Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
May 12, 2010, 3:24 pm
#1606
Join Date: Apr 2000
Location: Toronto, Ontario, Canada
Posts: 3,665
Just got the email allowing me to set up an appt. and this is more as info for others awaiting this step. At YYZ the next available appt. is June 17(roughly 5 weeks away), ended up setting up an appt. next week at the Fort Erie location, there were appt's. available for tomorrow and the rest of the week if driving down there is an option.
May 12, 2010, 6:28 pm
#1607
FlyerTalk Evangelist
Join Date: Aug 2005
Location: Chicago
Posts: 11,513
Yet the United States is able to combine them into one with Global Entry-- you fill out your questions on the screen. If one has nothing to declare, all the Customs card has is the "no" answers to the questions which are done on screen with Global Entry. All the other data on the Customs card is Methinks NEXUS is behind the curve in this regard.
May 12, 2010, 8:47 pm
#1608
Join Date: Jan 2009
Location: YOW
Programs: AC E75 / Marriott Titanium Elite
Posts: 953
I connect through YLW and had to add a connection with enough time for the interview at YVR (YYC also does it out west). It was a bit of a hassle because I missed my first interview due to a flight delay, but once you attend it only takes an hour (I did mine yesterday) - the US and Cdn officials sit right next to each other in the office in YVR.
It then takes about 2 weeks for the card to reach you. Make sure you have all your documents with you because you have to show them in person so if you forget anything you have to go back in person.
Good luck!
It then takes about 2 weeks for the card to reach you. Make sure you have all your documents with you because you have to show them in person so if you forget anything you have to go back in person.
Good luck!
May 13, 2010, 8:29 am
#1609
Join Date: Feb 2010
Location: Toronto
Programs: AirCanada Prestige
Posts: 39
Anyone tell me where exactly in T1 the interview is? Assuming you don't have a flight - can I just head to YYZ for the appointment without a ticket or anything? I've been pre-approved, just need to make my appointment.
Thanks
Thanks
May 13, 2010, 11:07 am
#1610
FlyerTalk Evangelist
Join Date: Oct 2004
Posts: 10,037
Go to the United Airlines ticket counter, Aisle J. When facing it, look to the right, about your 4:00, and take that escalator down. The NEXUS office, with chairs out in from of the door, is right there.
May 13, 2010, 11:35 am
#1611
Join Date: Jul 2008
Posts: 1,849
The Nexus office at YYZ was moved back in March. It's now on departures level (T1), by aisle H, right next to the US preclearance area. It's still pre-security and no flight ticket is required.
May 15, 2010, 4:20 pm
#1612
Join Date: Mar 2006
Programs: Aeroplan; Milage Plan; Hhonors;
Posts: 335
Forgot Declaration Booklet
Hi FT'ers.
We are in Brich Run doing some outlet shopping. However, our declaration booklet is sitting at home on my desk.. DOH!
Is there a Download-able form I can print out and submit when crossing?
Options?
Thanks
Steve
We are in Brich Run doing some outlet shopping. However, our declaration booklet is sitting at home on my desk.. DOH!
Is there a Download-able form I can print out and submit when crossing?
Options?
Thanks
Steve
May 16, 2010, 7:56 pm
#1613
Join Date: Aug 2009
Location: YQR
Programs: NEXUS; alas, no status anymore.
Posts: 1,181
I decided we'd be too time-pressured to do our interviews that day so I scheduled them for two weeks from today since we'll be in Niagara Falls for the weekend anyway.
May 16, 2010, 8:34 pm
#1614
Join Date: Apr 2010
Posts: 12
Probably, was nice to see an appointment available in one weeks time. ^. Thank ya
.
May 17, 2010, 8:10 am
#1615
Join Date: Apr 2005
Location: YUL
Programs: AC SE
Posts: 2,103
Edited to add: So I couldn't find my TDC booklet today and was heading to the USA. I stopped at the NEXUS office in Champlain, NY and got a new booklet in under 10 minutes.
