Nexus Renewal Information and Processing Timelines
Jul 20, 2021, 9:05 am
#961
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,047
Yes, you can cross the border with an expired card within the grace period. The extension would be meaningless otherwise. However, I would presume you CANNOT cross the border without a valid travel document (ie. a NON-expired passport) tied to your NEXUS card.
I don't know the answer to your passport question. I am pretty sure you would need to renew the passport first, but once you do, I don't know if it lets you update the passport online or if a Global Entry location has access to update it. NEXUS locations are closed for the time being.
I don't know the answer to your passport question. I am pretty sure you would need to renew the passport first, but once you do, I don't know if it lets you update the passport online or if a Global Entry location has access to update it. NEXUS locations are closed for the time being.
Jul 20, 2021, 9:20 am
#962
Join Date: Dec 2019
Programs: AA: Exec Plat; AC: 75K; JX: Explorer; HH: Dia; Bonvoy: Gold; Wyndham: Dia
Posts: 299
Don't hold your breath for an online NEXUS interview. While they have been offering that option for months, no one on this forum has actually been able to successfully schedule and participate in a Zoom NEXUS interview. GE - sometimes. NEXUS - never. We're all waiting as fast as we can for either online slots to open or the border to reopen. The latter is more likely to happen first, I would guess.
Jul 20, 2021, 10:39 am
#963
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
Jul 20, 2021, 12:56 pm
#964
Join Date: Feb 2012
Posts: 73
Nothing looks available, but I plan to go in person with my child for their first-time application when things reopen so we can get it done at the same time... so I was not going remote anyway.
Jul 20, 2021, 10:27 pm
#965
Join Date: Jun 2015
Location: SFO
Posts: 181
Current membership expring Q4 2021
Late Jan 2021 renewal submitted
20 July 2021 conditional approval received, interview required (both in-person and remote available to choose)
Tried to schedule an appointment in-person or remote and saw nothing all the way through end of 2022. Looks like it's gonna be up to luck to snatch any last minute available spots. I will wait 6 months before I even try to check regularly.
Late Jan 2021 renewal submitted
20 July 2021 conditional approval received, interview required (both in-person and remote available to choose)
Tried to schedule an appointment in-person or remote and saw nothing all the way through end of 2022. Looks like it's gonna be up to luck to snatch any last minute available spots. I will wait 6 months before I even try to check regularly.
Jul 24, 2021, 11:23 am
#966
Join Date: Jan 2020
Posts: 79
so have you heard if they will officially be extending again. I ask cause the 730 days extension will not cut it for me
like a few months ago show up on my and my wife’s page
Schedule your appointment as soon as possible. If you do not select an appointment date by Sunday, August xx 2021, your application will be deleted from the system. You will be required to resubmit your application and pay the application fee again.
I tried to call never Abel to speak to anyone emailed and in 24 hr got back and just repeated the 730 days and all should be fine which leads me to believe they didn’t look at my individual account and just read from a standard piece of paper on what to say
When they were asked about zoom interviews for GE and nexus they said for sure only renewals and never four brand new Application sadly.
for nexus right now they are supposedly in beta testing zoom interviews for renewals and not heard any more
Last edited by TWA884; Jul 24, 2021 at 1:27 pm Reason: Merge consecutive posts by the same member; please use the multi-quote function. Thank you.
Jul 24, 2021, 11:41 am
#967
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
so have you heard if they will officially be extending again. I ask cause the 730 days extension will not cut it for me
like a few months ago show up on my and my wife’s page
Schedule your appointment as soon as possible. If you do not select an appointment date by Sunday, August xx 2021, your application will be deleted from the system. You will be required to resubmit your application and pay the application fee again.
I tried to call never Abel to speak to anyone emailed and in 24 hr got back and just repeated the 730 days and all should be fine which leads me to believe they didn’t look at my individual account and just read from a standard piece of paper on what to say
like a few months ago show up on my and my wife’s page
Schedule your appointment as soon as possible. If you do not select an appointment date by Sunday, August xx 2021, your application will be deleted from the system. You will be required to resubmit your application and pay the application fee again.
