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Global Entry Walk-In Interviews

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Old May 22, 2016, 7:44 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Old Gold
List of Global Entry Enrollment Centers

Post your walk-in experiences in the Wiki. If you cannot update the Wiki, then please post in the thread, and someone will paste your data point. Please format it as such under the enrollment center where you attempted to walk-in:

Yes/No [If Yes, put how long you waited in brackets] (Date and time attempted)

If someone in your family had an appointment at that time, please note that, too.

Examples:
Yes [45m] (4/2/2016 10am w/ a family member who had an appointment)
Yes [2h] (4/18/2016 3pm)
No (5/2/2016 12pm w/ a family member who had an appointment)
Yes [25m] (5/10/2016 9am)

-----------------------------------------
Disclaimer: These are only data points. There is no guarantee you will be successful as a walk-in.
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Table of Contents
ATL; AUS; BDL; BNA; BOI; BOS; BWI; CLT; DEN; EWR; FAI; Houston Central Library; IAD; JFK; LAS; LAX; LNB; MCI; MCO; MIA; MSP; MSY; ORD; PDX; PHL; PHX; PIT; RIC; SEA; SFO; SLC; STL; TPA; TUS; Vancouver NEXUS Enrollment Center; Washington, DC, Ronald Reagan Building


ATL - Atlanta Hartsfield-Jackson International Airport - International Terminal

Yes [45m] (7/18/2016)
Yes [45m] (9/20/2016 1pm)
Yes [28m] (2/24/2017 1:20 pm)
Yes [140m] (3/24/2017 8:15 am - told "You will be here all day" and "You're not a priority" yada yada. We were polite and told him that was fine.)
No (7/18/2018 11:30 AM) - Told over the phone they also no longer accept walk-ins


Atlanta Port Office (U.S. Customs House) - 157 Trade Port Drive, Suite C, Atlanta, GA 30354

No (7/18/2018 11:00 AM) - Told they no longer accept walk-ins anymore in person.


AUS - Austin-Bergstrom International Airport - 3600 Presidential Blvd, Austin, TX 78719

Yes (04/05/2017)


BDL - Bradley International Airport - International Arrivals Building -- Hartford, CT

Yes [30m] (08/14/2017 1:40 pm)
Yes [2m] (09/05/2017 9:30am)
Yes [no wait] (8/13/2018 2:30 pm)
Yes [15m] (July 2019 2:30 pm)


BNA - Nashville Enrollment Center - 612 Hangar Lane, Suite 116, Nashville, TN 37217

No (6/15/2016 12:30pm)
No (7/20/2016 called)
Yes (07/21/2016 w/a family member who had an appointment)
No (05/10/2018)


BOI - Boise Enrollment Center - 4655 S Enterprise Street, Boise, ID 83705

Yes [20m] (5/16/2016 12pm)


BOS - Logan International Airport - Terminal E Arrivals

Yes [60m] (9/30/2015 1pm) (officer made it seem like this was rare)
Yes [15m] (9/18/2016 10AM w/a family member who had an appointment)
No (6/2/2016)
No [60m] (10/01/2016 7:30pm w/a family member who had an appointment)
Yes [120m] (8/10/2017 9am)
Yes [60m] (8/22/2017 10:30am)
Yes [90m] (9/1/2017 2:30pm)
Yes [0m] (11/13/2017 10 am)
Yes (05/10/2018)


BWI - Thurgood Marshall Airport - International E Pier, Lower Level Door 18, Room E1709

Yes [30m] (7/10/2016, 1pm)
Yes [25m] (7/12/2016, 1:30pm)
Yes [10m] (2/8/2017, 1:15pm)
Yes [30m] (2/10/2014)
Yes [15m] (2/16/2017 1:15 pm)
yes (8/9/2017)
Yes [25m] 08 Nov 2019 2:15pm


