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Global Entry Walk-In Interviews

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Old May 22, 2016, 7:44 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Old Gold
List of Global Entry Enrollment Centers

Post your walk-in experiences in the Wiki. If you cannot update the Wiki, then please post in the thread, and someone will paste your data point. Please format it as such under the enrollment center where you attempted to walk-in:

Yes/No [If Yes, put how long you waited in brackets] (Date and time attempted)

If someone in your family had an appointment at that time, please note that, too.

Examples:
Yes [45m] (4/2/2016 10am w/ a family member who had an appointment)
Yes [2h] (4/18/2016 3pm)
No (5/2/2016 12pm w/ a family member who had an appointment)
Yes [25m] (5/10/2016 9am)

-----------------------------------------
Disclaimer: These are only data points. There is no guarantee you will be successful as a walk-in.
-----------------------------------------

Table of Contents
ATL; AUS; BDL; BNA; BOI; BOS; BWI; CLT; DEN; EWR; FAI; Houston Central Library; IAD; JFK; LAS; LAX; LNB; MCI; MCO; MIA; MSP; MSY; ORD; PDX; PHL; PHX; PIT; RIC; SEA; SFO; SLC; STL; TPA; TUS; Vancouver NEXUS Enrollment Center; Washington, DC, Ronald Reagan Building


ATL - Atlanta Hartsfield-Jackson International Airport - International Terminal

Yes [45m] (7/18/2016)
Yes [45m] (9/20/2016 1pm)
Yes [28m] (2/24/2017 1:20 pm)
Yes [140m] (3/24/2017 8:15 am - told "You will be here all day" and "You're not a priority" yada yada. We were polite and told him that was fine.)
No (7/18/2018 11:30 AM) - Told over the phone they also no longer accept walk-ins


Atlanta Port Office (U.S. Customs House) - 157 Trade Port Drive, Suite C, Atlanta, GA 30354

No (7/18/2018 11:00 AM) - Told they no longer accept walk-ins anymore in person.


AUS - Austin-Bergstrom International Airport - 3600 Presidential Blvd, Austin, TX 78719

Yes (04/05/2017)


BDL - Bradley International Airport - International Arrivals Building -- Hartford, CT

Yes [30m] (08/14/2017 1:40 pm)
Yes [2m] (09/05/2017 9:30am)
Yes [no wait] (8/13/2018 2:30 pm)
Yes [15m] (July 2019 2:30 pm)


BNA - Nashville Enrollment Center - 612 Hangar Lane, Suite 116, Nashville, TN 37217

No (6/15/2016 12:30pm)
No (7/20/2016 called)
Yes (07/21/2016 w/a family member who had an appointment)
No (05/10/2018)


BOI - Boise Enrollment Center - 4655 S Enterprise Street, Boise, ID 83705

Yes [20m] (5/16/2016 12pm)


BOS - Logan International Airport - Terminal E Arrivals

Yes [60m] (9/30/2015 1pm) (officer made it seem like this was rare)
Yes [15m] (9/18/2016 10AM w/a family member who had an appointment)
No (6/2/2016)
No [60m] (10/01/2016 7:30pm w/a family member who had an appointment)
Yes [120m] (8/10/2017 9am)
Yes [60m] (8/22/2017 10:30am)
Yes [90m] (9/1/2017 2:30pm)
Yes [0m] (11/13/2017 10 am)
Yes (05/10/2018)


BWI - Thurgood Marshall Airport - International E Pier, Lower Level Door 18, Room E1709

Yes [30m] (7/10/2016, 1pm)
Yes [25m] (7/12/2016, 1:30pm)
Yes [10m] (2/8/2017, 1:15pm)
Yes [30m] (2/10/2014)
Yes [15m] (2/16/2017 1:15 pm)
yes (8/9/2017)
Yes [25m] 08 Nov 2019 2:15pm


CLT - Charlotte/Douglas International Airport

No (07/26/2016)
No (07/07/2017 3:15 PM) Maybe available if arrive early
No (01/12/2018 1:30pm)
No (07/13/2018 3:00 pm) Note: They do allow walk ins, but apparently only from 8:30am - 11:30am.
Yes [15m] (7/16/2018, 12:55pm)


