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Global Entry Walk-In Interviews

Old May 22, 2016, 7:44 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Old Gold
List of Global Entry Enrollment Centers

Post your walk-in experiences in the Wiki. If you cannot update the Wiki, then please post in the thread, and someone will paste your data point. Please format it as such under the enrollment center where you attempted to walk-in:

Yes/No [If Yes, put how long you waited in brackets] (Date and time attempted)

If someone in your family had an appointment at that time, please note that, too.

Examples:
Yes [45m] (4/2/2016 10am w/ a family member who had an appointment)
Yes [2h] (4/18/2016 3pm)
No (5/2/2016 12pm w/ a family member who had an appointment)
Yes [25m] (5/10/2016 9am)

-----------------------------------------
Disclaimer: These are only data points. There is no guarantee you will be successful as a walk-in.
-----------------------------------------

Table of Contents
ATL; AUS; BDL; BNA; BOI; BOS; BWI; CLT; DEN; EWR; FAI; Houston Central Library; IAD; JFK; LAS; LAX; LNB; MCI; MCO; MIA; MSP; MSY; ORD; PDX; PHL; PHX; PIT; RIC; SEA; SFO; SLC; STL; TPA; TUS; Vancouver NEXUS Enrollment Center; Washington, DC, Ronald Reagan Building


ATL - Atlanta Hartsfield-Jackson International Airport - International Terminal

Yes [45m] (7/18/2016)
Yes [45m] (9/20/2016 1pm)
Yes [28m] (2/24/2017 1:20 pm)
Yes [140m] (3/24/2017 8:15 am - told "You will be here all day" and "You're not a priority" yada yada. We were polite and told him that was fine.)
No (7/18/2018 11:30 AM) - Told over the phone they also no longer accept walk-ins


Atlanta Port Office (U.S. Customs House) - 157 Trade Port Drive, Suite C, Atlanta, GA 30354

No (7/18/2018 11:00 AM) - Told they no longer accept walk-ins anymore in person.


AUS - Austin-Bergstrom International Airport - 3600 Presidential Blvd, Austin, TX 78719

Yes (04/05/2017)


BDL - Bradley International Airport - International Arrivals Building -- Hartford, CT

Yes [30m] (08/14/2017 1:40 pm)
Yes [2m] (09/05/2017 9:30am)
Yes [no wait] (8/13/2018 2:30 pm)
Yes [15m] (July 2019 2:30 pm)


BNA - Nashville Enrollment Center - 612 Hangar Lane, Suite 116, Nashville, TN 37217

No (6/15/2016 12:30pm)
No (7/20/2016 called)
Yes (07/21/2016 w/a family member who had an appointment)
No (05/10/2018)


BOI - Boise Enrollment Center - 4655 S Enterprise Street, Boise, ID 83705

Yes [20m] (5/16/2016 12pm)


BOS - Logan International Airport - Terminal E Arrivals

Yes [60m] (9/30/2015 1pm) (officer made it seem like this was rare)
Yes [15m] (9/18/2016 10AM w/a family member who had an appointment)
No (6/2/2016)
No [60m] (10/01/2016 7:30pm w/a family member who had an appointment)
Yes [120m] (8/10/2017 9am)
Yes [60m] (8/22/2017 10:30am)
Yes [90m] (9/1/2017 2:30pm)
Yes [0m] (11/13/2017 10 am)
Yes (05/10/2018)


BWI - Thurgood Marshall Airport - International E Pier, Lower Level Door 18, Room E1709

Yes [30m] (7/10/2016, 1pm)
Yes [25m] (7/12/2016, 1:30pm)
Yes [10m] (2/8/2017, 1:15pm)
Yes [30m] (2/10/2014)
Yes [15m] (2/16/2017 1:15 pm)
yes (8/9/2017)
Yes [25m] 08 Nov 2019 2:15pm


CLT - Charlotte/Douglas International Airport

No (07/26/2016)
No (07/07/2017 3:15 PM) Maybe available if arrive early
No (01/12/2018 1:30pm)
No (07/13/2018 3:00 pm) Note: They do allow walk ins, but apparently only from 8:30am - 11:30am.
Yes [15m] (7/16/2018, 12:55pm)


DEN - Denver International Airport - Jeppesen Terminal, next to International Arrivals

Yes [5m] (5/31/2016 4:30pm w/ family member who had an appointment)
No (05/13/2017 1:00pm)


EWR - Newark International Airport - Terminal B

No (6/26/2016 3:20pm)
No (6/29/2016 w/a family member who had an appointment)
Yes (7/8/2016 1:45 pm w/family member who had an appointment after initially saying no)
No (11/29/2016)
No (1/10/2017)
No (6/3/2017 11:30am w/ spouse who had an appointment) "We don't do walk-ins"
No (8/5/2017 11:15am 3yr old w/ mother who had appointment) "We don't have her file ready and it can take a couple hours to request it."