CLT - Charlotte/Douglas International Airport

No (07/26/2016)
No (07/07/2017 3:15 PM) Maybe available if arrive early
No (01/12/2018 1:30pm)
No (07/13/2018 3:00 pm) Note: They do allow walk ins, but apparently only from 8:30am - 11:30am.
Yes [15m] (7/16/2018, 12:55pm)


DEN - Denver International Airport - Jeppesen Terminal, next to International Arrivals

Yes [5m] (5/31/2016 4:30pm w/ family member who had an appointment)
No (05/13/2017 1:00pm)


EWR - Newark International Airport - Terminal B

No (6/26/2016 3:20pm)
No (6/29/2016 w/a family member who had an appointment)
Yes (7/8/2016 1:45 pm w/family member who had an appointment after initially saying no)
No (11/29/2016)
No (1/10/2017)
No (6/3/2017 11:30am w/ spouse who had an appointment) "We don't do walk-ins"
No (8/5/2017 11:15am 3yr old w/ mother who had appointment) "We don't have her file ready and it can take a couple hours to request it."


FAI - Fairbanks International Airport

No (2/17/2017 10:30am)


Houston Central Library - 500 McKinney Street, Houston, TX 77002

Yes [50m] (05/15/2017 10 am)


IAD - Washington-Dulles International Airport - Main Terminal, Ground Floor, International Arrivals

No (7/19/2016)


JFK - John F. Kennedy International Airport - Terminal Four, Main Lobby

Yes (6/8/2016 6:30pm)
Yes (7/08/2016 1:45 pm w/a family member who had an appointment)
Yes [1h30m] (10/12/2016 10am)
No (11/25/2016 6 pm)
Yes [40m] (12/16/2016 7am)
Yes [40m] (12/16/2016 7am)
Yes [1m] (2/4/2017 9am)
No [10m] (2/5/2017 2pm) - was told they don't do walk ins at all at JFK. Clearly they don't read this wiki
Yes [90m] (03/02/2017 1:15 pm) - was told "no walk-ins" by one agent, another agent allowed.
No (06/15/2017 6pm)
No (06/16/2017 8am)
No (07/29/18 11am)
Yes [20m] (11/20/2019) - officer said it could be "an couple hours or more"
Yes [5m] (11/30/2019)


LAS - Las Vegas McCarran International Airport Terminal 3

Yes (10/16/2019 ~9:00 am)


LAX - Los Angeles International Airport - 11099 S La Cienega Blvd Suite #155, Los Angeles, CA 90045

No (5/23/2016)
Yes [0m] (2/17/2017 7:30am) - had an appointment for 9:45am that day, but I showed up right when they opened and it was no problem.


LNB - Long Beach Seaport - 301 E. Ocean Blvd., Room 805, Long Beach, CA 90802

No (7/18/2016 w/a family member who had an appointment)
Yes (11/3/2016 w/a family member who had an appointment)
Yes (1/2/18 1:30pm w/ spouse who had an appointment)


MCI - Kansas City International Airport - Terminal C

Yes [30m] (8/9/2016 7:30am)
No (4/12/17 5:30pm with a family member who had an appointment)


MCO - Orlando International Airport - Terminal B

No (7/14/2016 1pm)


MIA - Miami International Airport - Concourse J - 2nd level, Passenger Hallway

Yes [Varies Heavily ~15-45m] (10/01/2016 4:30PM)


MSP - Minneapolis/St. Paul Int'l - Terminal 1 Lindberg, Baggage Claim Level (By Carousel 2)

No (7/15/2016 4pm)
Yes [10m] (5/11/2017 9:00am)
No (9/21/2017 8:50am)


MSY - New Orleans/Lois Armstrong International Airport

Yes (6/22/2016 1:00 pm w/ a family member who had an appointment)


ORD - Chicago O'Hare International Airport - Terminal 5

No (6/19/2016)
Yes (7/9/2016 w/a family member who had an appointment)
Yes [30m] (7/23/2016 3:00pm)
Yes [5h] (11/14/2016 1:30pm)
No (4/26/2018 "got there too late - they close at 3:30")
Yes [30m] (4/27/2018 2:00pm)


