FlyerTalk Forums

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Trusted Travelers (https://www.flyertalk.com/forum/trusted-travelers-732/)
-   -   Archived: The NEXUS Information Thread (https://www.flyertalk.com/forum/trusted-travelers/760859-archived-nexus-information-thread.html)

IluvSQ Sep 28, 2017 9:27 am

As per CBSA website, updates to passport information can be handled on GOES.
Quote:
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.

I went into YYZ Enrollment centre today for interview for APEC/ABTC card. Although this
was quickly approved, the CBSA officer took me to task for not having come in person
to update my passport information when I received a new passport last year.
Despite this information on the web site, and despite having updated my info on GOES,
and despite having used NEXUS at least half a dozen times since getting the new passport, she told me the GOES update only works for the USA, and that passport
renewals must be done in person. What gives?

txviking Sep 28, 2017 9:59 am


Originally Posted by IluvSQ (Post 28869330)
As per CBSA website, updates to passport information can be handled on GOES.
Quote:
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.

I went into YYZ Enrollment centre today for interview for APEC/ABTC card. Although this
was quickly approved, the CBSA officer took me to task for not having come in person
to update my passport information when I received a new passport last year.
Despite this information on the web site, and despite having updated my info on GOES,
and despite having used NEXUS at least half a dozen times since getting the new passport, she told me the GOES update only works for the USA, and that passport
renewals must be done in person. What gives?

There is inconsistency between one or more of the following:

- The information provided on the CBSA web site
- The information provided to CBSA agents in internal training
- The policy CBSA agents enforce against members, whether according to or contrary to their training
- The information CBP provides to customers about CBSA not receiving updates from GOES

This has been a long-standing problem, and has been discussed dozens and dozens of times in this thread. It seems to be a CBSA-specific problems, insofar as CBP does not appear to have the same issues.

The one beacon of hope is that CBP GOES is being replaced by a new system on October 1st. Hopefully, this new system will update both CBP and CBSA records automatically – and hopefully CBSA will be retrained to no longer require in-office visits. But neither of those hopes has been officially confirmed.

surreycrv Sep 29, 2017 9:32 am

The need update docs in person is obviously not a training issue. If the cbsa officer viewed on his/her terminal that a passport is not current, it is what it is. Retraining will not change the status on the system.

That has been the position those in this thread who agree with me has been, better to be safe than sorry and walk in to update docs. Now once those GOES updates do indeed change the status, on their system, then I'll accept that GOES does indeed go to the cbsa. But as of now it does not.

seawolf Sep 29, 2017 10:53 am

There is nothing to be safe than sorry for. If NEXUS member has an expired passport and only need to update with new passport number/expiry date (no change to name/gender/citizenship etc), updating in GOES fulfills that member's responsibility. CBSA's inability to receive updates from GOES is their problem.

yams Sep 30, 2017 9:23 am

My family of 7 plans to go up to Canada via Peach Arch for a wedding. The cars going up to CAN are split 3 and 4 people each.

We all have NEXUS.

Coming back to the USA, due to work obligations some people need to return earlier, so the cars will be split differently, 2 and 5.

Will this be an issue at the border? Mainly, the number of people in the car is different entering/exiting CAN in the NEXUS lane?

iamflyer Sep 30, 2017 10:20 am

No issue at all

1KChinito Sep 30, 2017 12:09 pm


Originally Posted by yams (Post 28877301)
My family of 7 plans to go up to Canada via Peach Arch for a wedding. The cars going up to CAN are split 3 and 4 people each.

We all have NEXUS.

Coming back to the USA, due to work obligations some people need to return earlier, so the cars will be split differently, 2 and 5.

Will this be an issue at the border? Mainly, the number of people in the car is different entering/exiting CAN in the NEXUS lane?

As iamflyer indicated, there should not be an issue at all. Border officer is only interested in knowing everyone in the car is a NEXUS member going north to Canada and NEXUS or Global Entry traveling south back into the U.S.

yams Sep 30, 2017 12:27 pm

Thanks guys!