FAI - Fairbanks International Airport

No (2/17/2017 10:30am)


Houston Central Library - 500 McKinney Street, Houston, TX 77002

Yes [50m] (05/15/2017 10 am)


IAD - Washington-Dulles International Airport - Main Terminal, Ground Floor, International Arrivals

No (7/19/2016)


JFK - John F. Kennedy International Airport - Terminal Four, Main Lobby

Yes (6/8/2016 6:30pm)
Yes (7/08/2016 1:45 pm w/a family member who had an appointment)
Yes [1h30m] (10/12/2016 10am)
No (11/25/2016 6 pm)
Yes [40m] (12/16/2016 7am)
Yes [40m] (12/16/2016 7am)
Yes [1m] (2/4/2017 9am)
No [10m] (2/5/2017 2pm) - was told they don't do walk ins at all at JFK. Clearly they don't read this wiki
Yes [90m] (03/02/2017 1:15 pm) - was told "no walk-ins" by one agent, another agent allowed.
No (06/15/2017 6pm)
No (06/16/2017 8am)
No (07/29/18 11am)
Yes [20m] (11/20/2019) - officer said it could be "an couple hours or more"
Yes [5m] (11/30/2019)


LAS - Las Vegas McCarran International Airport Terminal 3

Yes (10/16/2019 ~9:00 am)


LAX - Los Angeles International Airport - 11099 S La Cienega Blvd Suite #155, Los Angeles, CA 90045

No (5/23/2016)
Yes [0m] (2/17/2017 7:30am) - had an appointment for 9:45am that day, but I showed up right when they opened and it was no problem.


LNB - Long Beach Seaport - 301 E. Ocean Blvd., Room 805, Long Beach, CA 90802

No (7/18/2016 w/a family member who had an appointment)
Yes (11/3/2016 w/a family member who had an appointment)
Yes (1/2/18 1:30pm w/ spouse who had an appointment)


MCI - Kansas City International Airport - Terminal C

Yes [30m] (8/9/2016 7:30am)
No (4/12/17 5:30pm with a family member who had an appointment)


MCO - Orlando International Airport - Terminal B

No (7/14/2016 1pm)


MIA - Miami International Airport - Concourse J - 2nd level, Passenger Hallway

Yes [Varies Heavily ~15-45m] (10/01/2016 4:30PM)


MSP - Minneapolis/St. Paul Int'l - Terminal 1 Lindberg, Baggage Claim Level (By Carousel 2)

No (7/15/2016 4pm)
Yes [10m] (5/11/2017 9:00am)
No (9/21/2017 8:50am)


MSY - New Orleans/Lois Armstrong International Airport

Yes (6/22/2016 1:00 pm w/ a family member who had an appointment)


ORD - Chicago O'Hare International Airport - Terminal 5

No (6/19/2016)
Yes (7/9/2016 w/a family member who had an appointment)
Yes [30m] (7/23/2016 3:00pm)
Yes [5h] (11/14/2016 1:30pm)
No (4/26/2018 "got there too late - they close at 3:30")
Yes [30m] (4/27/2018 2:00pm)


PDX - Portland Int'l Airport - Room T3352

No (7/11/2016 11:30am)


PHL - Philadelphia Int'l Airport - Terminal A West, 3rd Floor

No (5/16/2016 11am )
Yes [20m] (9/17/2016 7PM w/a family member who had an appointment)
Yes [50m] (10/06/2016 3PM two adults and one infant)
No (08/31/2016 12:00 noon)
Yes [20 m] (9/1/2016 5:35pm)
Yes [45 m] (3/20/2017 10:30am)
Yes [5 m] (03/14/2018 7 pm)


