Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Jun 16, 2015, 10:28 am
#9301
Join Date: Sep 2014
Posts: 8
I remember someone else asking many many pages back. Basically, no. You'll have to wait.
The general experience is that you'll get it in 7 days more or less. Wifey and I received them in 8 and 7 days respectively. This includes the weekend.
So long as you receive the confirmation email that the application has been approved shortly after leaving the interview you'll most likely get the card before you leave for your trip.
The general experience is that you'll get it in 7 days more or less. Wifey and I received them in 8 and 7 days respectively. This includes the weekend.
So long as you receive the confirmation email that the application has been approved shortly after leaving the interview you'll most likely get the card before you leave for your trip.
Jun 17, 2015, 5:03 pm
#9303
Join Date: Jun 2015
Location: syracuse NY
Programs: AA, Jet Blue, Unitedd, Delta, Hilton, Marriot
Posts: 9
Prescription medications
I had my Iris scan, fingerprints and interview yesterday at Buffalo/Ft. Erie.
Things went very quickly, it was a surprisingly pleasant experience.
However, one of the comments by the US Customs Officers has been stuck in my head. He said that prescription medications cannot put in a medication bar (compartments for each day of the week) unless you have paper prescription copies to back up the pills.
I was taken aback, First, I have never had a medication bar questioned or even looked at by customs. Second, what a pain that is going to be to get paper prescriptions, if this is ever enforced.
He then said, "well, you can just bring the meds, still in their pharmacy bottle with the info on the bottle. Then put the pills in the med bar when you reach your destination."
I guess option #2 is the least painful option, if you need to travel with medications.
Has anyone had any problems, or been questioned about having pills without their corresponding prescriptions?
Things went very quickly, it was a surprisingly pleasant experience.
However, one of the comments by the US Customs Officers has been stuck in my head. He said that prescription medications cannot put in a medication bar (compartments for each day of the week) unless you have paper prescription copies to back up the pills.
I was taken aback, First, I have never had a medication bar questioned or even looked at by customs. Second, what a pain that is going to be to get paper prescriptions, if this is ever enforced.
He then said, "well, you can just bring the meds, still in their pharmacy bottle with the info on the bottle. Then put the pills in the med bar when you reach your destination."
I guess option #2 is the least painful option, if you need to travel with medications.
Has anyone had any problems, or been questioned about having pills without their corresponding prescriptions?
Jun 17, 2015, 10:15 pm
#9304
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
I have Nexus cards for myself and my wife, son but going to interview for my second son tomorrow. I was wondering if there was anyway to speed up receiving the card, it says 8-10 days (business or just day?) I don't remember how long my card took last time.
Could I pay an expedited fee or something to get it faster? We're travelling end of the month and I'm afraid I won't be able to get it in time and can't use the Nexus program.
Could I pay an expedited fee or something to get it faster? We're travelling end of the month and I'm afraid I won't be able to get it in time and can't use the Nexus program.
Jun 17, 2015, 10:26 pm
#9305
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
I had my Iris scan, fingerprints and interview yesterday at Buffalo/Ft. Erie.
Things went very quickly, it was a surprisingly pleasant experience.
However, one of the comments by the US Customs Officers has been stuck in my head. He said that prescription medications cannot put in a medication bar (compartments for each day of the week) unless you have paper prescription copies to back up the pills.
I was taken aback, First, I have never had a medication bar questioned or even looked at by customs. Second, what a pain that is going to be to get paper prescriptions, if this is ever enforced.
He then said, "well, you can just bring the meds, still in their pharmacy bottle with the info on the bottle. Then put the pills in the med bar when you reach your destination."
I guess option #2 is the least painful option, if you need to travel with medications.
Has anyone had any problems, or been questioned about having pills without their corresponding prescriptions?
Things went very quickly, it was a surprisingly pleasant experience.
However, one of the comments by the US Customs Officers has been stuck in my head. He said that prescription medications cannot put in a medication bar (compartments for each day of the week) unless you have paper prescription copies to back up the pills.
I was taken aback, First, I have never had a medication bar questioned or even looked at by customs. Second, what a pain that is going to be to get paper prescriptions, if this is ever enforced.
He then said, "well, you can just bring the meds, still in their pharmacy bottle with the info on the bottle. Then put the pills in the med bar when you reach your destination."
I guess option #2 is the least painful option, if you need to travel with medications.
Has anyone had any problems, or been questioned about having pills without their corresponding prescriptions?
I don't even know if you'd want to bring in over-the-counter meds from one country to another where it is not. For example, muscle relaxants like Robaxacet are available over-the-counter in Canada, but require a prescription in the US. Don't even think it would be wise to bring that into the US unless you have a prescription for it.
Jun 19, 2015, 6:48 am
#9306
Join Date: Jun 2012
Posts: 446
Not sure if you can get it expedited. But did Nexus for our (infant) daughter a few weeks ago. Interview was a Monday at YYZ. Card arrived here in the CVG area the following Monday. Came from Washington DC this time, which I found odd since our cards have always come from Vermont.
