Sep 8, 2017, 8:42 am
Last edit by: flyerby
E+ members receive two upgrade vouchers per membership year that can be used as system-wide upgrades. Vouchers are not delivered to E+ status holders in physical or electronic form and only exist on the screens of TK agents.
It is advisable to call TK to verify the number of vouchers you have prior to and after the upgrade (unless you have no vouchers left).
Upgrades are done by calling TK CS or a local TK office (by phone or email).
One voucher is needed to upgrade per direction. For example, the itinerary LHR-IST-BKK will need one voucher to upgrade, and the itinerary LHR-IST-BKK-IST-LHR will need two vouchers. If an agent tells you otherwise, HUCA.
How to find itineraries with availability for a voucher upgrade?
Find an itinerary in any class in Y that has 4 seats left in J booking class on the same itinerary as the Y. To be extra cautious, you may also check the individual legs (when applicable) for 4 seats left in J booking class. For example, for the itinerary LHR-IST-BKK, check at least that LHR-IST-BKK has 4 seats left in J booking class, and in addition, check LHR-IST and IST-BKK individually too.
You can no longer check for upgrade availability without having an e-ticket number.
A relatively low-risk method of proceeding is therefore...
1) Reserve a ticket online with TK but don't pay for the ticket yet. Just put it on hold for 48 hours for free for E+ members.
2) Book an economy class ticket on the same itinerary with a reputable USA-based OTA that offers a 24-hour cooling-off / full refund period.
3) Once you have received your e-ticket number, go to Manage Booking on the TK website and check if TK has offered a business upgrade with miles for your intineray. Any segment eligible for an upgrade with miles on the website is also eligible for an upgrade with E+ vouchers.
4) Another option would be to call TK CS and ask an agent to check if the ticket in (2) is upgradeable with your vouchers. Do not upgrade this ticket; just check.
5) Once availability is confirmed for your itinerary, pay for the ticket in (1). Upon payment and ticketing, call TK CS to ask an agent to upgrade this ticket.
6) Cancel for free the ticket in (2).
Another even lower-risk method would be to skip (1) and just upgrade the ticket in (2). If unsuccessful with the E+ upgrade, you can proceed to cancel your economy ticket within the 24-hour cooling-off period. Going with this route, you would then have to be in contact with the OTA and not TK in cases of schedule change, cancellation, or IRROP, which is not usually advisable unless you really have to.
You might be asked to enter a PIN number via an automatic system to access your vouchers; this is the PIN you use to log on to your TK M&S account.
It is advisable to call TK to verify the number of vouchers you have prior to and after the upgrade (unless you have no vouchers left).
Upgrades are done by calling TK CS or a local TK office (by phone or email).
One voucher is needed to upgrade per direction. For example, the itinerary LHR-IST-BKK will need one voucher to upgrade, and the itinerary LHR-IST-BKK-IST-LHR will need two vouchers. If an agent tells you otherwise, HUCA.
How to find itineraries with availability for a voucher upgrade?
Find an itinerary in any class in Y that has 4 seats left in J booking class on the same itinerary as the Y. To be extra cautious, you may also check the individual legs (when applicable) for 4 seats left in J booking class. For example, for the itinerary LHR-IST-BKK, check at least that LHR-IST-BKK has 4 seats left in J booking class, and in addition, check LHR-IST and IST-BKK individually too.
You can no longer check for upgrade availability without having an e-ticket number.
A relatively low-risk method of proceeding is therefore...
1) Reserve a ticket online with TK but don't pay for the ticket yet. Just put it on hold for 48 hours for free for E+ members.
2) Book an economy class ticket on the same itinerary with a reputable USA-based OTA that offers a 24-hour cooling-off / full refund period.
3) Once you have received your e-ticket number, go to Manage Booking on the TK website and check if TK has offered a business upgrade with miles for your intineray. Any segment eligible for an upgrade with miles on the website is also eligible for an upgrade with E+ vouchers.
4) Another option would be to call TK CS and ask an agent to check if the ticket in (2) is upgradeable with your vouchers. Do not upgrade this ticket; just check.
5) Once availability is confirmed for your itinerary, pay for the ticket in (1). Upon payment and ticketing, call TK CS to ask an agent to upgrade this ticket.
6) Cancel for free the ticket in (2).
Another even lower-risk method would be to skip (1) and just upgrade the ticket in (2). If unsuccessful with the E+ upgrade, you can proceed to cancel your economy ticket within the 24-hour cooling-off period. Going with this route, you would then have to be in contact with the OTA and not TK in cases of schedule change, cancellation, or IRROP, which is not usually advisable unless you really have to.
You might be asked to enter a PIN number via an automatic system to access your vouchers; this is the PIN you use to log on to your TK M&S account.