PHX - Phoenix Sky Harbor Airport

Yes [90 m] (3/20/2017 9 am)


PIT - Pittsburgh International Airport - Main Terminal - Ticketing Level

Yes [5m] (08/31/2017 1:00 pm)


RIC - Richmond International Airport

No (6/19/2017 asked by phone)


SEA - Seattle-Tacoma Int'l Airoport (Seatac) - Mezzanine Level, Room MT6439M

No (2/17/2016 9am)
Yes [25m total time] (7/21/2016)
Yes (4/17/2017 11:30 am)
Yes [30min] (6/17/2019 1:15pm - w/3 family members)


SFO - San Francisco Int'l Airport - Int'l Arrivals Level

Note: It has been confirmed that there are at least six walk-in spots available twice a day: 7am & 3pm.
Obviously, to increase your chances of one of those spots, you will need to arrive earlier than those times.


Yes [5m] (2/27/2016)
Yes (6/24/2016 w/family member has appointment)
Yes [20m] (7/6/2016 6pm)
Yes [5m] (7/8/2016 6 am)
Yes [8m] (8/19/2016 9:10am)
Yes [6h 15m] (9/18/16 3am)
Yes [40m] (9/29/16 6:40pm)
Yes [5h50m] (10/05/2016 04:52)
Yes (10/5/2016 10:40)
Yes [2h] (10/14/2016 4pm)
Yes [3h] (10/14/2016 4pm)
Yes [90m] (12/10/2016 2:15pm)
Yes [4h] (04/12/2017 6:50 AM)
Yes [100m] (04/13/2017 2:50 PM)
Yes [30m] (04/13/2017 12:05 PM)
Yes [4h] (04/16/2017 1pm)
Yes [2h] (05/01/2017 7:30pm)
No [5h30h] (05/18/2017 5:30pm - Office was short staffed)
Yes [1h] (05/19/2017 7:30am)
Yes [1h] (05/25/2017 11:55am - waited a little over an hour)
No (11/24/17) arrived at 8pm
Yes (11/25/17) waited 1 1/4 hours at 10am
Yes [5 min] (02/12/17 2 with family member who had an appointment)
Yes [15 min] (02/08/19)


SLC - Salt Lake City International Airport - International Terminal

No (07/27/2017 2:00-2:30 pm - "We don't take walk-ins." Office was dead)


STL - St. Louis Int'l Airport - Terminal 2 (Southwest Airlines Terminal)

Yes (7/20/2016 am, with a family member who had an appointment)


TPA - Tampa International Airport - 1st floor baggage claim level - Red

No (4/17/17)


TUS - Tucson Int'l Airport - US CBP Office

Yes (6/29/2016)
Yes [10m] (02/04/2020 1:00pm)

Vancouver NEXUS Enrollment Center - 1611 Main St, 4th Floor, Ste 400, Vancouver, British Columbia, CAV 6A2W5

Yes [30m] (7/4/2016, 11 am, w/family members with appointments)


Washington, DC, Enrollment Center - Ronald Reagan Building, 1300 Pennsylvania Avenue NW

Yes (08/13/2016 noon)
Yes [0m] (08/27/2016 11:00 am)
Yes [0m] (01/23/2017 11 am; had an appointment for 6 hrs later, but was in the building for a meeting. It appeared that earlier people w/o appointments got in right away)
Yes [0m] (02/22/2017 7:30 am)
Yes [30m] (03/15/2017)
Yes [20m] (03/20/2017)
Yes [0m] (06/6/2017 3:30 pm)
Yes [<5m] (06/7/2017 8:30 am)
Yes [20m] (06/12/2017 3:45 pm)
Yes [15m] (06/16/2017 12:20 pm)
Yes [0m] (07/01/2017 12:30 pm)
Yes [10m] (9/16/2017 9:30am)
Yes [ 3m] (19 July 2018, 12 noon)
Yes [30m] (07/27/2018 11:1am)
Yes [30m including wait and interview] (July 2019 7:00 am]
Yes [25m] (11/21/2019, ~15:00)
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Global Entry Walk-In Interviews

