Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
May 27, 2019, 3:27 pm
Join Date: Mar 2019
Posts: 26
Yes being a Nexus holder as an Indian citizen and Canadian PR, I was specifically told during my interview to always have my Indian passport and Canadian PR card with me all the time while travelling (includes land borders aswell).
May 27, 2019, 4:27 pm
Join Date: Jun 2014
Programs: EY
Posts: 853
Paper Applications are no longer accepted
Per the main page of the CBSA Nexus page, updated May 19:
In an effort to modernize the application process, the CBSA no longer offers paper application forms for the NEXUS program. Please apply online
If you have completed and mailed in a paper application, the Canadian Processing Centres will accept and process your application.
If it has been more than three months since you completed and mailed in a paper application and you have not received a notice advising you that your application has been processed, please contact one of the Canadian Processing Centres.
https://www.cbsa-asfc.gc.ca/prog/nexus/application-demande-eng.html
In an effort to modernize the application process, the CBSA no longer offers paper application forms for the NEXUS program. Please apply online
If you have completed and mailed in a paper application, the Canadian Processing Centres will accept and process your application.
If it has been more than three months since you completed and mailed in a paper application and you have not received a notice advising you that your application has been processed, please contact one of the Canadian Processing Centres.
https://www.cbsa-asfc.gc.ca/prog/nexus/application-demande-eng.html
May 28, 2019, 6:42 am
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
I apologise if this was asked before, but I just updated my DL on the CBP portal. Do I have to shuffle into a NEXUS office in Canada to do the same?
May 28, 2019, 6:53 am
Join Date: Nov 2009
Programs: DL PM 1MM
Posts: 3,441
Jun 11, 2019, 12:11 am
Join Date: Feb 2019
Posts: 138
Hi There,
I got my NEXUS status/card when a couple of years ago while on H1B. Now I'm returning to Toronto for a short stay at the end of August to activate my H1B Extension (because I traveled during my application for extension, I have to recross the border on the new paperwork). Can I visit the enrollment center at YYZ to update my information with my H1B extension, or will I have to revisit an enrollment center after it's activated by CBP?
If i have to revisit after the activation, can this be done at the Global Entry office at SFO? Or does it have to be a NEXUS office?
Or am I better off just spending a day during my visit to Toronto driving to the border at Fort Erie to activate my H1B extension and then updating my NEXUS upon recrossing the Canadian border?
I got my NEXUS status/card when a couple of years ago while on H1B. Now I'm returning to Toronto for a short stay at the end of August to activate my H1B Extension (because I traveled during my application for extension, I have to recross the border on the new paperwork). Can I visit the enrollment center at YYZ to update my information with my H1B extension, or will I have to revisit an enrollment center after it's activated by CBP?
If i have to revisit after the activation, can this be done at the Global Entry office at SFO? Or does it have to be a NEXUS office?
Or am I better off just spending a day during my visit to Toronto driving to the border at Fort Erie to activate my H1B extension and then updating my NEXUS upon recrossing the Canadian border?
Jun 27, 2019, 8:52 pm
Join Date: Nov 2018
Posts: 6
Do I need to call/go into a NEXUS office to notify them of a new job?
Jun 29, 2019, 8:19 pm
Join Date: Nov 2009
Programs: DL PM 1MM
Posts: 3,441
Actually, it depends. If the change to employment affects Nexus eligibility, you must report to a Nexus Enrollment Center.
CBSA Nexus Updates to personal information
NEXUS
Updates to personal information
NEXUS members can access the Trusted Traveler Programs (TTP) System to update a mailing address change and passport information that is already on file.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
NEXUS members must report to an Enrolment Centre to update or change other information including:
On occasion, NEXUS will need to contact you regarding program changes. Therefore, please ensure that NEXUS always has your current contact information on file.
CBSA Nexus Updates to personal information
NEXUS
Updates to personal information
NEXUS members can access the Trusted Traveler Programs (TTP) System to update a mailing address change and passport information that is already on file.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
NEXUS members must report to an Enrolment Centre to update or change other information including:
- Legal name changes
- Changes to citizenship documents
- Changes to permanent resident card information
- Changes to naturalization certificates
- Changes to work visas or study permit information
- Changes to employment information if the change affects your eligibility to the program
- Change to residential address only if the change affects your eligibility to the program
- Changes to legal custody and legal guardian status or jurisdiction (for all NEXUS members under 18)
- Changes that could affect your NEXUS membership such as an arrest, a criminal charge, a conviction or a customs or immigration violation in Canada or the United States
- Purpose of travel changes (business/pleasure/school, etc)
On occasion, NEXUS will need to contact you regarding program changes. Therefore, please ensure that NEXUS always has your current contact information on file.