DEN - Denver International Airport - Jeppesen Terminal, next to International Arrivals

Yes [5m] (5/31/2016 4:30pm w/ family member who had an appointment)
No (05/13/2017 1:00pm)


EWR - Newark International Airport - Terminal B

No (6/26/2016 3:20pm)
No (6/29/2016 w/a family member who had an appointment)
Yes (7/8/2016 1:45 pm w/family member who had an appointment after initially saying no)
No (11/29/2016)
No (1/10/2017)
No (6/3/2017 11:30am w/ spouse who had an appointment) "We don't do walk-ins"
No (8/5/2017 11:15am 3yr old w/ mother who had appointment) "We don't have her file ready and it can take a couple hours to request it."


FAI - Fairbanks International Airport

No (2/17/2017 10:30am)


Houston Central Library - 500 McKinney Street, Houston, TX 77002

Yes [50m] (05/15/2017 10 am)


IAD - Washington-Dulles International Airport - Main Terminal, Ground Floor, International Arrivals

No (7/19/2016)


JFK - John F. Kennedy International Airport - Terminal Four, Main Lobby

Yes (6/8/2016 6:30pm)
Yes (7/08/2016 1:45 pm w/a family member who had an appointment)
Yes [1h30m] (10/12/2016 10am)
No (11/25/2016 6 pm)
Yes [40m] (12/16/2016 7am)
Yes [40m] (12/16/2016 7am)
Yes [1m] (2/4/2017 9am)
No [10m] (2/5/2017 2pm) - was told they don't do walk ins at all at JFK. Clearly they don't read this wiki
Yes [90m] (03/02/2017 1:15 pm) - was told "no walk-ins" by one agent, another agent allowed.
No (06/15/2017 6pm)
No (06/16/2017 8am)
No (07/29/18 11am)
Yes [20m] (11/20/2019) - officer said it could be "an couple hours or more"
Yes [5m] (11/30/2019)


LAS - Las Vegas McCarran International Airport Terminal 3

Yes (10/16/2019 ~9:00 am)


LAX - Los Angeles International Airport - 11099 S La Cienega Blvd Suite #155, Los Angeles, CA 90045

No (5/23/2016)
Yes [0m] (2/17/2017 7:30am) - had an appointment for 9:45am that day, but I showed up right when they opened and it was no problem.


LNB - Long Beach Seaport - 301 E. Ocean Blvd., Room 805, Long Beach, CA 90802

No (7/18/2016 w/a family member who had an appointment)
Yes (11/3/2016 w/a family member who had an appointment)
Yes (1/2/18 1:30pm w/ spouse who had an appointment)


MCI - Kansas City International Airport - Terminal C

Yes [30m] (8/9/2016 7:30am)
No (4/12/17 5:30pm with a family member who had an appointment)


MCO - Orlando International Airport - Terminal B

No (7/14/2016 1pm)


MIA - Miami International Airport - Concourse J - 2nd level, Passenger Hallway

Yes [Varies Heavily ~15-45m] (10/01/2016 4:30PM)


MSP - Minneapolis/St. Paul Int'l - Terminal 1 Lindberg, Baggage Claim Level (By Carousel 2)

No (7/15/2016 4pm)
Yes [10m] (5/11/2017 9:00am)
No (9/21/2017 8:50am)


MSY - New Orleans/Lois Armstrong International Airport

Yes (6/22/2016 1:00 pm w/ a family member who had an appointment)


ORD - Chicago O'Hare International Airport - Terminal 5

No (6/19/2016)
Yes (7/9/2016 w/a family member who had an appointment)
Yes [30m] (7/23/2016 3:00pm)
Yes [5h] (11/14/2016 1:30pm)
No (4/26/2018 "got there too late - they close at 3:30")
Yes [30m] (4/27/2018 2:00pm)