Old Sep 18, 2019, 8:37 pm
  #586  
 
Join Date: Jun 2004
Location: Mäntyharju, Finland
Programs: BA Gold
Posts: 155
Originally Posted by terpfan101
Really? I saw that as a location when scheduling the appointment but it said none available. I didn’t know that was walk in only. Any idea where i can find more about this?
It's not walk-in only, but they do accept walk-ins. I went down to update my passport info a few months ago and it says walk-ins welcome on the door and the sign in sheet has a checkbox if you have an appointment or are walk-in. Check the walk-in thread on here. It may have more info.
districtRich is offline  
Old Oct 4, 2019, 12:17 pm
  #587  
 
Join Date: Oct 2019
Posts: 2
Anyone here in this forum who has tried a walk-in appointment recently?
1717 is offline  
Old Oct 4, 2019, 1:50 pm
  #588  
 
Join Date: Apr 2010
Location: ORD
Programs: AA, UA, GE
Posts: 5,115
Originally Posted by 1717
Anyone here in this forum who has tried a walk-in appointment recently?
Welcome to FlyerTalk 1717

You should post this on another thread in this forum.

Global Entry Walk-In Interviews
cheltzel is offline  
Old Oct 4, 2019, 2:28 pm
  #589  
 
Join Date: Oct 2019
Posts: 2
Oh I did not know that there is a thread for walk-in thanks!
1717 is offline  
Old Nov 2, 2019, 12:36 am
  #590  
 
Join Date: Jan 2005
Posts: 492
First time trying to get a GE, but saw no interview available even up to a whole year from now! Would like to try walk-in, but have a few questions that appreciate your help
- Walk in any day is ok or have to be arrival from an international trip?
- How to find out which airport at least take walk in? For example, SJC airport? is there a website for list of those airports?
- If we have a big family, say 4 people, does each of them need one walk-in opening or just one for the family?

thanks a lot
susieling is offline  
Old Nov 2, 2019, 9:00 am
  #591  
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
 
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,474
Originally Posted by susieling
- Walk in any day is ok or have to be arrival from an international trip?
Walk-in interviews are different than Global Entry Enrollment on Arrival.
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TWA884 is offline  
Old Nov 6, 2019, 11:24 pm
  #592  
Moderator: Hyatt; FlyerTalk Evangelist
 
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,819
Originally Posted by susieling
First time trying to get a GE, but saw no interview available even up to a whole year from now! Would like to try walk-in, but have a few questions that appreciate your help
If you have the patience/free time, keep checking back periodically for interview times. Availability can change by the hour or even minute. Airports that have zero future availability may have some slots open up briefly until people snap them up again.
Zorak is offline  
Old Nov 9, 2019, 4:32 pm
  #593  
Moderator: Hyatt; FlyerTalk Evangelist
 
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,819
Walked in to BWI on Friday, Nov 8 for a renewal interview.

The office opens 2:15 pm. I arrived at 1:30pm and could have been the first person in the walk-in line, but I decided to sit outside on the benches and get some work done rather than stand in the hallway by the door -- this cost me 7 positions :-) At around 2-2:05pm after observing a few others going through the door to the hallway without coming back out, I went in to wait also.

The first agent showed up at 2:08pm, let everyone in to the inner office (there's a love seat that comfortably seats two, 8-9 hard plastic chairs, and a water fountain), and fairly quickly started processing the first 2:15pm appointment while telling everyone w/o an appointment to sign up on a sheet. Several people arriving later with appointments were always taken before anyone who was walking in, pretty much regardless of original appt time (e.g. they took some people who had 3pm appointments)

A second agent showed up relatively shortly thereafter which sped up the processing rate. Even as number 7 on the waitlist I was called up to the desk around 2:40pm. Routine interview, new photo and fingerprints, and said I was all set for another 5 years. I have yet to receive any further notifications and my app still has "conditionally approved" with my original interview appt so if it doesn't clear up soon I may need to follow this other FT thread

EDIT: approved this morning ^

Last edited by Zorak; Nov 11, 2019 at 10:06 am
Zorak is offline  
Old Nov 16, 2019, 10:43 am
  #594  
FlyerTalk Evangelist
 
Join Date: Jul 2003
Location: Florida
Posts: 29,731
Has anyone done a Walk In interview at Ft. Lauderdale CBP office which listed on GE site, is not at airport, but in the Port Everglade local business area (just at the end of the freeway on Eller Drive, in an office building on the right hand side.) ?