MissJ Sep 30, 2017 10:53 pm

I'm in a bit of a pickle.

Going to Canada in one week. I am a US passport holder with Nexus.

But, I just found out that I need to go out of the country in 4 weeks and will need my passport. But, my passport expires in 6 months. I was just about to send it in for renewal.

I'll only have about 4 months of validity left when I fly out to go to the UK and Sweden. Will I be okay to not renew before I leave?

Or... can I go ahead and send it off this week so I'll have my new passport before I leave? Only thing is, I'll need to go into and out of Canada by car while it's out there somewhere in the renewal processing queue.

Ugh. No idea what to to other than wait, then go to Atlanta to get a rush renewal right after I get back from Canada. Or will the UK and Sweden let me in? Both Delta and AA mention needing six months of validity to fly. Is this something they enforce or just a general info point they give travelers?

TWA884 Sep 30, 2017 11:26 pm

Moderator's Note
 

Originally Posted by MissJ (Post 28879252)
Or will the UK and Sweden let me in? Both Delta and AA mention needing six months of validity to fly.

This is not the thread to discuss this subject question, however, according to the US State Department website, no minimum passport validity is required for U.S. citizens entering the United Kingdom but your passport should be valid for at least six months beyond your planned period of stay in Sweden.

According to the Current US passport wait? thread in the USA forum, the current turnaround time for renewing a US passport by mail is approximately three weeks.

Please continue the discussion of passport validity requirements for the UK and Sweden in the U.K. and Ireland and Nordic Region forums respectively.

Thank you,

TWA884
Travel Safety/Security co-moderator

MissJ Sep 30, 2017 11:57 pm

Well my real question and why I posted here is can my passport be in renewal process while I'm in Canada using Nexus.

I'd like to just mail it out Monday, but will Nexus and the US passport system be out of sync? The rest is just my rambling of the top of my head, but I really just want to know what to do about using Nexus next week.

greglvnv Oct 1, 2017 1:53 am


Originally Posted by MissJ (Post 28879376)
Well my real question and why I posted here is can my passport be in renewal process while I'm in Canada using Nexus.

I'd like to just mail it out Monday, but will Nexus and the US passport system be out of sync? The rest is just my rambling of the top of my head, but I really just want to know what to do about using Nexus next week.

You are fine using just Nexus, especially that you indicated that you will be driving in and out of Canada. Also, regarding your passport, why don't you stop by a Passport Agency and just get it renewed there instead of speculate with all the other scenarios?

MissJ Oct 1, 2017 8:39 am

Yeah, I was just looking at my schedule to see if I could head to Atlanta for a day to get it done. Probably the best idea to be safe.

So Nexus still works even if my passport gets renewed and has a different number? Is Nexus somehow independent?

seawolf Oct 1, 2017 9:19 am

Ideally you should keep NEXUS profile updated with most current passport information.

Generally speaking you should be ok. It would be useful if you provide details as to when do you intent to return from Canada, when do you depart to/from Europe.

AA/DL website list a conservative 6 months to avoid any possibility of trouble at check in but your passport need to be valid for only 3 months beyond the date you depart from Europe.

surreycrv Oct 1, 2017 9:21 am


Originally Posted by seawolf (Post 28874060)
There is nothing to be safe than sorry for. If NEXUS member has an expired passport and only need to update with new passport number/expiry date (no change to name/gender/citizenship etc), updating in GOES fulfills that member's responsibility. CBSA's inability to receive updates from GOES is their problem.

Yet just about all you posted is simply not true. It has been shown, repeatedly to not be true. NEXUS is a 2 country program. GOES is a 1 country portal that does not always.transmit its information to the other country. All it takes is 1 time for my statement to be true, and as there are actual documented cases where your commentary are proved incorrect, then your blanket statement is factually wrong.

<deleted>.


All times are GMT -6. The time now is 1:39 pm.


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.