aulrik

My biggest concern about TK is the extreme variation in quality, nothing is ever consistent there.

A couple of days ago I had a rather annoying experience: I were flying SGN-IST-CPH. At check-in in SGN I upgraded to C using miles. Didn't pay much attention, but thought everything was fine when I got BP's with seat 1A from SGN to IST and 4A from IST to CPH, and both clearly marked with "C".

SGN-IST went fine, but at the gate for the flight to CPH i was downgraded to a nice and cosy middle seat back in the plane. I asked why and the extremely arrogant gate agent said in a very loud tone (so everyone could hear it); "You have no business class ticket for this flight so you have no right to sit in that seat". I didn't want to hold up the huge line behind me, so I gave up after a few minutes of arguing.

On board the plane there were 2 pax in C (16 seats), while Y was completely packed. When I came to CPH I checked a little more closely, and it seems like I was only upgraded on SGN-IST (probably due to a misunderstanding at check-in in SGN). So ok, fair enough, I didn't have a ticket in C on the flight to Copenhagen (despite what my BP said), but come on; Flight fully booked in Y, almost empty in C, maybe the gate agent could be a little more flexible?. I know I had no rights to get the seat in C, but I'm E+, spend 30K++ USD a year on TK, but sometimes get the feeling that they don't appreciate my business at all.

elpiett

I notice that service levels are going down over time. My first flights with TK, even in Y were very good. Nice food, friendly crew. My last flights however, mix Y & C were horrible. Dirty seats, crew who disappeared behind the curtain as fast as possible, leaving the whole business unattended, no pre-landing safety check.

My mail to TK highlighting these issues got a very "sod off, we're awesome" kinda reply...

I wonder how much exactly they're paying skytrax for those hight ratings...

BuildingMyBento

I've flown with TK bunch - in J, A and Y - and have yet to experience any level of service above "Y class with a US carrier." Also, that on-board chef idea reeks of cronyism...

geirfugl

What inflight service?,there is no inflight service after the meal is served,on american airlines the FAs constantly come round with water etc. On TK,the service,in all clases ends abouth 90 mins after take of,if you want anything later you can consider yourself Lucky if they respond to your buzz. My theory is that TK flight atendants on long haul flights considers themself abowe being "waiters",they genearally come from fairly nice midle class backgrounds.

Maybe flying long haul is considered more prestigeous among the crews,they probably get better pay,bcs the FAs certainly work like galley slaves on the domestic short hauls!!!!

moeser

On my last European flights there was always a Chef on board and I appreciated it it based on service & food.She didn't overkill the Fish in the microwave so it was nice and moist.
Very attentive !

[QUOTE=geirfugl;22586681]What inflight service?,there is no inflight service after the meal is served,on american airlines the FAs constantly come round with water etc. On TK,the service,in all clases ends abouth 90 mins after take of,if you want anything later you can consider yourself Lucky if they respond to your buzz. My theory is that TK flight atendants on long haul flights considers themself abowe being "waiters",they genearally come from fairly nice midle class backgrounds.

Maybe flying long haul is considered more prestigeous among the crews,they probably get better pay,bcs the FAs certainly work like galley slaves on the domestic short hauls!!!![/QUO

On European routes the service has improved indeed.Much more attentive and proactive.

Also the presentation of the food is more becoming with the new concept.

All flights in C so I don't know about the service level in Y.

johhenrik

This is my observation as well. I have nothing to complain about. Only done one leg in Y though and all else in C.

LH4116

I did my first flight in Economy last week (or well technically my 2nd, but the first one was a redeye and I passed out right after takeoff from all the G&T's consumed in the lounge, so I never got the chance to sample the service) and it too had the new tray design.