Last edited by fly-yul; May 19, 2010 at 4:11 pm
May 18, 2010, 5:44 am
#1617
Join Date: Nov 2009
Programs: NEXUS, GE, JFK, PEACE BRIDGE
Posts: 32
Nexus Application Denied, What recourse
Ok, here is the brief history. Please bear with me. I am dual citizen of Canada and US. I am GE and Nexus member. My wife is a dual Premanent Resident Card holder of US and Canada living in U.S.. She recently was granted GE status and than leter she applied for Nexus card. She yesetrday received a denial letter from Nexus, Niagara Falls ON from CBSA stating that since she is a Canadian PR but listed U.S. her current address, she is denied Nexus card but may still be eligible for entry to Canada. Now, this is little off base but I do not blame Nexus program as GOES web site did not had link to explain "special" circumstances. Now, here is my theory to have the Nexus card approved. Please comment if this could a valid argument to have Nexus card issued to my wife.
As I read the Canada Immigration and Refugee Protection Act, it states that Canadian PR holders can stay "indefinitley" out of Canada if they are accompanying a Canadian Citizen spouse, and each day spent abroad will be treated as being "physically" present in Canada. The PR status will not be terminated if such is the case. Now, I also read the US Immigration and nationality law, and it states that a US permanent resident shall not stay more than 6 months out of US at a time to maintain their PR status.
Now, my wife FULLY complies with both laws. She stays with me in US and I am being Canadian and US citizen (yes, Canada recognizes dual citizenship and same does the US) and she has not been out of US for more than 6 months at a time.
Is this good argument to clear her legal situation to qualify for Nexus program and she is not committing any immigration violation. It appeared to Nexus office at the early stage if she is commiting an immigration violation of her Canadian PR status by not living in Canada and living abroad, but that is perfectly legal, if she is staying with Canadian citizens spouse.
She has sent the same argument in writing along with copy of my Canadian citizenship card and our marriage certificate to Nexus office. What are her chances of being approved? Sorry for such a long post but the issue needed clear description.
As I read the Canada Immigration and Refugee Protection Act, it states that Canadian PR holders can stay "indefinitley" out of Canada if they are accompanying a Canadian Citizen spouse, and each day spent abroad will be treated as being "physically" present in Canada. The PR status will not be terminated if such is the case. Now, I also read the US Immigration and nationality law, and it states that a US permanent resident shall not stay more than 6 months out of US at a time to maintain their PR status.
Now, my wife FULLY complies with both laws. She stays with me in US and I am being Canadian and US citizen (yes, Canada recognizes dual citizenship and same does the US) and she has not been out of US for more than 6 months at a time.
Is this good argument to clear her legal situation to qualify for Nexus program and she is not committing any immigration violation. It appeared to Nexus office at the early stage if she is commiting an immigration violation of her Canadian PR status by not living in Canada and living abroad, but that is perfectly legal, if she is staying with Canadian citizens spouse.
She has sent the same argument in writing along with copy of my Canadian citizenship card and our marriage certificate to Nexus office. What are her chances of being approved? Sorry for such a long post but the issue needed clear description.
May 18, 2010, 8:40 am
#1618
Join Date: Jul 2008
Posts: 1,849
As I read the Canada Immigration and Refugee Protection Act, it states that Canadian PR holders can stay "indefinitley" out of Canada if they are accompanying a Canadian Citizen spouse, and each day spent abroad will be treated as being "physically" present in Canada. The PR status will not be terminated if such is the case.
Personally I think her chances are pretty good based on what you've written here.
May 19, 2010, 5:20 am
#1619
Join Date: Nov 2009
Programs: NEXUS, GE, JFK, PEACE BRIDGE
Posts: 32
Thank you very much. I am hoping for a favorable disposition from CBSA. As she already have GE, I hope CBP will not cause a significant delay either. Could she would have added any thing else to make it smoother?
May 19, 2010, 12:18 pm
#1620
Join Date: Nov 2009
Programs: NEXUS, GE, JFK, PEACE BRIDGE
Posts: 32
What is your the latest status
Just a quick follow up to my last post. There is a note on my file that the redress committee receieved my letter. I was also transfered to another CBSA agent who I left a message with to call me back. I will keep this thread updated so that perhaps I can help out if there are any issues such as mine, that may arise.
Please let us know if you have received any decision yet