Jun 30, 2019, 6:24 pm
Join Date: Apr 2002
Location: +61
Programs: SQ*PPS, QF-WP1 & LTG, VA-Gold, Marriott*LTT, Hilton*Gold, Accor*Platinum
Posts: 5,735
How would changing residential address affect eligibility to the program?
Jun 30, 2019, 8:33 pm
Join Date: Nov 2009
Location: LAS/GRU/DUB
Programs: Amex, JPMR, Nexus
Posts: 365
Jul 1, 2019, 6:38 pm
Join Date: Sep 2017
Posts: 40
I am in a unique situation. I have held TN status for employer A and was recently approved for a new TN for employer B. I will be leaving employer A but have business travel before I go. When I return, can I still use GE to enter? I'm afraid the CBP officer inadvertently invalidated my Employer A TN in the system (he began to cross out Employer A Stamps before asking me if I was still working there). Both TNs and i94s should still be valid. Thanks.
Jul 2, 2019, 2:04 am
Join Date: Apr 2002
Location: +61
Programs: SQ*PPS, QF-WP1 & LTG, VA-Gold, Marriott*LTT, Hilton*Gold, Accor*Platinum
Posts: 5,735
I am in a unique situation. I have held TN status for employer A and was recently approved for a new TN for employer B. I will be leaving employer A but have business travel before I go. When I return, can I still use GE to enter? I'm afraid the CBP officer inadvertently invalidated my Employer A TN in the system (he began to cross out Employer A Stamps before asking me if I was still working there). Both TNs and i94s should still be valid. Thanks.
Jul 10, 2019, 2:21 pm
Join Date: Dec 2014
Posts: 33
Hi,
I will be travelling with my family and are all Nexus Member. We have a connection in PHL from an international airport. My son and daughter don't have their fingerprint on file. Could we use the Global Entry Kiok using our Nexus membership. I'm a bit confused since I found that information on the CBP website:https://help.cbp.gov/app/answers/det...lobal-entry%3F.
'm a NEXUS/SENTRI member. How do I use Global Entry
If you are enrolled in NEXUS and CBP has your fingerprints and passport information on file, you will automatically be able to use Global Entry kiosks. If you do not have passport information or fingerprints on file, you must go to a Trusted Traveler enrollment center (Global Entry, NEXUS, or SENTRI) to supply this information.
If we can use the kiosk, do I scan all the passport together?
Thanks,
I will be travelling with my family and are all Nexus Member. We have a connection in PHL from an international airport. My son and daughter don't have their fingerprint on file. Could we use the Global Entry Kiok using our Nexus membership. I'm a bit confused since I found that information on the CBP website:https://help.cbp.gov/app/answers/det...lobal-entry%3F.
'm a NEXUS/SENTRI member. How do I use Global Entry
If you are enrolled in NEXUS and CBP has your fingerprints and passport information on file, you will automatically be able to use Global Entry kiosks. If you do not have passport information or fingerprints on file, you must go to a Trusted Traveler enrollment center (Global Entry, NEXUS, or SENTRI) to supply this information.
If we can use the kiosk, do I scan all the passport together?
Thanks,
Last edited by domtarlsq; Jul 10, 2019 at 2:30 pm
Jul 10, 2019, 3:42 pm
Join Date: Nov 2009
Location: LAS/GRU/DUB
Programs: Amex, JPMR, Nexus
Posts: 365
The GE kiosk requires fingerprints on file. If your children don’t have them, they can’t use the kiosk but you can all use the special services desk nearby.
Jul 10, 2019, 3:53 pm
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,674
Hello @domtarlsq,
You cannot use the Global Entry kiosk unless the CBP has your fingerprints on file.
Each passenger scans their own passport. They then verify their name and flight information. At that point, they are instructed to scan their fingerprints. After the fingerprints are matched, the customs declaration is completed on the screen, a photo is taken and the receipt, which is generally used to exit the immigration and customs inspection area, is printed.
This procedure must be repeated for each person in your party.
You cannot use the Global Entry kiosk unless the CBP has your fingerprints on file.
Each passenger scans their own passport. They then verify their name and flight information. At that point, they are instructed to scan their fingerprints. After the fingerprints are matched, the customs declaration is completed on the screen, a photo is taken and the receipt, which is generally used to exit the immigration and customs inspection area, is printed.
This procedure must be repeated for each person in your party.