Hotel Billing Errors
Jan 18, 2015 | 11:22 pm
#17
Join Date: Feb 2010
Posts: 187
Hotel Billing Errors
This was a billing error that was corrected promptly upon request. An apology would have been nice, sure, but the no additional goodwill gesture is needed. You are not out any money, the inconvenience you suffered was minimal.
Seems odd that this would be bothering you this much. How much time are you willing to invest getting all knotted up about this manager (who solved your problem) being grumpy?
Seems odd that this would be bothering you this much. How much time are you willing to invest getting all knotted up about this manager (who solved your problem) being grumpy?
Jan 19, 2015 | 12:41 am
#18
Join Date: Feb 2011
Programs: AA EXP
Posts: 810
Why are you entitled to something more than a correction and an apology, or just an 'oh, our mistake! I'll get that handled...'
This has happened more than I care to remember...just point it out and move on, not a big deal.
This has happened more than I care to remember...just point it out and move on, not a big deal.
Jan 19, 2015 | 7:23 am
#19
Flyertalk Evangelist and Moderator: Coupon Connection and Travel Products
Join Date: Jul 2000
Location: Milton, GA USA
Programs: Hilton Diamond, IHG Platinum Elite, Hyatt Discoverist, Radisson Elite
Posts: 19,216
To me, as long as the mistake is fixed as soon as I bring it to their attention, I am satisfied.
My ego is not so fragile as I need an apology or allow the lack of an apology to ruin an otherwise good experience.
My ego is not so fragile as I need an apology or allow the lack of an apology to ruin an otherwise good experience.
Jan 19, 2015 | 10:08 am
#20
Join Date: Nov 2006
Location: MEL
Programs: DL, QF, QR Silver, Bonvoy Lifetime Gold
Posts: 7,315
Jan 19, 2015 | 11:24 am
#21
Join Date: Aug 2008
Location: トロント
Programs: IHG Platinum
Posts: 4,856
Explaining the reasoning for the overcharge would have also gone a long way for me. Here's why it happened - system glitch, employee error, etc. And here's what we'll do to try to remedy that and prevent it from happening in the future.
The response, as I understand it, makes it seem like a convenient mistake, when I'm guessing that wasn't the case.
The response, as I understand it, makes it seem like a convenient mistake, when I'm guessing that wasn't the case.
Jan 19, 2015 | 12:10 pm
#22
FlyerTalk Evangelist
Join Date: Nov 2004
Location: ORD
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Posts: 16,934
I read this as more the OP having the impression that a lack of concern or apology was an indicator that perhaps the hotel was trying to pass the charge on routinely. He just happened to call them on it. A "Sir, I'm so sorry, this was added by the night auditor, I'll point it out to her so it doesn't happen to others" would be what I'd hope for.
Jan 19, 2015 | 5:39 pm
#24
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Join Date: Nov 2006
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I read this as more the OP having the impression that a lack of concern or apology was an indicator that perhaps the hotel was trying to pass the charge on routinely. He just happened to call them on it. A "Sir, I'm so sorry, this was added by the night auditor, I'll point it out to her so it doesn't happen to others" would be what I'd hope for.
Jan 19, 2015 | 5:47 pm
#25
Moderator: Information Desk, Women Travelers, FlyerTalk Evangelist
Join Date: Jul 2003
Location: Chicago, IL, USA
Programs: AA Gold
Posts: 16,210
Yes, but you didn't get charged $50. You accidentally got invoiced for $50. You're overreacting.