this is at http://www.flyertalk.com/forum/unite...tegration.html

United, we make the world smaller!

I doubt it. The website displays the data on the mainframe. So, the underlying data is wrong and that needs to be fixed by the people who program the OnePass system.

Good news - unfortunately I've not had any luck yet. Just spoke with a US agent, apparently they had a bulletin saying UA flights were bookable and she had booked some flights earlier today (perhaps yours?), but can't book DEN-ORD-HKG (or even just the DEN-ORD segment) at the moment. Hopefully the system is just ironing out a few wrinkles during the night...

Don't know whether this is an integration issue, but given the four day delay in posting miles thought I'd report it here. Late last week I flew SFO-JFK-SFO in paid J class. I'm a 1K. By my calculations, I think I should have received 14173 award miles, calculated as (2577 + 2577 for 1K bonus + 1933 for 175% COS bonus for J) x 2. Instead, I received only (5798 x 2) = 11,596. The 5798 was calculated as 3221 award miles + 2577 bonus. Who's right?

As discussed upthread, there's currently what we *believe* is a glitch (unknown) of shorter base/PQM miles being awarded for city pairs throughout the system.

Substantial amount of 2012 PQMs also disappeared
 

Add me to the list. Am a 1K legacy united flyer that thought I had a "smooth" conversion with the exception of being 1 GPU short. But now...

All pre Feb 29 PQM Activity, about 22k worth, vanished overnite.
My 6.6k PQM between Feb 29 and Mar 3 has now appeared though.

I also think my lifetime miles are now messed up.

Shannon you may want to look into this and update the master thread if you can if it is a common issue.

PM me if you want to use my account as a test/research account.

Unfortunately, EQMs are worth substantial $$$$, people get nervous when $$$$ are missing, people will overload the call center if they fear $$$$ missing. Overloaded call centers cannot easily field calls from people with same day or near itinerary issues. People not getting reservations cleaned up by the call center will overload gate agents. Overloaded gate agents = delays. Delays cost UA $$$$. This will have a ripple effect so I hope it is near the top of the list.

Certainly not a doomsday scenario but every problem has a chain reaction. Hope the UA IT Ops Center is in high performance mode. Some scripts they are running seem to fix one thing break another, hence treading water. Am sure there are quite a bit of positive fixes happening as well but not ready to call the whole thing a success.

Thanks!

Yup. Everything pre-Feb 29 PMUA vanished, almost simultaneously as everything post-2/29 posted to the account. Looks like this is a widespread problem based on the responses here in the past few hours.

Same EXACT scenario for me (as I have posted above). Perhaps something specific to Feb 29 (leap year) travel day. My most recent flight had a departure day of Feb 29. PQMs just posted for that itinerary. All Pre-Feb 29 disappeared.

Note: As best I can tell the 2012 total segments match pre-Feb 29 totals. The 2012 PQM matches post-Feb 29 totals...

UPDATE: My PQS balance seems to be correct now. PQMs still short of everything pre-Feb 29.
UPDATE 2: Lifetime mileage balance...who the heck knows...I cannot back into any numbers that are being shown.

This may be an unanswerable question at this point with so many major unresolved issues ongoing with the new PSS, but here goes:

This evening I booked a LAS-DEN-PHL-ORD-LAS saver first class award for early next week. Everything looked fine up until the last pre-purchase page, wherein I noticed that the DEN-PHL segment was listed as economy (XN) instead of first (IN) like all the other segments. There was no warning during the search phase that first class was not available. It was possible, if one was observant of this problem to back out of the process without completing the booking. The takeaway here is that the system as currently configured will (a) substitute a different class than requested and (b) will do so with very little indication, so beware.

I checked to see what fare buckets were available and saw: F9, A9, JN9, ZN9, P9, PN9, R3, RN3, IN0, I0, Y9, YN9, B9, M9, E9, U9, H9, HN9, Q9, V9, W9, S9, T9, L9, K9, G9, N9, XN9, X9. Only I and IN were unavailable. I assume this is why it booked me into economy even though I had requested first and was charged the RDMs for first as part of the two-segment outbound trip.

