Sep 4, 2019, 2:17 pm
Last edit by: seawolf
Messages posted in the The NEXUS Information Thread between 2007 and 2019 were moved to the:
Archived: The NEXUS Information Thread
Archived: The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US.
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
The NEXUS Information Thread
Feb 29, 2024, 7:45 pm
#616
Join Date: Oct 2010
Location: YXU/YYZ
Programs: AC SE, AMEX Plat, Marriott Gold, NEXUS/GE
Posts: 598
So wow, a huge deterioration in the Nexus re-entry at YYZ. Arriving tonight the lineup was much longer than the regular one. That should have been my clue to avoid. Machines were glitching, not recognizing tap or faces, etc. A significant cohort (myself included) could not get the photo to work so we were all sent for manual processing anyway. I don’t understand why they cannot copy what the Americans do with their GE machines. Facial recognition is not that difficult.
Apr 3, 2024, 5:20 am
#617
Join Date: Sep 2018
Location: United Kingdom
Programs: AC Ennui 50K · BA Gold · EIL Carte Blanche
Posts: 144
A really stupid question. Is NEXUS permissible for leisure, non-business travel? I have a NEXUS card and I just got into a discussion with someone who is adamant that it is not valid for anything other than business trips without things to declare.
Apr 3, 2024, 5:25 am
#618
Join Date: Jun 2023
Location: YYZ
Programs: Air Canada Aeroplan
Posts: 229
Originally Posted by Boreas;[url=tel:36131818
36131818[/url]]A really stupid question. Is NEXUS permissible for leisure, non-business travel? I have a NEXUS card and I just got into a discussion with someone who is adamant that it is not valid for anything other than business trips without things to declare.
Kids under 18 are eligible, so are 75yo seniors? I don’t think that when they cross land borders on a Saturday morning it is for a business trip!!
Apr 3, 2024, 9:42 am
#619
Join Date: Oct 2015
Location: Canada
Programs: Aeroplan E50/MM, HH gold, Nat Exec Elite, Kimpton Karma
Posts: 2,405
Inaccurate. I use it for leisure and business. I almost always have something to declare. In fact, at my original interview, I was given a booklet of slips to complete for crossing a land border with goods to declare.
Apr 3, 2024, 9:51 am
#620
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,703
Apr 3, 2024, 11:28 am
#621
Join Date: Jul 2001
Location: SW Michigan, ex SF Bay Area
Posts: 846
As others have said, NEXUS is definitely valid for leisure travel and with things to declare. We use it exclusively for leisure travel. In fact, at our interview, the CBSA officer asked if we would be using it for business, and I said no.
Apr 3, 2024, 3:08 pm
#623
Join Date: Sep 2002
Location: PVD/BOS, PIT
Programs: UA 1K/1MM ★G, DL Silver, Amtrak ES, Hilton Diamond,Nexus
Posts: 247
Apr 3, 2024, 8:10 pm
#624
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,760
Apr 4, 2024, 9:46 am
#625
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 21,196
Moderator's Note
Discussion of the recent announcement of the upcoming increase of the NEXUS application fee increase has been moved to the following thrad:TWA884
Travel Safety/Security co-moderator
Travel Safety/Security co-moderator
Apr 12, 2024, 1:52 pm
#626
Join Date: Dec 2010
Location: LAS - Las Vegas
Programs: Southwest
Posts: 133
How big is the backlog of Nexus card applications now in April 2024? Eighteen months ago it was near 300,000. I haven’t heard or read anything about the backlog size in recent months however. I presume substantial progress has been made?
Apr 13, 2024, 12:31 pm
#627
Join Date: Jan 2003
Location: YVR
Programs: QF Plat / OWE (Lifetime Gold), Aeroplan SE, HHonors Gold, Marriot Bonvoy Gold, Avis Pres't Circle
Posts: 376
I've searched this thread but cannot find clear information about the following situation:
Any information on this would be very helpful. Thanks in advance.
- I am a Canadian citizen and currently a Canadian resident, with a NEXUS membership.
- Shortly I will cease to be a Canadian resident and will be moving abroad.
- I know I must update my Canadian postal address (which I can do online), but my residential address (which will be abroad) update must be done at an enrollment centre.
- I will be returning to Canada and the US for visit friends/family and tourism visits in August-September this year.
Any information on this would be very helpful. Thanks in advance.
Apr 24, 2024, 7:41 pm
#628
Join Date: Mar 2019
Posts: 182
Does NEXUS actually call your employer? My NEXUS membership is up for renewal so I'm filling out the application and trying to figure out what phone number I can give them...
As an side, I've had NEXUS for five years and I love it. Breezing past customs by looking into a camera without having to take anything out of my bag is so cool. TSA PreCheck makes traveling much less stressful. And NEXUS gives you both for less than they cost on their own!
As an side, I've had NEXUS for five years and I love it. Breezing past customs by looking into a camera without having to take anything out of my bag is so cool. TSA PreCheck makes traveling much less stressful. And NEXUS gives you both for less than they cost on their own!
Last edited by oreocookies; Apr 24, 2024 at 8:17 pm
Apr 26, 2024, 11:16 pm
#629
Join Date: Nov 2004
Location: Los Angeles, CA; Philadelphia, PA
Programs: OZ Diamond
Posts: 6,167
How often do people check their application's status? I applied earlier this month, but haven't bothered to log in to check because of reports of over a year wait for conditional approval. TIA.
LAX
LAX
Apr 26, 2024, 11:39 pm
#630
Join Date: Jul 2001
Location: SW Michigan, ex SF Bay Area
Posts: 846