Elite Plus upgrade voucher
Jun 18, 2018, 8:16 am
#391
Join Date: Sep 2017
Programs: TK E+, RJ S, AZ E
Posts: 1,869
Booking class doesn’t really matter here but the RT leg ticket type (fare rules). You should buy a flexible RT leg. Take into consideration that you may encounter problems to make changes if your free voucher expires.
Jun 20, 2018, 7:23 am
#392
Join Date: Sep 2017
Programs: TK E+, RJ S, AZ E
Posts: 1,869
There was J availability so I was easily able to exchange my miles upgrade with E+ free upgrade voucher. I did have to pay $25 to redeposit my miles.
Jun 20, 2018, 10:07 am
#393
Join Date: Jan 2008
Programs: TK Elite+, DL Plat, Bonvoy Gold, IHG Spire, IC Ambassador, Hilton Gold
Posts: 186
Jun 21, 2018, 7:03 am
#394
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,047
Also, even if your Y ticket is flexible, that doesn't mean your J upgrade automatically applies to the new date...
Jun 21, 2018, 7:40 am
#395
Join Date: Sep 2017
Programs: TK E+, RJ S, AZ E
Posts: 1,869
Jun 21, 2018, 2:04 pm
#396
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,047
Jun 23, 2018, 10:41 am
#398
Join Date: Dec 2011
Location: DTW
Programs: TK E+, WY, Radisson R
Posts: 2,360
Depending on the route/segment, it may be as difficult to get J these days as capacity-controlled business class award fares (I). I wouldn't count on having the options/luxury to change my ticket later.
I'm having difficulty redeeming my vouchers out of Toronto/Montreal to Europe and Asia, you almost have to book 1 year ahead to get the days you want to upgrade, and it looks like only YYZ/YUL-IST have J seats consistently, the rest of European cities all start with K at the moment.
I redeemed with miles recently for capacity controlled award business and TK only had 1 seat for it, the rest would require a lot more miles.
I'm having difficulty redeeming my vouchers out of Toronto/Montreal to Europe and Asia, you almost have to book 1 year ahead to get the days you want to upgrade, and it looks like only YYZ/YUL-IST have J seats consistently, the rest of European cities all start with K at the moment.
I redeemed with miles recently for capacity controlled award business and TK only had 1 seat for it, the rest would require a lot more miles.
Jun 23, 2018, 10:08 pm
#399
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
Upgrades
- If a passenger pays to upgrade at any stage in the journey, then they’re travelling in the higher class.
- The same applies to free upgrades if there’s an element of entitlement or priority not enjoyed by other standard class passengers. For example ‘perks’ enjoyed by airline employees.
- A passenger remains in standard class if they get a free upgrade but has no expectation of, or entitlement to one.
If you have a 24H break in Istanbul (generally) you don't face a supplement.
Though to be 100% accurate, the airline has to pay the tax: but they are 99.9% likely to pass it on to you
Jul 4, 2018, 4:09 pm
#400
Join Date: Dec 2011
Location: DTW
Programs: TK E+, WY, Radisson R
Posts: 2,360
Redeemed my vouchers at Montreal office during my holiday here.
It's been a challenge upgrading to/from Canada, I'm booking 10 months ahead and already missed out Sat out of Toronto (had to fly on Friday connecting at YUL instead).
The office supervisor recommends booking/upgrading as soon as you know your travel plans, J availability is scare these days.
It's been a challenge upgrading to/from Canada, I'm booking 10 months ahead and already missed out Sat out of Toronto (had to fly on Friday connecting at YUL instead).
The office supervisor recommends booking/upgrading as soon as you know your travel plans, J availability is scare these days.
Jul 4, 2018, 4:30 pm
#401
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
Redeemed my vouchers at Montreal office during my holiday here.
It's been a challenge upgrading to/from Canada, I'm booking 10 months ahead and already missed out Sat out of Toronto (had to fly on Friday connecting at YUL instead).
The office supervisor recommends booking/upgrading as soon as you know your travel plans, J availability is scare these days.
It's been a challenge upgrading to/from Canada, I'm booking 10 months ahead and already missed out Sat out of Toronto (had to fly on Friday connecting at YUL instead).
The office supervisor recommends booking/upgrading as soon as you know your travel plans, J availability is scare these days.
I've never use my vouchers before - as there is no sign of them on my membership page i simply forget about them. But this is the year things will change ....
As my membership year ends 31 July, I wanted to check that the vouchers run on membership years, rather than calendar years, so that if i use the two available now, I'll have another two up for use from August.
So I called the THY call centre we love to love.
The agent was out of his depth. swore blind the vouchers were calendar years jobs, but a colleague put him right. He was going to call me back after confirming the membership year with a manager, and he would find out when new vouchers should be issued.
Just as well I didn't hold my breath: no call.
