Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
May 15, 2015, 8:43 am
#9256
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
May 15, 2015, 3:07 pm
#9257
Join Date: Aug 2011
Location: Canada
Programs: Aeroplan, AMEX MR, Avios, Marriott, SPG, many more with negligible points
Posts: 171
I've had my NEXUS for almost 2 years now and my purpose for travelling has always been for pleasure. I'm about to graduate from a degree and become unemployed. Do I have to notify them? In person? And if I do, do I have to speak to both US and Canada agents?
May 15, 2015, 4:03 pm
#9258
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
IIRC, for an employment change, you'll just speak to the Canadian officer and they will have the US update their side. But its been a while.
May 17, 2015, 9:11 am
#9259
Join Date: May 2015
Posts: 2
I have my Nexus appointment tomorrow evening, but my wife just got her approval and therefore I couldn't get her an appointment so soon. Do you guys think that if she comes along they will be able to process both of us at the same time anyway? I have the last appointment of the day.
May 17, 2015, 9:23 am
#9260
Join Date: May 2015
Posts: 2
According to the agent I spoke to last time I had this happen, yes, you are supposed to inform them of employment changes. Like any other update, you just go in without an appointment, sign in on the update sign in sheet, and they'll call you.
IIRC, for an employment change, you'll just speak to the Canadian officer and they will have the US update their side. But its been a while.
IIRC, for an employment change, you'll just speak to the Canadian officer and they will have the US update their side. But its been a while.
May 17, 2015, 1:02 pm
#9261
Join Date: Oct 2000
Location: SEA, or BOS, or MUC, or other places (probably connecting). "Detroit, Michigan is in the Eastern time zone."
Programs: DL PM/1MM, AS 100K, NEXUS/GE, CLEAR, Bonvoy Platinum, Hilton Gold
Posts: 1,201
Originally Posted by CBSA
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
In the list of things that do require a visit:
Originally Posted by CBSA
Changes to employment information if the change affects your eligibility to the program
May 21, 2015, 6:48 pm
#9262
Join Date: Apr 2011
Location: USA - HNL, SEA, DEN, ORD, MCO, and all points inbetween
Programs: Way too many!
Posts: 1,188
I ran into a real cluster when trying to update my new Passport to my Nexus card.
I went online and updated the new Passport into GOES. Done. Called NEXUS and they told me I must come in as well to show the new Passport and to have it Scanned in. I then flew to Detroit to stop in and do this in person at the Ambassador Bridge. I called them and asked for specific directions to THAT Nexus location because I was not familiar with it. The Officer asked me where I was coming from. I said the Detroit Metro Airport. He stated (paraphrasing but VERY close to this);
"You don't have to come to the bridge. Just go to the Global Entry (GE) office at the Detroit Metro Airport. They will take your new passport and scan it in there." I said, "Great, I'm here. I'll get it done immediately."
Went to the GE office at the Detroit Metro Airport, gave the greeting officer my documents, and waited. Finally another officer came out to talk to me. He said he had NO CLUE what I was doing there and didn't know what I wanted him to do. I told him that I called Nexus at the Ambassador Bridge and they directed me to the Detroit Metro GE office so that they could SCAN IN my new Passport.
The officer at GE told me that there was no need. He said that when I went online at GOES and put in my new Passport Number, it automatically ported a scanned copy to my profile. THIS IS WHAT HE TOLD ME. I said, "But the Nexus officer told me it was not. Can you please check again."
He stated that he did check and it WAS in there and that someone was misinformed and that you do not need to report to an office with a new Passport. We went round and round on this with me insisting that Nexus told me I MUST go there. He kept stating my Global Entry was fine, and I kept saying, "That May Be, but is my NEXUS BORDER CROSSING FINE?" He kept saying yes. He told me everything was in my profile ALREADY from my online GOES account and that there was NOTHING more he could do for me. I finally left.
Decided to call Nexus Ambassador Bridge one more time and got the same officer on the phone. He was aghast. He told me specifically that the GE officer was WRONG and that someone somewhere must have scanned in my passport because it was in there. I assured him that no one had scanned in my new Passport. Told him the GE officer stated it was already in there from GOES online by putting my new passport number in.
He said I was set, but asked me for my new drivers license expiration date to update that. I gave it to him and I'm done.