Jun 19, 2015, 8:17 am
#9307
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
Out of curiosity, how did the the NEXUS process go for your daughter? My wife is expecting later this year and will obviously want to get NEXUS for them. Obviously they don't do the iris scan or finger prints. What kind of questions do they ask? And do they some how take a webcam photo of the baby? I can only imagine how that will turn out, lol.
Also handed us a no iris sticker for to put on the back of her card when it was received, so officers are aware of that. You can just go up to the crew line with the baby for processing into Canada. US doesn't do fingerprints for infants either, so we were told to do GE process for us, and take a regular customs card for baby and give along with Nexus card to the officer on duty in the GE area for clearance in the US. Though I have also heard others say you can use the GE machine, it will recognize there are no fingerprints, you can fill out the customs info. on-screen, the receipt will print out an X and the officer on duty will clear them. YMMV, I guess?
Jun 20, 2015, 11:47 am
#9308
Join Date: Jan 2015
Posts: 4
Hi,
Does anyone know if a Nexus cardholder (which I guess is also considered Global Entry) able to use Global Entry associated systems such as Easypass in germany?
Does anyone know if a Nexus cardholder (which I guess is also considered Global Entry) able to use Global Entry associated systems such as Easypass in germany?
Jun 21, 2015, 10:09 pm
#9309
FlyerTalk Evangelist
Join Date: Oct 2011
Location: Anywhere I need to be.
Programs: OW Emerald, *A Gold, NEXUS, GE, ABTC/APEC, South Korea SES, eIACS, PP, Hyatt Diamond
Posts: 16,046
If you're not American but participate in GE, you still can't.
(unless you possess another nationality that participates in the programme.)
Jun 22, 2015, 1:29 pm
#9310
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,639
EasyPass-RTP is available for all US (and HKSAR) passport holders regardless of GE membership.
Jun 29, 2015, 4:27 pm
#9311
Join Date: Jan 2003
Posts: 706
Nexus enrollment centre at YHZ on Canada Day
Anyone knows if the Nexus Enrollment Centre at YHZ opens on Canada Day? Want to do a retina scan because my previous one is invalid.
Thanks.
Thanks.
Jul 3, 2015, 6:58 am
#9312
Join Date: Jun 2012
Posts: 446
I know it's a little late, but I believe they should be open. On the list of enrollment centers it lists the hours and it seems only two of them specifically say "excluding holidays", both of which are non-airport locations.
Aug 3, 2015, 9:50 am
#9313
Join Date: Aug 2015
Posts: 13
Canada PR applying Nexus from USA residence address
Hello All,
I became Canada PR (Permanent Resident) couple of months back, and received the PR card.
I am an Indian citizen and right now I work in Washington DC area on H1B visa. By end of this year, I am planning to move my Job to Detroit, and commute from Windsor, Ontario.
Since Nexus would be helpful to cross the border between Detroit, and Windsor, I am planning to apply for Nexus Card from Washington DC area, before I move to Detorit/Windsor area.
I have been working in USA for last 5 years, and never left the country and become Canada PR, so I believe I am eligible for Nexus card.
Now my question is, Would it create any problem in Issuing the Nexus if I apply it with my Washington DC address.
I know I could make it easy by just applying nexus after moving to Windsor, but I just want to apply for it because I have all required documents and I am eligible, and I can't move there right away.
Thanks in advance for your inputs/comments.
I became Canada PR (Permanent Resident) couple of months back, and received the PR card.
I am an Indian citizen and right now I work in Washington DC area on H1B visa. By end of this year, I am planning to move my Job to Detroit, and commute from Windsor, Ontario.
Since Nexus would be helpful to cross the border between Detroit, and Windsor, I am planning to apply for Nexus Card from Washington DC area, before I move to Detorit/Windsor area.
I have been working in USA for last 5 years, and never left the country and become Canada PR, so I believe I am eligible for Nexus card.
Now my question is, Would it create any problem in Issuing the Nexus if I apply it with my Washington DC address.
I know I could make it easy by just applying nexus after moving to Windsor, but I just want to apply for it because I have all required documents and I am eligible, and I can't move there right away.
Thanks in advance for your inputs/comments.
Aug 3, 2015, 7:36 pm
#9314
Join Date: Jun 2012
Posts: 446
I can't say for certain, but I don't think it should cause any issues. You should be able to provide you new address information when you go for the interview.
Just on a side note though..If I'm not mistaken, you're living in Canada and working in the US, you won't be able to count any days you commute to work towards residency in either country.
Just on a side note though..If I'm not mistaken, you're living in Canada and working in the US, you won't be able to count any days you commute to work towards residency in either country.
Aug 4, 2015, 12:23 pm
#9315
Join Date: Jan 2015
Location: Montréal
Posts: 9
Would anyone know the opening hours of the YUL Nexus office for a passport update (to have them scan my new passport)? I see on their website that it’s open every day from 8AM to 4PM but I think these are the hours for the interviews and even at that I think they take interviews later on some days.
Thanks
Thanks