I've submitted a number of different complaints/requests 2-3 weeks ago on the TK site (using
https://www4.thy.com/customercontact/?lang=en )
I've received a response to only one of these issues (and a very inadequate response) while the rest appear to have been ignored so far. This is especially infuriating as one of the issues must be resolved before a TK flight I'm supposed to fly in a few days, and has been opened via an agent in the call center.
How can TK afford to have such shameful customer support? Is there any leverage against them which doesn't involve ditching them altogether?