TSA Touchless ID Issues
Mar 16, 2026 | 10:53 am
#16
Join Date: Feb 2016
Location: Chicago
Programs: Alaska Titanium, Hyatt Globalist, Marriott Plat
Posts: 232
Mar 22, 2026 | 2:25 pm
#18
Join Date: Dec 2010
Location: NYC
Programs: Kettle Class
Posts: 1,058
Despite opting in, Touchless ID has never worked for me unless I am flying on a booking ticketed by a participating carrier AND also have that same carrier's own frequent flyer number in my booking.
Apr 27, 2026 | 9:50 am
#20
Join Date: Jun 2001
Location: Arlington, VA
Posts: 485
Problems only at DCA
I'm opted in with both AA and UA and I regularly have the icon appear on my mobile boarding pass. And it has worked at many airports. But not DCA - when I scan, the officer always says "there's no record of you", I step over to the regular Pre-Check guy who runs my license and I'm good to go. And this is WITH the right icon on the boarding pass. Any suggestions on where the snafu may lie?
May 22, 2026 | 7:17 pm
#21
Join Date: Nov 2003
Posts: 190
Same issue as BingoSF has above in every single airport I've tried using it (PDX, HON, BOI, SNA). I've registered with the airline (Alaska/Atmos), the Touchless ID logo (the little person) shows up on every boarding pass but when I get to the front of the line I'm repeatedly told they "can't find" me. Not sure if I should opt out of my airline Touchless program then re-opt in ('worried that this may mess it up more)? Or is this something I need to take up with TSA (and if so, how???).
May 24, 2026 | 3:45 am
#22
A FlyerTalk Posting Legend
Join Date: Feb 2001
Location: Berkeley, CA USA
Programs: Piggly Wiggly "Shop the Pig!" Preferred Shopper
Posts: 60,711
Same issue as BingoSF has above in every single airport I've tried using it (PDX, HON, BOI, SNA). I've registered with the airline (Alaska/Atmos), the Touchless ID logo (the little person) shows up on every boarding pass but when I get to the front of the line I'm repeatedly told they "can't find" me. Not sure if I should opt out of my airline Touchless program then re-opt in ('worried that this may mess it up more)? Or is this something I need to take up with TSA (and if so, how???).
May 24, 2026 | 8:58 pm
#23
Join Date: Sep 2017
Location: OSH
Programs: SWRR, HH, SM, TSA Pre
Posts: 942
Is Touchless only available on your BP if your Origin offers it? Twice this week I had long connections and wanted to go outside to smoke, neither time did I have Touchless on my BP for the connection when I know the connecting airport offers it.