What it seems to me is that One hand does NOT QUITE know what the other hand is doing. No one scanned in my new Passport but it is showing on Nexus. I asked the Nexus officer if he was then SURE I was OK with the Canadians as well and he assured me I was, and that my Nexus was good until my Drivers License or Passport or Nexus Card expired.
What a red tape cluster.
I guess the simple answer is, when in doubt GO TO NEXUS and ONLY NEXUS. I have a feeling that Global Entry officers may not know the real scoop on Nexus requirements, and I also think that perhaps now GOES does port your actual new Passport TO Global Entry/NEXUS when you update your online account with your new Passport number. My new Passport was just issued in March so perhaps this new "Crosstalk" between agencies in rather new? I'm shooting darts at a board here.
Just letting you know what happened on my end. I'm not making this stuff up. Why would I? I personally think that it's simply large governmental implementation combined with four agencies (GOES, Global Entry, NEXUS American, NEXUS Canadian) that causes confusion among officers. There is not quite enough standardization yet between GOES, Global Entry and NEXUS. I think over the next five years or so we'll see more automation and better information flowing between agencies.
At least, I hope so.
I went online and updated the new Passport into GOES. Done. Called NEXUS and they told me I must come in as well to show the new Passport and to have it Scanned in. I then flew to Detroit to stop in and do this in person at the Ambassador Bridge. I called them and asked for specific directions to THAT Nexus location because I was not familiar with it. The Officer asked me where I was coming from. I said the Detroit Metro Airport. He stated (paraphrasing but VERY close to this);
"You don't have to come to the bridge. Just go to the Global Entry (GE) office at the Detroit Metro Airport. They will take your new passport and scan it in there." I said, "Great, I'm here. I'll get it done immediately."
Went to the GE office at the Detroit Metro Airport, gave the greeting officer my documents, and waited. Finally another officer came out to talk to me. He said he had NO CLUE what I was doing there and didn't know what I wanted him to do. I told him that I called Nexus at the Ambassador Bridge and they directed me to the Detroit Metro GE office so that they could SCAN IN my new Passport.
The officer at GE told me that there was no need. He said that when I went online at GOES and put in my new Passport Number, it automatically ported a scanned copy to my profile. THIS IS WHAT HE TOLD ME. I said, "But the Nexus officer told me it was not. Can you please check again."
He stated that he did check and it WAS in there and that someone was misinformed and that you do not need to report to an office with a new Passport. We went round and round on this with me insisting that Nexus told me I MUST go there. He kept stating my Global Entry was fine, and I kept saying, "That May Be, but is my NEXUS BORDER CROSSING FINE?" He kept saying yes. He told me everything was in my profile ALREADY from my online GOES account and that there was NOTHING more he could do for me. I finally left.
Decided to call Nexus Ambassador Bridge one more time and got the same officer on the phone. He was aghast. He told me specifically that the GE officer was WRONG and that someone somewhere must have scanned in my passport because it was in there. I assured him that no one had scanned in my new Passport. Told him the GE officer stated it was already in there from GOES online by putting my new passport number in.
He said I was set, but asked me for my new drivers license expiration date to update that. I gave it to him and I'm done.
What it seems to me is that One hand does NOT QUITE know what the other hand is doing. No one scanned in my new Passport but it is showing on Nexus. I asked the Nexus officer if he was then SURE I was OK with the Canadians as well and he assured me I was, and that my Nexus was good until my Drivers License or Passport or Nexus Card expired.
What a red tape cluster.
I guess the simple answer is, when in doubt GO TO NEXUS and ONLY NEXUS. I have a feeling that Global Entry officers may not know the real scoop on Nexus requirements, and I also think that perhaps now GOES does port your actual new Passport TO Global Entry/NEXUS when you update your online account with your new Passport number. My new Passport was just issued in March so perhaps this new "Crosstalk" between agencies in rather new? I'm shooting darts at a board here.
Just letting you know what happened on my end. I'm not making this stuff up. Why would I? I personally think that it's simply large governmental implementation combined with four agencies (GOES, Global Entry, NEXUS American, NEXUS Canadian) that causes confusion among officers. There is not quite enough standardization yet between GOES, Global Entry and NEXUS. I think over the next five years or so we'll see more automation and better information flowing between agencies.