PDX - Portland Int'l Airport - Room T3352

No (7/11/2016 11:30am)


PHL - Philadelphia Int'l Airport - Terminal A West, 3rd Floor

No (5/16/2016 11am )
Yes [20m] (9/17/2016 7PM w/a family member who had an appointment)
Yes [50m] (10/06/2016 3PM two adults and one infant)
No (08/31/2016 12:00 noon)
Yes [20 m] (9/1/2016 5:35pm)
Yes [45 m] (3/20/2017 10:30am)
Yes [5 m] (03/14/2018 7 pm)


PHX - Phoenix Sky Harbor Airport

Yes [90 m] (3/20/2017 9 am)


PIT - Pittsburgh International Airport - Main Terminal - Ticketing Level

Yes [5m] (08/31/2017 1:00 pm)


RIC - Richmond International Airport

No (6/19/2017 asked by phone)


SEA - Seattle-Tacoma Int'l Airoport (Seatac) - Mezzanine Level, Room MT6439M

No (2/17/2016 9am)
Yes [25m total time] (7/21/2016)
Yes (4/17/2017 11:30 am)
Yes [30min] (6/17/2019 1:15pm - w/3 family members)


SFO - San Francisco Int'l Airport - Int'l Arrivals Level

Note: It has been confirmed that there are at least six walk-in spots available twice a day: 7am & 3pm.
Obviously, to increase your chances of one of those spots, you will need to arrive earlier than those times.


Yes [5m] (2/27/2016)
Yes (6/24/2016 w/family member has appointment)
Yes [20m] (7/6/2016 6pm)
Yes [5m] (7/8/2016 6 am)
Yes [8m] (8/19/2016 9:10am)
Yes [6h 15m] (9/18/16 3am)
Yes [40m] (9/29/16 6:40pm)
Yes [5h50m] (10/05/2016 04:52)
Yes (10/5/2016 10:40)
Yes [2h] (10/14/2016 4pm)
Yes [3h] (10/14/2016 4pm)
Yes [90m] (12/10/2016 2:15pm)
Yes [4h] (04/12/2017 6:50 AM)
Yes [100m] (04/13/2017 2:50 PM)
Yes [30m] (04/13/2017 12:05 PM)
Yes [4h] (04/16/2017 1pm)
Yes [2h] (05/01/2017 7:30pm)
No [5h30h] (05/18/2017 5:30pm - Office was short staffed)
Yes [1h] (05/19/2017 7:30am)
Yes [1h] (05/25/2017 11:55am - waited a little over an hour)
No (11/24/17) arrived at 8pm
Yes (11/25/17) waited 1 1/4 hours at 10am
Yes [5 min] (02/12/17 2 with family member who had an appointment)
Yes [15 min] (02/08/19)


SLC - Salt Lake City International Airport - International Terminal

No (07/27/2017 2:00-2:30 pm - "We don't take walk-ins." Office was dead)


STL - St. Louis Int'l Airport - Terminal 2 (Southwest Airlines Terminal)

Yes (7/20/2016 am, with a family member who had an appointment)


TPA - Tampa International Airport - 1st floor baggage claim level - Red

No (4/17/17)


TUS - Tucson Int'l Airport - US CBP Office

Yes (6/29/2016)
Yes [10m] (02/04/2020 1:00pm)

Vancouver NEXUS Enrollment Center - 1611 Main St, 4th Floor, Ste 400, Vancouver, British Columbia, CAV 6A2W5

Yes [30m] (7/4/2016, 11 am, w/family members with appointments)


Washington, DC, Enrollment Center - Ronald Reagan Building, 1300 Pennsylvania Avenue NW