PDX - Portland Int'l Airport - Room T3352

No (7/11/2016 11:30am)


PHL - Philadelphia Int'l Airport - Terminal A West, 3rd Floor

No (5/16/2016 11am )
Yes [20m] (9/17/2016 7PM w/a family member who had an appointment)
Yes [50m] (10/06/2016 3PM two adults and one infant)
No (08/31/2016 12:00 noon)
Yes [20 m] (9/1/2016 5:35pm)
Yes [45 m] (3/20/2017 10:30am)
Yes [5 m] (03/14/2018 7 pm)


PHX - Phoenix Sky Harbor Airport

Yes [90 m] (3/20/2017 9 am)


PIT - Pittsburgh International Airport - Main Terminal - Ticketing Level

Yes [5m] (08/31/2017 1:00 pm)


RIC - Richmond International Airport

No (6/19/2017 asked by phone)


SEA - Seattle-Tacoma Int'l Airoport (Seatac) - Mezzanine Level, Room MT6439M

No (2/17/2016 9am)
Yes [25m total time] (7/21/2016)
Yes (4/17/2017 11:30 am)
Yes [30min] (6/17/2019 1:15pm - w/3 family members)


SFO - San Francisco Int'l Airport - Int'l Arrivals Level

Note: It has been confirmed that there are at least six walk-in spots available twice a day: 7am & 3pm.
Obviously, to increase your chances of one of those spots, you will need to arrive earlier than those times.


Yes [5m] (2/27/2016)
Yes (6/24/2016 w/family member has appointment)
Yes [20m] (7/6/2016 6pm)
Yes [5m] (7/8/2016 6 am)
Yes [8m] (8/19/2016 9:10am)
Yes [6h 15m] (9/18/16 3am)
Yes [40m] (9/29/16 6:40pm)
Yes [5h50m] (10/05/2016 04:52)
Yes (10/5/2016 10:40)
Yes [2h] (10/14/2016 4pm)
Yes [3h] (10/14/2016 4pm)
Yes [90m] (12/10/2016 2:15pm)
Yes [4h] (04/12/2017 6:50 AM)
Yes [100m] (04/13/2017 2:50 PM)
Yes [30m] (04/13/2017 12:05 PM)
Yes [4h] (04/16/2017 1pm)
Yes [2h] (05/01/2017 7:30pm)
No [5h30h] (05/18/2017 5:30pm - Office was short staffed)
Yes [1h] (05/19/2017 7:30am)
Yes [1h] (05/25/2017 11:55am - waited a little over an hour)
No (11/24/17) arrived at 8pm
Yes (11/25/17) waited 1 1/4 hours at 10am
Yes [5 min] (02/12/17 2 with family member who had an appointment)
Yes [15 min] (02/08/19)


SLC - Salt Lake City International Airport - International Terminal

No (07/27/2017 2:00-2:30 pm - "We don't take walk-ins." Office was dead)


STL - St. Louis Int'l Airport - Terminal 2 (Southwest Airlines Terminal)

Yes (7/20/2016 am, with a family member who had an appointment)


TPA - Tampa International Airport - 1st floor baggage claim level - Red

No (4/17/17)


TUS - Tucson Int'l Airport - US CBP Office

Yes (6/29/2016)
Yes [10m] (02/04/2020 1:00pm)

Vancouver NEXUS Enrollment Center - 1611 Main St, 4th Floor, Ste 400, Vancouver, British Columbia, CAV 6A2W5

Yes [30m] (7/4/2016, 11 am, w/family members with appointments)


Washington, DC, Enrollment Center - Ronald Reagan Building, 1300 Pennsylvania Avenue NW

