Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Apr 26, 2010, 5:45 pm
#1546
Join Date: Dec 2009
Location: YFC
Programs: AC*SE100K; Marriott Titanium; NEXUS
Posts: 1,523
Apr 26, 2010, 5:52 pm
#1547
Join Date: May 2009
Location: YYZ
Programs: AC 50KK, Bonvoy Lifetime Platinum
Posts: 33
I got my card 5 business days after my interview. I went to Pearson and live in Toronto. My appointment was 6 weeks after I applied, but I just checked the website every 2nd day and got an appointment 4 days after the pre approval.
Apr 26, 2010, 5:55 pm
#1548
Join Date: Apr 2010
Posts: 12
I applied on April 10. So about 2 weeks to get an interview.
Just hope if i am approved for the card, it does not take long than 3 weeks. I flying in and out of U.S.A Canada for work a few times in mid June.
^
Apr 26, 2010, 6:09 pm
#1549
Join Date: Apr 2010
Posts: 12
Thank You u2hibby
That is very good news, also I will now be checking the website for cancellations just in case i can move my date up.
I notice if people don't mind the drive to Fort Erie, there are dates available in two days.''
Just checked again, and was able to move up my interview to this Thursday.
Thank you u2hibby
That is very good news, also I will now be checking the website for cancellations just in case i can move my date up.
I notice if people don't mind the drive to Fort Erie, there are dates available in two days.''
Just checked again, and was able to move up my interview to this Thursday.
Thank you u2hibby
Last edited by patrick_usacanada; Apr 26, 2010 at 6:26 pm
Apr 26, 2010, 9:59 pm
#1550
Join Date: Apr 2010
Posts: 12
Hey I'm a little worried, I live with my dad and i don't have any utility bills in my name, nor do i rent or have a mortgage.
Hope this wont be a problem, I do have my bills and all my tax forms with my address.
Thank you ..
Hope this wont be a problem, I do have my bills and all my tax forms with my address.
Thank you ..
Apr 27, 2010, 6:37 am
#1551
Join Date: May 2009
Location: YYZ
Programs: AC 50KK, Bonvoy Lifetime Platinum
Posts: 33
Bring any correspondence you have with your current address from the government and you should be ok. They didn't even ask for mine, but I have lived at the same address for 20+ years.
Apr 27, 2010, 4:38 pm
#1552
Join Date: Apr 2010
Posts: 12
Thank you for all you help.
Just one more question
. Do you know or anyone if there are nexus kiosk's in Toronto Terminal 3.
And thanks again
Just one more question
. Do you know or anyone if there are nexus kiosk's in Toronto Terminal 3.And thanks again
Apr 27, 2010, 5:30 pm
#1553
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,905
There are definitely Nexus Kiosk's in YYZ T3. I almost never fly through there, but was rebooked on DL during the Christmas fiasco....it must have saved me over an hour in line at that time.
Apr 27, 2010, 8:44 pm
#1555
Join Date: Nov 2001
Location: YYZ
Programs: Earned: AC SE, AA PLT - Comped: DL PLT, Avis PC, Hertz Platinum
Posts: 781
Make a hard left into the crew/special services lane (there may or may not be a nexus sign, depends on the day) as soon as you enter the customs hall.
You might have to pass by some air crew to get to the machines (against the wall on the left once you get to the front of the SS line)..you'll probably get some nasty looks as you navigate in front of them.
errr..the above applies to US pre-clearance.
Instructions are the opposite for canadian side, proceed all the way to the right hand side of the arrivals area, there's a lane that's 90 degrees to the regular line up, seperated with metal railings, should say canpass or nexus overhead. Machines are against the very far right wall of the customs hall (right where they collect your exit cards)...however, if the machines are broken...the special services line is all the way on the *left* side of the hall..annoying.
You might have to pass by some air crew to get to the machines (against the wall on the left once you get to the front of the SS line)..you'll probably get some nasty looks as you navigate in front of them.
errr..the above applies to US pre-clearance.
Instructions are the opposite for canadian side, proceed all the way to the right hand side of the arrivals area, there's a lane that's 90 degrees to the regular line up, seperated with metal railings, should say canpass or nexus overhead. Machines are against the very far right wall of the customs hall (right where they collect your exit cards)...however, if the machines are broken...the special services line is all the way on the *left* side of the hall..annoying.
Last edited by mattm00se; Apr 27, 2010 at 8:47 pm Reason: forgot about arrivals
Apr 28, 2010, 8:35 pm
#1557
Join Date: Aug 2003
Location: Whistler, Canada
Programs: Air Canada Elite , Hilton Honors
Posts: 283
Update.