I personally preferred the old design with the white bowls and plates, as the new tray was too dark as everything except for the main course plate was black. Food was great and the crew were efficient. They were generous with the drink refills. Unlike a certain Scandinavian Airline…

mbanderson123

We recently flew Turkish Airlines in business class from Istanbul to Capetown and return. Where do I start? Poorly trained staff who were clueless. I wanted to go to sleep and asked for a bottle of water five times. I was repeatedly told "We serve bottled water later". No problem getting a glass that can be knocked over in the middle of the night but a bottle was strictly out of the question. They tried their best on other areas but it was also clear that training and customer service aren't focused on. Both legs were overnight and the crew on the return leg insisted on stomping through the business cabin all night. I heard other passengers complain about this as well. I've flown in business class on many other airlines and have never had to deal with their flight attendants stomping around like a herd of raging elephants. On the plus side the IST lounge is spectacular and the lie-flat beds were good. I wouldn't fly them again unless I had no othe options.

geirfugl

[QUOTE=moeser;22589624]On my last European flights there was always a Chef on board and I appreciated it it based on service & food.She didn't overkill the Fish in the microwave so it was nice and moist.
Very attentive !

I am not complaining abouth the service level in European C or Y,its fine,ofcs its better in C. That a presumably trained chef is able to heat up a dish,do not impress me!!.Arguably,where the seats are the same,thats what your paying for.Im only saying that the FAs on longhauls,regardless of class,tend to retreat to the galley in order to read turkish gossip magazines after the post takeof service,newer to apear again until the pre landing service. This has been my consistent experience, in all 3 classes,and based on my knowledge of Turkish society I beleve there is some sort of sociological explanation behind this phenomenon@:-)

I could elaborate abouth career options for" half conected families" with kids who cannot make decent universities,but I will NOT !!!

BTW : Was it the curly haired,kivirsik kish,female skychef??? Dont think they have many female SCs??? Sorry,slightly OT and posibly politically incorect

Actually,Im not realy that unhappy with TK at all,I generally pay for my own,not inconsiderable travel, in all clases,and TK is CHEAP,in all clases,acrual is/was GOOD. Im not arguing with being able to travel ARN-IST-BKK-IST-ARN in C for very litle more than the others charge in Y,particularly since it gives me a free IST stopover,no way,or OSL-IST-EZE-IST-OSL in Y for 6000 NOK,thats swell. Just dont do this,hey were the worlds best airline,TK,thats totaly bulshit. TK is a very good LCC,I would however be severely pissed of if I paid full price C prices,unless ofcs I had to go to places were there are virtually no alternatives,in which case I would only be slightly P.O.

But, -I supose,for the semi war sones that TK specialises in the profit margins of doing bussines there makes the price of the airfare a very minor consideration.

bamba70

I've submitted a number of different complaints/requests 2-3 weeks ago on the TK site (using https://www4.thy.com/customercontact/?lang=en )

I've received a response to only one of these issues (and a very inadequate response) while the rest appear to have been ignored so far. This is especially infuriating as one of the issues must be resolved before a TK flight I'm supposed to fly in a few days, and has been opened via an agent in the call center.

How can TK afford to have such shameful customer support? Is there any leverage against them which doesn't involve ditching them altogether?

joorinainen

I have noticed slight improvement in their inflight service and E+ hotline service has been quite alright last few times when i have called them. I think they are slowly going in the right direction. I also think that TK offers best bang-for-the-buck ratio in the industry regardless of booking class.

One thing which they should improve is the hotel service which itself is a nice thing but the service and the execution is bad. Even though they have lately started to give better hotels to J passengers.

Daawgon

I've tried search engines and several other places, but just can't find the general TK website - does it exist, is it down/up - surely an airline can't do business without one?

starflyergold

http://bit.ly/1imJPqw

egokcen

Just completed a combined 6 hours on the phone to complete 3 upgrades with miles and E+ vouchers. Multiple phone calls with reps that had no clue. One rep booked and confirmed everything, and then a few days later I just happened to check our bookings online and found out that none of them had been done, and the system had cancelled our upgrades. One of the legs had been completely cancelled. Eventually got to a customer service rep (after 4 other reps kept transferring me to the wrong person) who was able to complete the repairs on the upgrades. A few other reps had no idea how to use the E+ vouchers.

When will they get their IT system up to current standards? It's crazy that you still can't do upgrades or seat selection online. It would keep us from having to spend hours speaking with clueless reps.

nacho

Applied for family miles since Feb this year - no reply, called 3 times was put through to CS, said, 'we'll look into it' and nothing since then!