Yes (08/13/2016 noon)
Yes [0m] (08/27/2016 11:00 am)
Yes [0m] (01/23/2017 11 am; had an appointment for 6 hrs later, but was in the building for a meeting. It appeared that earlier people w/o appointments got in right away)
Yes [0m] (02/22/2017 7:30 am)
Yes [30m] (03/15/2017)
Yes [20m] (03/20/2017)
Yes [0m] (06/6/2017 3:30 pm)
Yes [<5m] (06/7/2017 8:30 am)
Yes [20m] (06/12/2017 3:45 pm)
Yes [15m] (06/16/2017 12:20 pm)
Yes [0m] (07/01/2017 12:30 pm)
Yes [10m] (9/16/2017 9:30am)
Yes [ 3m] (19 July 2018, 12 noon)
Yes [30m] (07/27/2018 11:1am)
Yes [30m including wait and interview] (July 2019 7:00 am]
Yes [25m] (11/21/2019, ~15:00)
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Global Entry Walk-In Interviews

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Old Apr 5, 2017, 11:57 pm
  #436  
 
Join Date: Aug 2007
Location: San Francisco
Posts: 1,039
Have a very slow week next week, so I was thinking of heading to SFO around 2PM to try to walk-in ... any ideas if it's generally fairly simple to get a walk-in appt. in the afternoon?
kthpence is offline  
Old Apr 6, 2017, 11:32 am
  #437  
 
Join Date: Jun 2004
Location: SFO, SJC
Programs: UA MM /Gold ; AS MVP Gold; SWA A LIst and CP; HH Gold; Bonvoy Titanium; IHG Plat Elite
Posts: 588
Originally Posted by kthpence
Have a very slow week next week, so I was thinking of heading to SFO around 2PM to try to walk-in ... any ideas if it's generally fairly simple to get a walk-in appt. in the afternoon?
it worked for us in Nov last year. Went there at 2pm. Was 2nd in line for the 3pm shift. We just asked whoever was sitting there and "staked" our spot on the seats outside the door since they only take the first 6 walkins. There was a couple that showed up at 2:45pm. They were number 6 and 7 but only one person could "walk in".
lainys is offline  
Old Apr 6, 2017, 12:21 pm
  #438  
 
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Originally Posted by lainys
it worked for us in Nov last year. Went there at 2pm. Was 2nd in line for the 3pm shift. We just asked whoever was sitting there and "staked" our spot on the seats outside the door since they only take the first 6 walkins. There was a couple that showed up at 2:45pm. They were number 6 and 7 but only one person could "walk in".
Which day of the week was it?
1KChinito is offline  
Old Apr 7, 2017, 10:50 am
  #439  
 
Join Date: Jun 2004
Location: SFO, SJC
Programs: UA MM /Gold ; AS MVP Gold; SWA A LIst and CP; HH Gold; Bonvoy Titanium; IHG Plat Elite
Posts: 588
Originally Posted by 1KChinito
Which day of the week was it?
It was a Saturday.
lainys is offline  
Old Apr 7, 2017, 10:56 am
  #440  
 
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Originally Posted by lainys
It was a Saturday.
Thanks. I wonder if weekday is better than weekend?
1KChinito is offline  
Old Apr 10, 2017, 8:30 am
  #441  
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
 
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,647
Moderator's Note:

A recent question about the location of the location of the Global Entry Enrollment Center in Houston was moved to the following thread:
TWA884
Travel Safety/Security co-moderator
TWA884 is offline  
Old Apr 12, 2017, 4:40 pm
  #442  
 
Join Date: Jul 2009
Posts: 147
MCI - No 4/12/17 5:30pm
stevehuff is offline  
Old Apr 12, 2017, 4:50 pm
  #443  
 
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Originally Posted by stevehuff
MCI - No 4/12/17 5:30pm
Thank you for sharing. Wiki updated for you.
1KChinito is offline  
Old Apr 12, 2017, 5:39 pm
  #444  
 
Join Date: Oct 2003
Location: Traveling the World
Posts: 6,075
Did a walkin today at SFO waited from 6:50 AM-10:50 AM and was approved soon there after. First available appointment was 11/1/17 and applied on 4/1/2017 got the initial approval 4/10/17.