Great service! Interview Apr 21. New Card in the mail today.
Something I was not aware of: although I'm renewing now (in April) for "5 years", the card states that it will expire on my birthday in October 2015. This seems to be intended to harmonize with our present BC driver licenses which always expire on our birthday. Now if we could only talk the passport folks into something this sensible...
CB
Great service! Interview Apr 21. New Card in the mail today.
Something I was not aware of: although I'm renewing now (in April) for "5 years", the card states that it will expire on my birthday in October 2015. This seems to be intended to harmonize with our present BC driver licenses which always expire on our birthday. Now if we could only talk the passport folks into something this sensible...
CB
I had my YVR interviews on Wednesday and had to wait 30 min. past the scheduled time. After that, everything went very quickly for me (a renewal) compared with others waiting "on the Group W bench". Turns out the folks in line ahead of me were all first-timers and I kept getting called ahead of them.
Perhaps it has something to do with sharing an office with the Canadian officers but the US interviewer was remarkably quick, polite and soft-spoken. What a difference from my first NEXUS interview back when you had to go to the little US Immigration office behind the UA counters and suffer a lot of "mouth" from everyone from the security guard to the interviewers.
By the time I got home, I had a e-mail confirmation from GOES that all was acceptable and my new card would be in the mail.
Painless, except for the wait.
CB
Perhaps it has something to do with sharing an office with the Canadian officers but the US interviewer was remarkably quick, polite and soft-spoken. What a difference from my first NEXUS interview back when you had to go to the little US Immigration office behind the UA counters and suffer a lot of "mouth" from everyone from the security guard to the interviewers.
By the time I got home, I had a e-mail confirmation from GOES that all was acceptable and my new card would be in the mail.
Painless, except for the wait.
CB
Apr 29, 2010, 4:43 pm
#1558
Join Date: Apr 2010
Posts: 12
Had my interview today, now I just have to wait 2 weeks until my card arrives.
My first interview was in 1 month but kept checking the website 3 days ago and was able to switch to today.
Thank you all.^
My first interview was in 1 month but kept checking the website 3 days ago and was able to switch to today.
Thank you all.^
Last edited by patrick_usacanada; Apr 29, 2010 at 4:49 pm
Apr 29, 2010, 9:37 pm
#1559
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,905
Update.
Great service! Interview Apr 21. New Card in the mail today.
Something I was not aware of: although I'm renewing now (in April) for "5 years", the card states that it will expire on my birthday in October 2015. This seems to be intended to harmonize with our present BC driver licenses which always expire on our birthday. Now if we could only talk the passport folks into something this sensible...
CB
Great service! Interview Apr 21. New Card in the mail today.
Something I was not aware of: although I'm renewing now (in April) for "5 years", the card states that it will expire on my birthday in October 2015. This seems to be intended to harmonize with our present BC driver licenses which always expire on our birthday. Now if we could only talk the passport folks into something this sensible...
CB
Apr 29, 2010, 10:57 pm
#1560
Join Date: Jan 2007
Location: YVR
Programs: AC 50K MM, HH DIA, GP DIA, SPG PLT, Delta Gold, Farimont Plat
Posts: 617
Problems at YYZ early am common?
I landed in YYZ from EZE at about 5:20 a.m. on the 27th and went to the Nexus kiosks.
I tried a few of the kiosks, but each one gave me an error, either indicating it couldn't do an iris capture (after the audible shutter sound and the "Thank you for your co-operation"), and/or an error message after that step on the screen that said something to the effect of "System Problem, please try again".
I went through the regular customs lane and explained to the extraordinarily surly agent that the Nexus kiosks didn't seem to be functioning.
Later that same day, I used the kiosk at YVR heading to US and no problem.
I am wondering if this was attributable to some sort of reboot/early morning issue as I suspect that is one of the earlier flights to land at YYZ.
Anyone else experience same?
ckc
I tried a few of the kiosks, but each one gave me an error, either indicating it couldn't do an iris capture (after the audible shutter sound and the "Thank you for your co-operation"), and/or an error message after that step on the screen that said something to the effect of "System Problem, please try again".
I went through the regular customs lane and explained to the extraordinarily surly agent that the Nexus kiosks didn't seem to be functioning.
Later that same day, I used the kiosk at YVR heading to US and no problem.
I am wondering if this was attributable to some sort of reboot/early morning issue as I suspect that is one of the earlier flights to land at YYZ.
Anyone else experience same?
ckc