Hotel Billing Errors
 

Currently an IHG Platinum member. Stayed at the Palm Beach Airport HI for 2 nights on points.

On the second morning upon awakening found an invoice slipped under the door for $50.00 in accommodation charges. Discussed this overcharge with the manager at the front desk. He removed the charges but offered no apology or anything as a measure of goodwill. I then indicated to him that just merely correcting the overcharge in no way acts as a deterrent or disincentive for this occurring again, which did not draw any response from him.

My last words to him before departing were to the effect he had in his handling of the overcharge had negated the two days of goodwill HI had generated before this incident.

Do you think the manger should done more than just corrected the overcharge?

A simple apology would have been in order.

What did you want?

Explaining the reasoning for the overcharge would have also gone a long way for me. Here's why it happened - system glitch, employee error, etc. And here's what we'll do to try to remedy that and prevent it from happening in the future.

The response, as I understand it, makes it seem like a convenient mistake, when I'm guessing that wasn't the case.

I wanted him to do more than just correct the overcharge. I was willing to leave it up to his judgment, as a professional in the hospitality industry, to take the initiative in this matter. I have to question the sincerity of someone if you have to embarrass/cajole them into taking the appropriate action. Therefore I don't suggest or bring up a course of action.

What more did you want??? Yeah the bill should not have happened but he fixed it. Yes, he failed to offer an apology. Other than that how were you inconvenienced? I think your expectations for wanting more are a bit undeserved for such a minor error.

You sound hard to please.

+1 apology would have been sufficient

Hotel Billing Errors
 

I disagree... apology plus assurance that corrective action will be taken.

Sure, the FD guy owed OP an apology, but OP's reaction to the lack of an apology is way over the top and raising it again is even more over the top. FD guy probably glad he didn't apologize !

Nope. The charge was corrected. Why would you deserve any other compensation for something trivial like this?

Other compensation? I didn't receive any compensation, nor did I indicate so in my OP. As others have posted, an apology was in order and would have gone a long way. Also, I don't consider $50 to be trivial.

Hotel Billing Errors
 

accidents happen. simple apology should be acceptable. it is an HI not the Breakers. OP sounds a little entitled

Your previous statement "I wanted him to do more than just correct the overcharge." makes it sound like you wanted some type of compensation. And in the grand scheme of things, at a Hilton in Palm Beach, $50 really is kind of trivial. You got an apology. For me, that would have been enough.

You didn't get the location right, it was at a HI and not a Hilton. Just my opinion, but I don't think $50 is trivial no matter the location. Perhaps, and I hope, you are fortunate enough economically to think that $50 is trivial. You were factually incorrect when you stated "You got an apology.". I did not get an apology.