My Father and I applied for Global Entry on 4-1-17 along with my Mother whose application is still pending initial approval.

This past Monday we got the Initial Approval and scheduled the appointment for November 1st. So we decided to go to SFO today as a walkin and normally they say they only see 6 people.

When we arrived there were other applicants who arrived at 3:15 AM and you put your name on a sign in sheet located outside the Global Entry Office.

We arrived at 6:50 AM and waited. At 10:50 AM my name was called and I went in for the brief interview and fingerprinting at 10:55 AM my Father was called. By 11:30 AM we both got the" Status Change Email" and was approved.

This afternoon I entered in the Known Traveler number into my Frequent Flier online profile of the airlines I fly on for TSA Pre Check.

In a few days we will get our cards.

Apparently there were more officers staffed today and I hope my Mother gets the same luck as we did.

Overall it was worth the wait and I got a chance to speak with other applicants during the wait to pass the time. The time went by really quick.

From what I have read other people waited 8 hours for walkins, some were turned away and others came back on more than one occasion.

From almost a 7 month wait to two days after getting the initial approval is Gold in my book.

Thank you very much FlyerTalk for this forum and explaining the process. It went very smoothly. Patience is the key word.

Last edited by TWA884; Apr 12, 2017 at 7:10 pm Reason: Merge consecutive posts
danielonn is offline  
Old Apr 13, 2017, 11:22 am
  #445  
 
Join Date: Aug 2007
Location: San Francisco
Posts: 1,039
Heading down to SFO this afternoon to see if I can walk-in. I'm shooting to arrive at 12:30PM, and hopefully it won't be too busy as it's currently spring break so I assume a lot of families will be trying to do walk-in appts. I'll update this wiki when I return.
kthpence is offline  
Old Apr 13, 2017, 11:57 am
  #446  
 
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Originally Posted by kthpence
Heading down to SFO this afternoon to see if I can walk-in. I'm shooting to arrive at 12:30PM, and hopefully it won't be too busy as it's currently spring break so I assume a lot of families will be trying to do walk-in appts. I'll update this wiki when I return.
You realize the next shift does not begin until 3 pm. Unless 7 am shift has not had 6 walk-ins already, you may have to wait until the 3 pm shift. Arriving at 12:30 pm should ensure you a spot at the 3 pm shift.

Good luck and let us know your result.
1KChinito is offline  
Old Apr 13, 2017, 12:15 pm
  #447  
 
Join Date: Oct 2003
Location: Traveling the World
Posts: 6,075
Originally Posted by kthpence
Heading down to SFO this afternoon to see if I can walk-in. I'm shooting to arrive at 12:30PM, and hopefully it won't be too busy as it's currently spring break so I assume a lot of families will be trying to do walk-in appts. I'll update this wiki when I return.
Good luck kthpence I hope it works out as well as it did for my Father and myself. Please let us know.

Originally Posted by 1KChinito
You realize the next shift does not begin until 3 pm. Unless 7 am shift has not had 6 walk-ins already, you may have to wait until the 3 pm shift. Arriving at 12:30 pm should ensure you a spot at the 3 pm shift.

Good luck and let us know your result.
You are correct. Per another applicant whose husband works as a volunteer at the SFO Information counter and said there were extra agents. Also yesterday there was fog so perhaps those with appointments missed them as they were possibly flying to SFO or they got through the appointments that were scheduled quicker as the applicants arrived earlier due to work commitments .

Yesterday they took more than 6 there were 22 and I was number 14 and my Father was number 15. There were families with children too and there were others who were number 20 and so on. Some walk ins arrived as early as 3:15 AM. We arrived at 6:50 AM and were out by 11:20 from the parking garage.

We parked in Garage A and took the tram to Garage G and then took the walkway on level 3. While Garage G may have been easier it was confusing how to get to Garage G so we just parked in A and took a 3 minute ride on Airtran. The ride back was longer and it was so nice to see the planes out on the runway.

