The dreaded "X" with Global Entry
Jul 26, 2022, 2:13 pm
#226
Join Date: Jul 2009
Location: SJC
Programs: AA, AS, Marriott
Posts: 6,068
Yes I forgot that I hadn't actually scanned my passport. Also forgot that I'd been to LAX where I had to see the man with the tablet, rather than get the printout.
I'm always getting Precheck on my boarding passes, so that isn't an issue.
I don't remember being asked to scan my fingerprints at BWI on the way in last week... I'll speak to the officer next time and see if they can fix whatever it is.
I'm always getting Precheck on my boarding passes, so that isn't an issue.
I don't remember being asked to scan my fingerprints at BWI on the way in last week... I'll speak to the officer next time and see if they can fix whatever it is.
Aug 22, 2022, 3:40 pm
#227
Join Date: Sep 2012
Location: Nottingham
Programs: BA GGL
Posts: 1,333
Got the X again.... Spoke to the border agent. Apparently Global Entry can't see my ESTA. However when they scan my passport they can clearly see my ESTA and all the numbers match up. The agent wasn't too sure what could be done to fix it.
Aug 22, 2022, 7:50 pm
#228
Join Date: Jul 2009
Location: SJC
Programs: AA, AS, Marriott
Posts: 6,068
Did you happen to check the Reference Code on the receipt (unless this was at LAX or another location with no paper receipt)? I'm wondering if there's not a discrepancy with the name/passport number on the approved ESTA versus the passport?