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-   -   Archived: The NEXUS Information Thread (https://www.flyertalk.com/forum/trusted-travelers/760859-archived-nexus-information-thread.html)

sing-along Sep 3, 2008 6:39 pm


Originally Posted by sing-along (Post 10291316)

When they opened the security guard tells me that NEXUS is now open at 06h00.
I will follow up with YVR but it seems that NEXUS is now only opens at 06h00.

I called YVR and spoke to their security department on Tuesday. The supervisor there asked for me to call back today (Wednesday) and he confirmed that NEXUS is open at 04h30 when immigration opens. Further, the security guard was wrong to say that NEXUS was now open at 06h00.

I'm happy again :)

Cheers

rolli Sep 3, 2008 11:15 pm

License Expiry Date Change
 
I'm sure I was told during my interview that an expiry date change could be updated by a quick visit to the NEXUS office during normal business hours. Is this incorrect - maybe I misundersotood? I attempted to do this last week on my way through the airport to a flight, and was advised by the Canadian agent I needed to make an appointment. I live/work a fair way from the airport so an appointment will mean another day off from work.

HereNow... Sep 3, 2008 11:31 pm


Originally Posted by ssconfiguration (Post 10298914)
Hi,
Maybe I am going crazy but I don't see a way to update my address on GOES. I log in to the system, and the main page has a section called Program Membership, under which is my membership number, my status (approved) and a link to "Manage Membership". When I click on Manage Membership it just lists all my current information, but there is no way to change it.

The links in the sidebar on the main page don't help wither. There is a link that says "Change Mail-To address" but that just seems to be a way to update my mailing address, not my actual place of residence.

Has anyone updated their address on GOES? Can you please let me know how you did it? I am probably missing something very simple, but I've been scanning the site for the last 20 minutes and can't see it.

It is confusing, but you are just to log onto GOES, and confirm the address is correct. If all is right, that is all you need to do, and off you go -- no further action is required.

ssconfiguration Sep 4, 2008 12:02 am


Originally Posted by HereNow... (Post 10309519)
It is confusing, but you are just to log onto GOES, and confirm the address is correct. If all is right, that is all you need to do, and off you go -- no further action is required.

Yes but the whole point is that it is not correct. I need to update my address, so the old address is obviously wrong.

Once again, has anyone here updated their address using GOES? I am beginning to suspect that it is not possible to do so, but I will call the Nexus people and confirm.

Isaac Sep 4, 2008 10:08 am


Originally Posted by ssconfiguration (Post 10298914)
Hi,
Maybe I am going crazy but I don't see a way to update my address on GOES. I log in to the system, and the main page has a section called Program Membership, under which is my membership number, my status (approved) and a link to "Manage Membership". When I click on Manage Membership it just lists all my current information, but there is no way to change it.

The links in the sidebar on the main page don't help wither. There is a link that says "Change Mail-To address" but that just seems to be a way to update my mailing address, not my actual place of residence.

Has anyone updated their address on GOES? Can you please let me know how you did it? I am probably missing something very simple, but I've been scanning the site for the last 20 minutes and can't see it.

The database visible in GOES seems to record only one type of address. Apparently they are not keeping track of a separate mailing address and residence address. Looks like updating your mailing address from the link on the left is all you need to do - even if you don't live next to your mailbox.

I have not made any address changes on GOES myself, so can't speak from experience.

kpalle Sep 4, 2008 1:14 pm

I've updated my address on GOES after a recent move, and everything was updated without any problems. I received the latest letter from NEXUS indicating that a new card is coming out, and it was addressed to my new home.

Also, I went to the NEXUS office at YYZ with my new DL and they told me that they don't need it--the only documentation they need is a passport/birth certificate/PR Card if the information in that document changes.

emcampbe Sep 6, 2008 5:09 pm

I have personally updated my address with GOES, but you can only update the mailing address. You can't update the permanent address online.

Funny, when I moved from Canada to the US, and changed my address in person, I was told that they would update my premanent and mailing addresses using the information from my new DL, because I shouldn't have my parents address, which was my permanent address when I signed up with Nexus, listed at all.

However, my permanent address remains the same (my parents address). and my original DL license (Ontario) still is listed when I log onto GOES, even though I have changed it. I have since moved to a different state, which is when I changed my address using GOES. I haven't gone into the Nexus office for them to take a copy of my new license, but more because I haven't come through the office over the last few months when it has been open, but I will go in as soon as I am there and it is.