I tried to call never Abel to speak to anyone emailed and in 24 hr got back and just repeated the 730 days and all should be fine which leads me to believe they didn’t look at my individual account and just read from a standard piece of paper on what to say
Jul 24, 2021, 7:03 pm
#969
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,652
Just received this email today:
NEXUS and FAST enrollment centres remain temporarily closed and enrollment interviews are not being conducted at this time. The enrollment centres will remain closed until the travel restrictions at the Canada-United States border are lifted. As a result, all NEXUS and FAST interviews that were previously scheduled will be cancelled, and applicants and existing members will need to reschedule interviews after the CBSA and U.S. Customs and Border Protection (CBP) resume enrollment operations. Further updates on the re-opening of the enrollment centres will be shared on the CBSA website.
Existing NEXUS and FAST members who renew their membership before the expiry date on their card will be granted an extension of their membership benefits. Therefore, please renew your membership before it expires to avoid losing your privileges while your renewal is pending.
Visit Current border measures and requirements for information about how COVID-19 is affecting travellers, border services, programs and business.
We sincerely apologize for the inconvenience and appreciate your patience through this process.
Sincerely,
Travellers Policy and Programs Directorate
Canada Border Services Agency
NEXUS and FAST enrollment centres remain temporarily closed and enrollment interviews are not being conducted at this time. The enrollment centres will remain closed until the travel restrictions at the Canada-United States border are lifted. As a result, all NEXUS and FAST interviews that were previously scheduled will be cancelled, and applicants and existing members will need to reschedule interviews after the CBSA and U.S. Customs and Border Protection (CBP) resume enrollment operations. Further updates on the re-opening of the enrollment centres will be shared on the CBSA website.
Existing NEXUS and FAST members who renew their membership before the expiry date on their card will be granted an extension of their membership benefits. Therefore, please renew your membership before it expires to avoid losing your privileges while your renewal is pending.
Visit Current border measures and requirements for information about how COVID-19 is affecting travellers, border services, programs and business.
We sincerely apologize for the inconvenience and appreciate your patience through this process.
Sincerely,
Travellers Policy and Programs Directorate
Canada Border Services Agency
Jul 25, 2021, 9:28 am
#971
Join Date: Jul 2011
Posts: 32
To confirm, does this apply to all US and Canada NEXUS Enrollment Centers, or just Canada NEXUS Enrollment Centers? The email seems to be coming from CBSA and would like to confirm if this is true from the US side as well.
Considering NEXUS requires interviews by both countries, I assume it the closure applies to the US as well, but its the government, so I never know for sure.
Considering NEXUS requires interviews by both countries, I assume it the closure applies to the US as well, but its the government, so I never know for sure.
Jul 25, 2021, 9:33 am
#972
Join Date: May 2018
Location: Colorado (anywhere between DEN DMM BAH)
Programs: United MileagePlus, SkyMiles, AAdvantage, NEXUS
Posts: 3,034
To confirm, does this apply to all US and Canada NEXUS Enrollment Centers, or just Canada NEXUS Enrollment Centers? The email seems to be coming from CBSA and would like to confirm if this is true from the US side as well.
Considering NEXUS requires interviews by both countries, I assume it the closure applies to the US as well, but its the government, so I never know for sure.
Considering NEXUS requires interviews by both countries, I assume it the closure applies to the US as well, but its the government, so I never know for sure.
Jul 28, 2021, 3:22 pm
#973
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,652
Moderator's Note - Topic Drift
For indexing and future search purposes, posts discussing updating passport and/or citizenship information for NEXUS members, and the pros and cons of NEXUS vs. Global Entry were moved to the relevant threads. Members whose posts were relocated were notified by private messages.
Please try to keep your contributions in this thread focused on NEXUS renewal issues and timelines.
Thank you,
TWA884
Travel Safety/Security co-moderator
Please try to keep your contributions in this thread focused on NEXUS renewal issues and timelines.
Thank you,
TWA884
Travel Safety/Security co-moderator
Jul 28, 2021, 5:30 pm
#974
FlyerTalk Evangelist
Join Date: Nov 1999
Programs: FB Silver going for Gold
Posts: 21,808
Jul 29, 2021, 9:02 am
#975
Join Date: Aug 2016
Location: IAH
Posts: 91
I hope to have the same luck as you. Mine expires in June 2022 as well and I applied for renewal yesterday.
How many countries did you travel to since your last application? I traveled to 5 so on the lower end of the count spectrum.
Was this your first renewal? And are you a Canadian, American or both?
How many countries did you travel to since your last application? I traveled to 5 so on the lower end of the count spectrum.
Was this your first renewal? And are you a Canadian, American or both?