At least, I hope so.
May 22, 2015, 8:26 am
#9263
Join Date: Jan 2013
Location: YVR
Posts: 243
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
May 22, 2015, 4:04 pm
#9264
Join Date: Apr 2011
Location: USA - HNL, SEA, DEN, ORD, MCO, and all points inbetween
Programs: Way too many!
Posts: 1,188
They are still saying that? CBSA just updated their Updates to Personal Information page with this new information:
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
As of YESTERDAY when I talked to Nexus Detroit, they said I must STILL come in to update.
I just saw that new update on the Web. Evidently, it's not trickled down to all the officers yet. the Detroit Nexus Officer" told me that "Someone" must have mysteriously scanned my passport if they didn't do it because the new Passport was in my profile. I told him that all I did was update online. He still didn't put 2 and 2 together.
And, there is a difference in "Bureaucracy" between Canadian and US management of Nexus.
Oh well, it will get straightened out soon enough.
Last edited by RobbieRunner; May 22, 2015 at 4:11 pm
May 27, 2015, 4:34 am
#9265
Join Date: Sep 2014
Posts: 13
Does anyone else find that going through nexus/global entry into the U.S. Is the same exact experience as going through normally? At least at YOW this has been my experience every time I've gone through, other than having a shorter line.
Just curious. Going into canada has always been great.
Just curious. Going into canada has always been great.
May 27, 2015, 2:37 pm
#9266
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR S (former 75K, GLD, 1K, and S+, now an elite peon)
Posts: 23,195
Does anyone else find that going through nexus/global entry into the U.S. Is the same exact experience as going through normally? At least at YOW this has been my experience every time I've gone through, other than having a shorter line.
Just curious. Going into canada has always been great.
Just curious. Going into canada has always been great.
I've cleared Global Entry at numerous airports--LAX, JFK, IAH, SFO, IAD, EWR, JFK, etc. and it's quite different than the regular line. I go to the Global Entry section with a bunch of kiosks, scan my passport, get a receipt, and waltz out without talking to a human (well, at SFO earlier this month, they made me show the receipt to a person after the kiosks--that was new).
The regular lines are long, and people have to talk to an immigration official. Quite different from Global Entry.
Perhaps things are becoming a bit more similar now with some of the automated passport kiosks popping up in the U.S., but as a NEXUS/GE holder, I haven't had occasion to use the non-GE machines, so I can't speak to that.
May 27, 2015, 8:07 pm
#9267
Join Date: Feb 2009
Posts: 16
Does anyone else find that going through nexus/global entry into the U.S. Is the same exact experience as going through normally? At least at YOW this has been my experience every time I've gone through, other than having a shorter line.
Just curious. Going into canada has always been great.
Just curious. Going into canada has always been great.
May 29, 2015, 9:17 am
#9268
Join Date: Oct 2002
Programs: United Premier 1K
Posts: 1,230
The experience is the same at YUL where after using the global entry kiosk you need to stop and talk to an officer, who checks your documents, may ask you questions, etc., although the questions tend to be fewer compared to the regular lines. From what I've heard it's the same at all other Canadian airports except possibly YYZ, but I heard the procedure has changed there as well. Can anyone confirm?
May 29, 2015, 3:42 pm
#9269
Join Date: Jan 2005
Location: Vancouver, Canada
Programs: United MileagePlus Silver, Nexus, Global Entry
Posts: 8,798
I've cleared Global Entry at numerous airports--LAX, JFK, IAH, SFO, IAD, EWR, JFK, etc. and it's quite different than the regular line. I go to the Global Entry section with a bunch of kiosks, scan my passport, get a receipt, and waltz out without talking to a human (well, at SFO earlier this month, they made me show the receipt to a person after the kiosks--that was new).
I'm Canadian - Not sure if the Americans just get sent on their way, but doesn't appear to be the case based on what I've observed.
May 29, 2015, 4:03 pm
#9270
Join Date: Apr 2011
Location: Quebec and Ontario, Canada
Programs: AC*E50, SPG/Marriott Plat
Posts: 1,917
In YUL, each time I've used nexus, the only thing the American agent said was "Could I see your passport" and "Have a good day"...