This is news to me that they are not requiring updated copies of license's, because they told me when I signed up that you needed to come in and have them take copies of any documentation that has been changed. Thought this was in the members book, but all I can find is this:

"You must notify a NEXUS Enrolment Centre at once if the following occurs:
■ your NEXUS membership card is lost, stolen or damaged;
■ you have changes to your personal information such as
citizenship, immigration status (i.e. work permit/student
visa), or name, address and telephone number;
■ your primary purpose of travel changes; or
■ changes occur that could affect your NEXUS membership
such as an arrest, a criminal charge or conviction or a
customs or immigration violation in the United States or
Canada."

Appears the rules just require members to notify them of the address change, but not necessarily provide new copies of documents.

mapleloaf Sep 14, 2008 11:41 am

I am a Canadian, have my own business. I have a contract with a company in the US. I work out of my office in Canada, but have to come to US to supervise software installations for software written in Canada, project managements meetings, etc.

I had been entering on a B1, but this past week I got sent to secondary -- and was really grilled on my travel going back about a year -- hard to remember every flight!

They let me go, but does anyone have any advice here? Is this the proper Visa I should use for this situation and should I have any reason to think I'll be denied entry? What else can I do to ensure smooth travels?

Thanks!

sweetpete Sep 14, 2008 2:49 pm

Probably best to speak to an immigration lawyer/specialist, but you might want to have a look at the L1 visa instead. Your situation isn't uncommon as I work for a software company and I know some of our guys get drilled if they travel down to help with installs. They usually interpret that as taking work away from Americans and that's grounds for getting your entry denied.

Good luck

LessO2 Sep 22, 2008 7:50 pm

Has anyone received the new NEXUS card yet?

shuuy Nov 1, 2008 12:30 pm

Article in the G+M says that Canada's Border Guards think that NEXUS is actually a threat!

http://www.theglobeandmail.com/servl.../National/home

OTTAWA — Canada's border guards are skeptical about a card that fast-tracks travellers across the Canada-U.S. border, fearing it's become a “licence to smuggle,” says a new report.

So-called Nexus cards were first issued in 2000, and have become a boon to frequent travellers who use them to skip long queues and get waved through Canada-U.S. customs stations.

The cards, along with so-called Fast cards used by truckers, are issued by both American and Canadian authorities to travellers who are screened as low-risk.

But an internal evaluation by the Canada Border Services Agency found that front-line officers have seen too many card-carrying travellers cheating. As a result, they've lost faith in the system. <snip>

Sanosuke Nov 1, 2008 1:20 pm

YYCOllie,

I saw the same thing on my phone today. You didn't happen to see in the same article where someone managed to smuggle in a $180,000 dollar boat using a NEXUS card!? :o

Sanosuke!

todd-r Nov 1, 2008 1:47 pm


Originally Posted by Sanosuke (Post 10613160)
You didn't happen to see in the same article where someone managed to smuggle in a $180,000 dollar boat using a NEXUS card!?Sanosuke!

The boat was referred to in the article above. And the way I read it, the individual(s) were caught, so in essence, the boat was not smuggled in.

The whole thing about the agents thinking the card is a license to smuggle is not new. When we picked up our cards last year, we were specifially told by the agent that processed us that the general opinion was that the agents didn't like these cards and he said they all felt they WERE a license to steal AND that is why they have a zero tolerance policy on smuggling (for Nexus holders) AND if you are caught, your card is pulled, no questions asked.

ALW Nov 1, 2008 1:48 pm

I assume CBSA never really trusted NEXUS or Canpass, since (apart from potentially costing jobs) they would correctly believe a human would sometimes catch a smuggler.

OTOH with ever-increasing duty&tax-free allowances, and ever decreasing duties and taxes, there's probably less to catch (bit newsworthy items like that boat notwithstanding).

I actually agree that a human agent interviewing every arrival would probably catch a few smuggled items, but that the benefits of the NEXUS program are greater.

=aw

nolens volans Nov 1, 2008 2:00 pm


Originally Posted by YYCOllie (Post 10612939)
Article in the G+M says that Canada's Border Guards think that NEXUS is actually a threat!

....
front-line officers have seen too many card-carrying travellers cheating. As a result, they've lost faith in the system. <snip>

Oh brother.

Does this mean a possible return to the dark days of 'why did you leave Canada and what do you do for a living and can you please explain all your academic and professional qualifications and why did you go to xxxxxxx for only n days and where did you get the money for your ticket and why do you do so much travelling anyways &c' (plus an assortment of completely inappropriate and unprofessional questions besides, depending on how bored/sadistic the agent is feeling) every £*€#ing time one re-enters the country ?

Maybe the questions will now include 'I see you used to have a NEXUS card before the programme was suspended. What are you trying to smuggle ? Off to secondary with you !'


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