Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Apr 9, 2019, 9:46 pm
Join Date: Aug 2018
Programs: SkyPesos -> MVP Gold 100K
Posts: 680
Is anyone familiar with having NEXUS with TN status? Will be applying for TN-1 at YYZ to work in US, which to my understanding basically involves applying with the customs officer after you get through security. But once you get admitted, you can't go back to the NEXUS office which is pre-security and tell them about your visa status change. Can the CBP officer handle updating that if you present your passport and your NEXUS card?
Also, I never actually use the NEXUS card for entering US or Canada, I just have it for Global Entry and TSA Pre and I use my passport as normal. Is it okay to just keep using Global Entry kiosks with TN-1 status? Any special procedures upon leaving and re-entering the US?
Also, I never actually use the NEXUS card for entering US or Canada, I just have it for Global Entry and TSA Pre and I use my passport as normal. Is it okay to just keep using Global Entry kiosks with TN-1 status? Any special procedures upon leaving and re-entering the US?
Yes, you can use Global Entry kiosks with TN status, once you visit an enrollment center to update your visa, a third option will show up on kiosk screen for TN visa. If you have not visited an enrollment center, do NOT use GE, do NOT select 'other visa status', you will risk getting your Nexus revoked for not updating your TN status.
Apr 9, 2019, 9:58 pm
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,469
No, Nexus visa updates have to be done at enrollment center, CBP officer will not know how to handle it for you. You'll be admitted after getting TN visa approved, and you'll have to visit an enrollment center another time, no appointment needed.
Yes, you can use Global Entry kiosks with TN status, once you visit an enrollment center to update your visa, a third option will show up on kiosk screen for TN visa. If you have not visited an enrollment center, do NOT use GE, do NOT select 'other visa status', you will risk getting your Nexus revoked for not updating your TN status.
Yes, you can use Global Entry kiosks with TN status, once you visit an enrollment center to update your visa, a third option will show up on kiosk screen for TN visa. If you have not visited an enrollment center, do NOT use GE, do NOT select 'other visa status', you will risk getting your Nexus revoked for not updating your TN status.
Apr 10, 2019, 10:16 am
Join Date: Sep 2012
Posts: 139
The kiosks ask about food, and if you say yes will put a notation on your receipt (much like the US Global Entry kiosks do). The officer at the exit will probably ask you what the food is and may send you to secondary.
(That's what happened last time I flew into YUL, last year.)
(That's what happened last time I flew into YUL, last year.)
i meant was hesitant not wasn’t - typo
Last edited by YULJetSet; Apr 10, 2019 at 10:17 am Reason: Typo
Apr 10, 2019, 8:32 pm
Join Date: Nov 2009
Programs: DL PM 1MM
Posts: 3,440
You should visit a Global Entry enrollment center. There are GE enrollment centers throughout the US - any GE center can handle this update for you.
Apr 11, 2019, 6:29 am
Join Date: Nov 2013
Location: PHL
Programs: AA - Plat, HHonors - Diamond, IHG - Plat, Marriott - Gold, National - Exec, Amtrak - Select, NEXUS
Posts: 1,075
NEXUS members must go to a NEXUS Enrollment Center (or is it Centre if you go to one in Canada?) for anything program related. No ifs, ands, or buts.
Apr 14, 2019, 12:35 am
Join Date: Nov 2016
Location: SFO
Programs: Hilton Diamond, Marriott Gold, IHG Plat
Posts: 756
I got my Nexus card last year. I remember one of the Canadian agents saying that if I brought in my birth certificate to the enrollment center any time at a later date, they could scan it into my file and the nexus card would not expire or something. My memory might be wrong, so wondering if anyone knows anything about this.
Apr 14, 2019, 5:44 am
Join Date: Nov 2013
Location: PHL
Programs: AA - Plat, HHonors - Diamond, IHG - Plat, Marriott - Gold, National - Exec, Amtrak - Select, NEXUS
Posts: 1,075
I got my Nexus card last year. I remember one of the Canadian agents saying that if I brought in my birth certificate to the enrollment center any time at a later date, they could scan it into my file and the nexus card would not expire or something. My memory might be wrong, so wondering if anyone knows anything about this.
Apr 14, 2019, 10:04 am
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
I got my Nexus card last year. I remember one of the Canadian agents saying that if I brought in my birth certificate to the enrollment center any time at a later date, they could scan it into my file and the nexus card would not expire or something. My memory might be wrong, so wondering if anyone knows anything about this.
Mark your calendar to renew 364 days before expiration.
Apr 14, 2019, 12:23 pm
Join Date: Nov 2016
Location: SFO
Programs: Hilton Diamond, Marriott Gold, IHG Plat
Posts: 756
Apr 17, 2019, 12:32 pm
Join Date: Apr 2019
Posts: 1
Niagara Falls Enrollment Center
I have Nexua interview @ the Niagara Falls Enrollment Center. I would like to please know which items will they allow me to bring in? Example my suitcase, suitbag, carry-on bag or cellphone etc?
Apr 20, 2019, 5:49 pm
Join Date: Oct 2015
Location: Warsaw,IN
Posts: 33
Can someone help me with their experiences? I had applied for Nexus and got conditionally approved but never got an email for the conditional approval. I found out about the approval when I was curiously checking for my application status. The same happened even after my Nexus interview, again never got an email for the approval but found out the approval after logging to my account Was able to see the approval letter.
why am I not getting approval updates through my email? Has anyone gone through a similar situation?
Thank you
why am I not getting approval updates through my email? Has anyone gone through a similar situation?
Thank you
Apr 20, 2019, 6:30 pm
Join Date: Oct 2013
Programs: DL PM
Posts: 700
Can someone help me with their experiences? I had applied for Nexus and got conditionally approved but never got an email for the conditional approval. I found out about the approval when I was curiously checking for my application status. The same happened even after my Nexus interview, again never got an email for the approval but found out the approval after logging to my account Was able to see the approval letter.
why am I not getting approval updates through my email? Has anyone gone through a similar situation?
Thank you
why am I not getting approval updates through my email? Has anyone gone through a similar situation?
Thank you
Apr 20, 2019, 6:49 pm
Join Date: Oct 2015
Location: Warsaw,IN
Posts: 33
Apr 21, 2019, 8:16 pm
Join Date: Apr 2002
Location: +61
Programs: SQ*PPS, QF-WP1 & LTG, VA-Gold, Marriott*LTT, Hilton*Gold, Accor*Platinum
Posts: 5,735
Apr 22, 2019, 8:38 am
Join Date: Nov 2018
Location: JFK/BOS
Programs: Emirates,NEXUS
Posts: 29
My First NEXUS Experience
Just did a round trip Hartford-Montreal...entered Canada from Derby Line,VT (I-91) and returned via the I-87 Station (can't recall the town).Going up the Canadian official asked me several question...questions that were routinely asked of me before I got the card. IOW,entry into Canada was no more,or less,difficult than it's been in the past.But coming home (I'm a US citizen) the US Customs agent asked me if I had anything to declare,I said "no",and he let me through.The exchange took no more than 10 seconds.
I'm wondering if my encounter with the Canadian official is typical for US citizen NEXUS Card holders.
I'm wondering if my encounter with the Canadian official is typical for US citizen NEXUS Card holders.