Another option is to take BART to Terminal G or park at the Embassy Suites Peninsula Park and take their shuttle. I tip them $5 and they don't ask any questions. We paid $35 for our parking but you sometimes gotta do what you gotta do and we had an appointment in San Francisco at 1:30 PM.

Just don't get disappointed kithpence if you are turned away but you can try putting your name down for the 3:00 shift.

Good luck.

Last edited by TWA884; Apr 13, 2017 at 3:48 pm Reason: Merge consecutive posts
danielonn is offline  
Old Apr 13, 2017, 12:28 pm
  #448  
 
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Originally Posted by danielonn
You are correct. Per another applicant whose husband works as a volunteer at the SFO Information counter and said there were extra agents. Also yesterday there was fog so perhaps those with appointments missed them as they were possibly flying to SFO or they got through the appointments that were scheduled quicker as the applicants arrived earlier due to work commitments .

Yesterday they took more than 6 there were 22 and I was number 14 and my Father was number 15. There were families with children too and there were others who were number 20 and so on. Some walk ins arrived as early as 3:15 AM. We arrived at 6:50 AM and were out by 11:20 from the parking garage.

We parked in Garage A and took the tram to Garage G and then took the walkway on level 3. While Garage G may have been easier it was confusing how to get to Garage G so we just parked in A and took a 3 minute ride. The ride back was longer and it was so nice to see the planes out on the runway.

Just don't get disappointed kithpence if you are turned away but you can try putting your name down for the 3:00 shift.

Good luck.
Thank you for sharing. It is good to know they may take more than posted 6 walk-ins.
1KChinito is offline  
Old Apr 13, 2017, 4:08 pm
  #449  
 
Join Date: Aug 2007
Location: San Francisco
Posts: 1,039
Originally Posted by 1KChinito
You realize the next shift does not begin until 3 pm. Unless 7 am shift has not had 6 walk-ins already, you may have to wait until the 3 pm shift. Arriving at 12:30 pm should ensure you a spot at the 3 pm shift.

Good luck and let us know your result.

Just wanted to report back ... I arrived at 12:15, was 4th on the waitlist, and was called in and done / back to my car by 12:45. I honestly don't think there are really "shifts" anymore at SFO, and they are just taking walk-ins when they can (i.e. in between people with appointments).

From what I saw, if you had an appointment, even one that was 2 hours from now, they would take you before someone on the walk-in waitlist. They didn't seem to only accept 6 people per shift - perhaps that just a way of discouraging what could be a ton of walk-ins.

Maybe I was lucky, I don't know, but the whole experience was fairly painless (despite the Customs officer being a bit off putting toward me). I'd definitely recommend going in the afternoon if you can vs. waking up at 3AM and going then. Heck, people report showing up at 7PM and being seen right away, so I don't understand the whole going at 6AM thing.
kthpence is offline  
Old Apr 13, 2017, 4:26 pm
  #450  
 
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Originally Posted by kthpence
Just wanted to report back ... I arrived at 12:15, was 4th on the waitlist, and was called in and done / back to my car by 12:45. I honestly don't think there are really "shifts" anymore at SFO, and they are just taking walk-ins when they can (i.e. in between people with appointments).

From what I saw, if you had an appointment, even one that was 2 hours from now, they would take you before someone on the walk-in waitlist. They didn't seem to only accept 6 people per shift - perhaps that just a way of discouraging what could be a ton of walk-ins.

Maybe I was lucky, I don't know, but the whole experience was fairly painless (despite the Customs officer being a bit off putting toward me). I'd definitely recommend going in the afternoon if you can vs. waking up at 3AM and going then. Heck, people report showing up at 7PM and being seen right away, so I don't understand the whole going at 6AM thing.
Thank you for sharing. It is good to know. danielonn reported there were 22 walk-ins at SFO.
1KChinito is offline  


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