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Hotel made mistake. Hotel corrected mistake. End of story.
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Hotel Billing Errors
This was a billing error that was corrected promptly upon request. An apology would have been nice, sure, but the no additional goodwill gesture is needed. You are not out any money, the inconvenience you suffered was minimal.
Seems odd that this would be bothering you this much. How much time are you willing to invest getting all knotted up about this manager (who solved your problem) being grumpy? |
Why are you entitled to something more than a correction and an apology, or just an 'oh, our mistake! I'll get that handled...'
This has happened more than I care to remember...just point it out and move on, not a big deal. |
To me, as long as the mistake is fixed as soon as I bring it to their attention, I am satisfied.
My ego is not so fragile as I need an apology or allow the lack of an apology to ruin an otherwise good experience. |
Originally Posted by FlyingUnderTheRadar
(Post 24190758)
What more did you want??? Yeah the bill should not have happened but he fixed it. Yes, he failed to offer an apology. Other than that how were you inconvenienced? I think your expectations for wanting more are a bit undeserved for such a minor error.
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Originally Posted by trickless
(Post 24190653)
Explaining the reasoning for the overcharge would have also gone a long way for me. Here's why it happened - system glitch, employee error, etc. And here's what we'll do to try to remedy that and prevent it from happening in the future.
The response, as I understand it, makes it seem like a convenient mistake, when I'm guessing that wasn't the case. |
I read this as more the OP having the impression that a lack of concern or apology was an indicator that perhaps the hotel was trying to pass the charge on routinely. He just happened to call them on it. A "Sir, I'm so sorry, this was added by the night auditor, I'll point it out to her so it doesn't happen to others" would be what I'd hope for.
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People make mistakes, including hotel staff. You got the error fixed. Let it go, OP.
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Originally Posted by milepig
(Post 24195431)
I read this as more the OP having the impression that a lack of concern or apology was an indicator that perhaps the hotel was trying to pass the charge on routinely. He just happened to call them on it. A "Sir, I'm so sorry, this was added by the night auditor, I'll point it out to her so it doesn't happen to others" would be what I'd hope for.
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Originally Posted by rbwpi
(Post 24191023)
Other compensation? I didn't receive any compensation, nor did I indicate so in my OP. As others have posted, an apology was in order and would have gone a long way. Also, I don't consider $50 to be trivial.
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OP has valid concern that theyre basically running a scam
but OP seems unaware that billing errors are very frequent |
When they say "I'll take care of that right away!" I'm happy.
When you're dealing with human beings, these little glitches happen. *shrug* |
Originally Posted by Doc Savage
(Post 24198280)
When you're dealing with human beings |
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