Can you do a credit card charge back?

I'll give it a few more days to see if the feedback form elicits a response - otherwise that will certainly be an option.

Well, I don't think it's a scam, more so just TK horrible IT issues.

Have you tried to email the Boston office [email protected] ?

Great news - I got a Feedback Form response email today from TK resolving my issue. They re-arranged the seats to be together on both flights. The email said that the mix-up happened because of an aircraft change. For those running into similar issues with TK, the Feedback Form ( a bit of a misnomer, since it's not really feedback but conveying an ongoing issue) is your best bet for resolution. You get a case number once you send the form and you can track it with that number. Cold-calling customer service doesn't seem to go anywhere.

You are absolutely right about this being an IT issue. For example, the extra fees that we had paid were not fully shown on our reservation summary page before, when the seats were messed up. Once the problem was fixed, the total amount charged was also corrected. There is definitely a disconnect of some kind within the internal systems of TK.

I should have known this sounded too good to be true. Our seats on the return flight disappeared again when I checked later today. The total amount charged on the itinerary also mysteriously changed. The saga continues...

I'm flying with TK for the first time, and I'm absolutely blown away by just how bad their IT issues are. I've had very similar problems with seat reservations, and after several phone calls, I finally got through to someone competent. He explained that they have real problems with even basic things due to their IT issues, but that he could manually escalate the problem higher in order to get it resolved. It did get resolved after that, but it was astounding that the call centre couldn't fix a very simple issue.

Another thing that I find difficult to understand is that you can't just change seat selections manually. I'm used to other airlines where you can change the seat freely, but with TK, nope!

Did you take that flight already?

I have a similar question, I have a booking in November, on TK1587 (isn't it weird that it's a 4 digit flight number?) IST-FRA. It says A330-300 but when I try to select my seat, there are 7 rows of 2-2-2 but row 7 only has AB and DE. I looked at all the available seat maps and they all show only 5 rows in J for the A333....
I even checked their different A332 configs but none has 7 rows.

All I want is to avoid a windowless seat :)


https://cimg9.ibsrv.net/gimg/www.fly...993a5c9ad5.png

Almost all TK European flights have 4 digits flight No. Very normal/common.

Choose your seat during OLCI. There will be window seats to choose from. Really not an issue and nothing to waste time on now.

I'm eying an ex-IST cross Atlantic economy award ticket. I've two questions regarding booking extra legroom seats:

1. How likely is losing the paid seat with equipment swaps? Is there an intelligent system for automatic refunds? Or do I have to follow up and how would I even do so?
2. Other people mentioned most seats are available at the start of check in. Does this apply to extra legroom seats too, and I should just not worry about it until very close to flight date?

I apologise if this has already been covered , but I'm struggling to find it.

I recently booked an economy Mileage Plus award ticket (X class) from IST to ATH on TK. When I try to manage the booking (on TK website or app), I note that my MP# (I'm Platinum) is not present, and there is no way for me to enter it. Thus, it would appear that TK is unaware of my status and hence won't let me select a seat or have any checked bags without paying.

Is this normal for TK, and how can I fix the problem? Would calling TK help? Advice would be appreciated.

I think it could be this configuration.... A330

You could try choosing seats on the TK mobile app with the TK PNR that you have.
If that doesn't work, your best bet would be to fill out a Feedback Form on the TK website indicating which seats you wish to seat at so the back office could assign you seats.

The TK mobile app can find the reservation, but it cannot choose seats either. The first flight is in <24 hours and I was able to check in with United. I currently have two seats that are not together, that I want to switch to be together. I’ll see at SFO if the Turkish agents can help me there