This contrasts with the LAS-DEN segment, which was F9, A9, JN9, ZN9, P9, PN9, R8, RN8, IN3, I3, Y1, YN1, B0, M0, E0, U0, H0, HN0, Q0, V0, W0, S0, T0, L0, K0, G0, N0, XN0, X0 -- basically sold out in economy, but with first class open. On this flight, the website was wiling to sell A and Y, yet also offered a standard award in economy or a saver award in first. As an aside, that seems to me to indicate last seat or near last seat availability for a standard award, at least for 1Ks. That is very good news.

Given these flights were about the only ones that would work for me, I went ahead and booked them as saver first. There was no way to get onto the LAS-DEN flight for less than a standard economy award, and as it's the same RDMs as saver first, it seemed like the right thing to do.

I'm wondering though, is there a way to be waitlisted in case IN space opens up between now and the flight date on the DEN-PHL segment? (Similar, perhaps, to the way the FFCC list worked under the PMUA system.) This of course is not the same thing as being waitlisted for an upgrade, since (a) you can't upgrade an award ticket and (b) I was charged the RDMs for IN already. But it seems likely that IN should open up if they are willing to offer R and RN...in fact I don't see why R and RN is open now but IN isn't.

So the question is: Is there a mechanism for such a waitlist? Seems as if it would be a good thing if it did it automatically, but I doubt it.

For me, everything transferred smoothly other than it took a day for my lifetime miles to show up (and I think there was about 1000 more than on Friday). While my mom and sister weren't so lucky (they lost their exit row seats on a flight from the east coast to Israel), my travel dates were far enough away that there were no issues.

Until a minor goofy glitch today. I was looking at the mobile site on my phone, and both of my upcoming reservations, April to NY and May to London, are showing up as on the London date. Viewing the details is correct, however.

Strange.

Definately widespread! Everything I've flown prior to today is gone. Trying to end this post on a positive note, I'm sure this integration will be studied for years and years in both the business and technology fields!

The going theory is that the long/lat inputs used by the mileage calculation system are correct, but the formula to calculate the Great Circle Distance is wrong (since Earth isn't a perfect sphere).

I hypothesized in a later post that north-south itineraries would probably result in an increase in mileage, and that east-west itineraries would probably result in a decrease in mileage.

However, using the incorrect calculation seems to work out to about -0.3% in United's favor. :rolleyes:

talk about cheapskate airlines! :)
 

i have made no reservations etc. for a couple of weeks. on 3 march, continental charged my credit card one dollar. they're getting desperate down there in houston. :D

I know everyone is up in arms about losing out on 10 miles - but Houston we have bigger problems here:

1 - The new UA.com simply does not work for star alliance bookings unless you are conducting a through search (i.e. SFO-AKL) vs. (SFO-SYD) then (SYD-AKL). When you search sfo-akl the system will locate the NZ segments, but when you break the itinerary and fly SFO-SYD, SYD-AKL the system does not think the flights exist. My view - the system will only show star flights when a UA segment is part of the search.

2 - UA.com is not capable of pricing combo itineraries. In the old united.com I could click on SWU upgradeable fares & please include star flights. I would then select my segments (multi destination) and the record would price correctly under the relevant UA fare basis. For instance, this search / selection would return UA segments in W and NZ segments in the lowest fare class it is directed to be booked in (i believe S..unless S was booked out and then it books one higher up to W). The entire fare basis would be the UA W fare basis code regardless of NZ segment booking class (i.e. one set of rules, etc).

3 - Under the new system - Y seems to be the only fare basis that connecting star segments are booked under. This skews the pricing and makes it impossible to book under the actual UA code.

4 - I can't even book via phone because UA thinks everyone has a ZIP code. I can't believe I am the only person complaining about this - we must have overseas members who are having the same challenge. Since conversion, I have been unable to speak to the 1K desk...so I can't even purchase a revenue ticket over the phone!

Guess it is over to flightcentre to book - this is just crazy that a once robust website has been replaced with a system that is incapable of booking international star alliance itineraries!

UA Insider - can you please confirm that you see this as a problem and detail your approach to resolution.

Many Thanks!

A couple of issues:

1) a large number of Premier (Equity) miles is missing

2) seat assignments do not show when I click "view" and get flight details;
seem to have to thumb thru flight by flight on/via "view/change seat" page :td:

3) mileage on all city pairs I often fly has been reduced;
examples: LAX-IAD down to 2280 from 2288; ZRH-IAD down to 4141 from 4156;
SFOFRA down to 5679 from 5699 > not major right now, but is this a system glitch or worse?