Yes (08/13/2016 noon)
Yes [0m] (08/27/2016 11:00 am)
Yes [0m] (01/23/2017 11 am; had an appointment for 6 hrs later, but was in the building for a meeting. It appeared that earlier people w/o appointments got in right away)
Yes [0m] (02/22/2017 7:30 am)
Yes [30m] (03/15/2017)
Yes [20m] (03/20/2017)
Yes [0m] (06/6/2017 3:30 pm)
Yes [<5m] (06/7/2017 8:30 am)
Yes [20m] (06/12/2017 3:45 pm)
Yes [15m] (06/16/2017 12:20 pm)
Yes [0m] (07/01/2017 12:30 pm)
Yes [10m] (9/16/2017 9:30am)
Yes [ 3m] (19 July 2018, 12 noon)
Yes [30m] (07/27/2018 11:1am)
Yes [30m including wait and interview] (July 2019 7:00 am]
Yes [25m] (11/21/2019, ~15:00)
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Global Entry Walk-In Interviews

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Old May 11, 2017, 10:28 am
  #466  
 
Join Date: Sep 2011
Location: MSP
Programs: UA Plat, DL Gold, Hilton Silver, Marriott Plat, WN Blacklisted
Posts: 11
MSP

Walk-In Success!

MSP, 5/11 9:00am, Waited 10 minutes

I had a reservation set for tomorrow that I knew I would miss. Next online booking was in September so I gave it a shot. The agent told me to sit tight in case someone no-showed.
DonTomPat3 is offline  
Old May 11, 2017, 11:13 am
  #467  
 
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Originally Posted by DonTomPat3
Walk-In Success!

MSP, 5/11 9:00am, Waited 10 minutes

I had a reservation set for tomorrow that I knew I would miss. Next online booking was in September so I gave it a shot. The agent told me to sit tight in case someone no-showed.
Thanks for sharing. I have updated above wiki for you.
1KChinito is offline  
Old May 15, 2017, 11:21 am
  #468  
 
Join Date: May 2017
Posts: 1
Houston Central Library

Just took my 9 month old twins to the Houston Central Library as walk ins & were in/out in an hour. We got there a few minutes after 10 am, he saw all of the people with appointments first & a woman with her 2 year old daughter (who were also a walk in). Once we were in it took all of 5-10 min! Definitely recommend.
Kim Ross is offline  
Old May 15, 2017, 11:42 am
  #469  
 
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Originally Posted by Kim Ross
Just took my 9 month old twins to the Houston Central Library as walk ins & were in/out in an hour. We got there a few minutes after 10 am, he saw all of the people with appointments first & a woman with her 2 year old daughter (who were also a walk in). Once we were in it took all of 5-10 min! Definitely recommend.
Welcome to FT. Thank you for sharing. I have updated wiki for you.
1KChinito is offline  
Old May 19, 2017, 2:49 pm
  #470  
 
Join Date: Oct 2005
Location: Ewing, NJ
Programs: OnePass, Delta
Posts: 244
PHL Slot Walk-In??

Hello all - received my 'CA' today hoooray! The soonest availability at PHL is 24 July 2017, but I leave on my trip 21 July 2017.

I will try the refresh when sitting at my desk, but wanted to check in again to find out if anyone who has used PHL within the last 30 days or so or even anecdotally, how much quicker were you able to get an appointment or were you able to do a walk in with a reasonable wait time (less than one hour or so)?

I Am thinking of trying evenings after 6p as a target time to walk in?

TIA and safe travels!
bo1953 is offline  
Old May 22, 2017, 9:54 pm
  #471  
 
Join Date: Mar 2017
Posts: 8
Originally Posted by bo1953
Hello all - received my 'CA' today hoooray! The soonest availability at PHL is 24 July 2017, but I leave on my trip 21 July 2017.

I will try the refresh when sitting at my desk, but wanted to check in again to find out if anyone who has used PHL within the last 30 days or so or even anecdotally, how much quicker were you able to get an appointment or were you able to do a walk in with a reasonable wait time (less than one hour or so)?

I Am thinking of trying evenings after 6p as a target time to walk in?

TIA and safe travels!
I attempted a walk-in at PHL last March around opening time. I had to wait for about 45 minutes, but I got in and was interviewed. The staff who interviewed me said that they do accept walk-ins (as is my case), but can't guarantee how long the wait would be.

