More towels. Almost always. And please don't make me call more than once to get them. I promise I won't eat them, but when the bathroom lacks a drying rail for the towels (or is a humid enviroment, etc) I want a set to use in the evening, and a set to use in the morning. I have long hair, so make it 2 x large x shower.

Water. I don't care if it is bottled, spring, reverse osmosis, filtered etc. just don't charge me $8 for it. And leave 2 bottles if there are 2 people in the room. And proper glasses, not plastic ick ones.

Don't wake me up at 3am sliding check out paper under the door. No ifs, no buts. I would rather wait in line to check my bill than be woken up. Just email me the darn thing. Ditto newspapers thrown against doors.

A kettle for making tea. Running water through a coffee pot ends up in coffee tasting water, and lukewarm tea. Not. Much. Fun.

Offer me your rates. If you do a B&B rate, an Advanced Purchase rate, a Weekend getaway rate, a summer special, a 'something going on in town' package, offer them all to me - don't make me scour your site for a rate code like PURBB1 to enter to show a rate including breakfast (yes Fairmont, you are in my bad books this morning)

+1. Severely annoying. If Hilton is so concerned that AAA members are legitimate, then store my AAA number in my profile. Not that it's a really stringent check...they don't really validate active membership and anybody can just type in a three-digit international code. (I know a code is posted on the HH board here.)


Another one: I think all of the big three/four chains have awful Android apps.

Oh wait...they haven't freaking developed Android apps...my bad!!

Password for wi-fi (just let us log in without hassle)
towels that feel like sandpaper (stay at the same brand and some have soft towls and some towels make u bleed there so rough)
not enough electric outlets that are easy to het to (if I have to get on my hands and knees to plug in... please!!!!)

I am heartened to see that almost everyone has pointed out the deficiency of available, well-located electrical outlets. For me, this is not just a convenience issue, but a necessity - as I suffer from sleep apnea, for which I use a CPAP machine, and I NEED an available, electrical outlet reasonably close to the nightstand that doesn't get switched off when the lights are turned out. I find it astonishing just how many hotel rooms lack one - when all it takes to retrofit ANY room to have PLENTY of outlets is a <$5 power stick.

This trivially easy to correct shortcoming is so prevalent that I need to travel with an extension cord with a 3-outlet head as a matter of routine. But really, I'd much rather not have to run a cord 10 feet along the floor where I can trip over it at night while going to the can.

Wow dial '0' for operator has worked for me in the past....

^In agreement here. I usually have to turn on every blasted thing that's available, including the under-light on the microwave oven (in a suite), and it's still too dim. That is, unless I'm "entertaining". Then it's just right.

My first thought seeing the thread title was consistency of housekeeping. In particular, how hard is it to make sure that when you're done cleaning the room, that it's fully restocked with coffee and towels. I know it can never be 100%, but it seems like at least half the time, one or the other is deficient. And higher end hotels are no better at this than the discount chains.

But yeah, +1 on the outlet thing from me too.

+1

+1 on lacking electrical outlets near the bed.

In hotels that have larger bathrooms, more than one floor mat would be nice. That way I don't have to move it from the sink to the shower to the toilet as I use those different facilities.

HVAC vents that blast directly across the bed are a major design fail. And if you go to the effort of installing an HD television, how about actually making sure there are some HD channels??

Make sure the windows close completely. The whirrr and whistle of the wind is annoying.

So today.. I get reminders from the hotel we're going to be staying regarding our upcoming trip..

and the details of the room and my rate is not on it.. What's the use of the e-mail?

Lack of nightstands on both sides of the bed.

Master controls for the lights located on one side of the bed only.

All available surfaces covered with promotional material.

Insufficient counter space in the bathroom.

Are you serious? You must be a very slight sleeper if the "noise" of one sheet of paper being slid under the door wakes you up. I feel sorry for you. In my opinion, the lack of express check-out in most places outside the U.S. is the real pity. It's a real time-saver.

I suppose that a newspaper clumsily dropped could cause a "thud," though I luckily haven't had that experience, as far as I can recall.

Two words: IRONS

Is it too much to ask that a hotel room provide a usable iron? At least 50% of the time the iron doesn't work, is missing, is stained with rust or if it is actually in working condition it is of such poor quality it might as well not be there. A decent iron can be had for $50. Buy 200 of them and it's $35 each. Really not that big of a cost compared to the other useless stuff hotels spend money on.

Hmm. I always think the opposite, why do they provide so many towels? There are usually2 really big ones, 2 big ones, 2 medium ones, 2 small ones and 2 itty bitty small ones. And I look at all these towels and think, who uses all of these in one day? I guess I got my answer