He DID say something interesting though: seems they are waiting for some new software which will give them the ability to answer tricky questions like mine. hmmmm
I know I ahould call again (and again) until i get a switched on agent - or an agent with expertise in the area I need help. But life's too short for all that - easier to ask our forum if we are sure about the membership year thing, and when new vouchers are credited to accounts.
Over to you, forum gurus..
Jul 4, 2018, 5:19 pm
#402
Join Date: Dec 2011
Location: DTW
Programs: TK E+, WY, Radisson R
Posts: 2,360
The vouchers expire at the end of each membership year, be sure to redeem them by July 29th just to be safe.
This is the reason I try yo do it at the office where supervisors know exactly what to do, even when they're unsure they call back Istanbul to double check.
This is the reason I try yo do it at the office where supervisors know exactly what to do, even when they're unsure they call back Istanbul to double check.
Jul 16, 2018, 11:32 am
#403
Original Poster
Join Date: Jan 2006
Location: RIX
Programs: SAS Lifetime Gold, HHonors Lifetime Diamond, TK*G Elite+, airBaltic VIP, Sixt Plat, Hertz Gold
Posts: 1,079
Changeability of an upgraded flight
Has anyone done any changes to an upgraded ticket?
I happen to have an economy class booking that can be changed for EUR 100 which was upgraded using E+ vouchers. I called M&S and asked about a possibility to change outbound flight. They told me that in order to make a change, the upgraded ticket needs to be downgraded to economy, then changed and after that I can try to upgrade it to J. Agent said it's risky. I believe this is not a viable option as I used my last year's vouchers and they will most likely disappear even if credited back.
I happen to have an economy class booking that can be changed for EUR 100 which was upgraded using E+ vouchers. I called M&S and asked about a possibility to change outbound flight. They told me that in order to make a change, the upgraded ticket needs to be downgraded to economy, then changed and after that I can try to upgrade it to J. Agent said it's risky. I believe this is not a viable option as I used my last year's vouchers and they will most likely disappear even if credited back.
Jul 16, 2018, 6:52 pm
#404
Join Date: Sep 2017
Programs: TK E+, RJ S, AZ E
Posts: 1,869
Has anyone done any changes to an upgraded ticket?
I happen to have an economy class booking that can be changed for EUR 100 which was upgraded using E+ vouchers. I called M&S and asked about a possibility to change outbound flight. They told me that in order to make a change, the upgraded ticket needs to be downgraded to economy, then changed and after that I can try to upgrade it to J. Agent said it's risky. I believe this is not a viable option as I used my last year's vouchers and they will most likely disappear even if credited back.
I happen to have an economy class booking that can be changed for EUR 100 which was upgraded using E+ vouchers. I called M&S and asked about a possibility to change outbound flight. They told me that in order to make a change, the upgraded ticket needs to be downgraded to economy, then changed and after that I can try to upgrade it to J. Agent said it's risky. I believe this is not a viable option as I used my last year's vouchers and they will most likely disappear even if credited back.
After the validity period, you may still make changes to the upgraded flight and pay change fee (based on economy fares), if the segment(s) doesn't change.
For example, if you originally had economy ticket YYZ-IST-XXX but with only YYZ-IST upgraded, and you make change and reroute to YYZ-IST-ZZZ, you can carry over your upgrade to YYZ-IST-ZZZ with YYZ-IST upgraded, provided the new flight has J available. You only pay ticket change fee (including repricing of fares), don't need to pay $25 fee for miles/voucher re-deposit, which in this case the voucher would be useless, this is call Upgrade Carryover.
I know this is very confusing and recommend getting this done at ticket office, rather than over the phone where someone can potentially ruin your ticket (ie cancelling your original flight/voucher/miles with no way of recovering it).
See my post here back in June 2017.
For example, if you originally had economy ticket YYZ-IST-XXX but with only YYZ-IST upgraded, and you make change and reroute to YYZ-IST-ZZZ, you can carry over your upgrade to YYZ-IST-ZZZ with YYZ-IST upgraded, provided the new flight has J available. You only pay ticket change fee (including repricing of fares), don't need to pay $25 fee for miles/voucher re-deposit, which in this case the voucher would be useless, this is call Upgrade Carryover.
I know this is very confusing and recommend getting this done at ticket office, rather than over the phone where someone can potentially ruin your ticket (ie cancelling your original flight/voucher/miles with no way of recovering it).
See my post here back in June 2017.
Jul 18, 2018, 2:20 am
#405
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
So ..... to change a ticket already upgraded with an e-voucher, paying only the underlying change fee, you'd need to align flights with the same Y availability as the original plus J availability for those flights, to enable the upgrade to stick.
And then find an agent to handle it
good luck with all that!
And then find an agent to handle it
good luck with all that!