They do not take appointment. In fact I dont ever recall Ft. Lauderdale has ever had appointment availability.

Their 2 phone numbers - 1 never has anyone to pick up the phone, the other 1 is always busy. Such an annoying practice.

BTW, if anyone interested, West Palm Beach office at the port takes walk in 3 to 4pm 7 days a week, but the appointment slots only available since Feb 20 till 28. Nothing prior nothing after.

MIA office at the airport has abundant availability with the earliest being Nov 18, 2 days from now!

UPDATE

While searching Ft. Lauderdale information to no avail, I saw West Palm Beach had a 12/05/19 slot popped up so I quickly went into my account to reschedule the 02/20/20 appointment to 12/05/19, the only slot before original appointment. I got a site error for unknown reason and the KTN did not migrate to the new appointment. However a few minutes later when I checked again, the KTN showed up on the new appointment so all is good. No need to try to walk in at Ft. Lauderdale because the appointment at West Palm Beach is just 3 weeks away.

Though I am still curious on why Ft. Lauderdale office is so secretive (non airport location, primarily process CBP requirements for visiting boats that is my guess as it is located by Port Everglade..)

Last edited by Happy; Nov 16, 2019 at 4:44 pm
Happy is offline  
Old Nov 20, 2019, 2:45 pm
  #595  
 
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,132
Added to the Wiki but: Was in lower Manhattan for a project that finished early. My hotel is just around the corner from the Customs House/1 Bowling Green location but I the CBP website lists them as "by appointment only" -- not having anything better to do I took the train out to JFK to try my luck since the same note wasn't attached to that location.

Walked in, asked CBP officer if they did walk-ins, told me to sign in and it could be an "couple hours or more" because (obviously) they need to handle those with appointments first.

Sat in their little waiting room, started weeding through emails and before I had a chance to get really comfortable was called in... gave the officer my passport, GE card (this was a renewal), he took new fingerprints a new photo and sent me on my way... maybe 20 minutes total from arrival to departure.
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lincolnjkc is offline  
Old Nov 30, 2019, 3:03 pm
  #596  
 
Join Date: Nov 2019
Posts: 1
JFK 11/30/2019
Did mine on a layover. Called when I landed and they said they accepted walkins but people with appointments had priority. Arrived at the office, signed in and nobody was in the waiting room. Was seen and approved in about 5 minutes.
Jrkielty is offline  
Old Jan 22, 2020, 6:19 pm
  #597  
 
Join Date: Nov 2019
Posts: 15
Fyi, Warwick, RI does walk ins after 4. I had an appointment yesterday at the end I asked the officer about the scheduling for my wife and two daughters. I had made appointments for them in March, except I could not get one for my youngest daughter. So I asked if the daughters could just go with my wife's appointment. That is when he said they do walk ins after 4. He said it is a good idea to call after 12 to check if they are doing them that day. He mentioned he was going to be there today so I brought the three of them down and got it all done, only one person was ahead of us. We live in southern MA so Warwick is much easier to go to rather than Logan, the Warwick office is in an office building a mile from 95, plenty of parking, easy in and out.
Suffolk93 is offline  
Old Mar 18, 2020, 5:33 am
  #598  
 
Join Date: Nov 2010
Location: BWI,SFO,SJC,IAD,LAX,DCA
Programs: mvp75k, DL-0body
Posts: 309
Hi, have anyone did walk-in at the DC location (1300 Pennsylvania Ave) recently after the CoVid19 ??? I place a call to (202) 325-4002 and reach a holiday message recording .

-CC-
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ccna101 is offline  
Old Mar 18, 2020, 9:48 am
  #599  
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
 
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,474
Originally Posted by ccna101
Hi, have anyone did walk-in at the DC location (1300 Pennsylvania Ave) recently after the CoVid19 ??? I place a call to (202) 325-4002 and reach a holiday message recording .

-CC-
According to this post in the NEXUS application timelines thread, interviews are being canceled due to the COVID-19 pandemic. I suspect that all the enrollment centers are currently closed, at least to the public.
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TWA884 is offline  
Old Mar 18, 2020, 11:30 am
  #600  
 
Join Date: Nov 2010
Location: BWI,SFO,SJC,IAD,LAX,DCA
Programs: mvp75k, DL-0body
Posts: 309
Thank you TWA884 -
ccna101 is offline  

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