Just to be on the safe side, be prepared to wait for upwards of an hour. Bring a book to keep you entertained/busy because if my memory serves me right, the use of phones are not allowed in the waiting area.
bleuchill is offline  
Old May 25, 2017, 12:18 am
  #472  
 
Join Date: May 2012
Posts: 151
SFO

No [5h30h] (05/18/2017 5:30pm)
Yes [1h] (05/19/2017 7:30am)

On 18th only one walk-in seen from 4pm to 11pm (office short staffed; only 2 officers on duty I think, vs 4 the following morning)
On 19th I was 4th person seen having arrived at 7.30, there were at least 8 on the list by 8.30 (i.e. they definitely didn't have a 6-person limit; there was room for at least 20 names on the list)

NB on 18th they were seeing anyone with an appointment (even if they were 3 hrs early) before looking at walk-in list. On 19th they appeared to be taking 1 walk-in and 3 appointments for every 15 minute block.
aardvarkdave is offline  
Old Jun 6, 2017, 5:45 pm
  #473  
 
Join Date: Jun 2017
Posts: 1
Washington DC Ronald Regan building

Ronald Regan Building DC
Yes [0min] (6/6/17 3:30pm) had appointment for the following day but was in DC the day before. No wait very polite quick service
Christina Prochownik is offline  
Old Jun 8, 2017, 12:11 pm
  #474  
 
Join Date: Jun 2017
Location: New Jersey
Posts: 3
EWR

No (6/3/2017 11:30am w/ spouse who had an appointment) "We don't do walk-ins"

Realized months later that I put 2016 when I meant 2017. >.<

Last edited by amnj; Aug 7, 2017 at 11:51 am Reason: Previous typo in year
amnj is offline  
Old Jun 8, 2017, 1:46 pm
  #475  
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
 
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,631
Originally Posted by amnj
EWR

No (6/3/2016 11:30am w/ spouse who had an appointment) "We don't do walk-ins"
Thank you!

The wiki has been updated.
TWA884 is offline  
Old Jun 12, 2017, 4:51 pm
  #476  
 
Join Date: Feb 2009
Location: PDX
Programs: AS (MVP), UA (silver), AA, DL, Hilton (Gold)
Posts: 231
SFO 5/25 11:55am. YES. Walk in Waited a little over an hour.
pfpdx is offline  
Old Jun 12, 2017, 6:06 pm
  #477  
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
 
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,631
Originally Posted by pfpdx
SFO 5/25 11:55am. YES. Walk in Waited a little over an hour.
Thank you.

I've updated the wiki.
TWA884 is offline  
Old Jun 15, 2017, 3:59 pm
  #478  
 
Join Date: Mar 2011
Posts: 647
Originally Posted by 1KChinito
Thanks for sharing. I have updated above wiki for you.
You might want to update the JFK Wiki to note the pop-up location at Penn Station. Not really walk-up, but presumably someone with a far out interview at JFK can reschedule to Penn Station.

https://thepointsguy.com/2017/06/glo...nn-station-ny/
flyerwma is offline  
Old Jun 15, 2017, 5:12 pm
  #479  
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
 
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,631
Moderator's Note:

Originally Posted by flyerwma
You might want to update the JFK Wiki to note the pop-up location at Penn Station. Not really walk-up, but presumably someone with a far out interview at JFK can reschedule to Penn Station.

https://thepointsguy.com/2017/06/glo...nn-station-ny/
The wiki is for recording Global entry interviews walk-in experiences.

I'll post the information that you shared in the Global Entry - Interview Availability thread.

TWA884
Travel Safety/Security co-moderator
TWA884 is offline  
Old Jun 16, 2017, 8:23 am
  #480  
 
Join Date: Dec 2012
Programs: AA EXP, DL PM, Hilton Diamond, Marriott & SPG Platinum, Hertz Platinum, Avis PC, Sixt Diamond
Posts: 27
Apparently JFK no longer acceptes walk-ins
Tried 6/15 6pm and 6/16 8am
After signing in, a agent would come out and call everyone who indicates as walk-in that it's by appointment only form now on.
EWEWR is offline  


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