Originally Posted by
Ukalady
Same issue as BingoSF has above in every single airport I've tried using it (PDX, HON, BOI, SNA). I've registered with the airline (Alaska/Atmos), the Touchless ID logo (the little person) shows up on every boarding pass but when I get to the front of the line I'm repeatedly told they "can't find" me. Not sure if I should opt out of my airline Touchless program then re-opt in ('worried that this may mess it up more)? Or is this something I need to take up with TSA (and if so, how???).
If this were to happen to you with another airline, then I’d suspect the problem is with TSA. But if so far it’s only something that’s happening on your Alaska trips, I’d try deleting your TT and passport information, and opting out. Then re-enter everything and opt back in. Best of luck.